Why the heck is my clustertruck not working

[detective nutsack]

so i have had this game for a couple days, played 4 hours so far, and i love it. however, around, litterly just after 2 hours, just after i can get a refund, the game stops working. and what i mean by that, is that when i reach the end, my mouse appears, but i get no end screen, im still in the game, i can jump and move but cant use my abilitys. and if i die, even though i finished the level, it makes me reset. and that just isnt very cash money. anyone have a fix?

[Botten Hanna]

Hello! Sorry to hear about that, could you explain the issue a bit more?

[detective nutsack]

Well, it, started on 3-5. I did the level as intended, no shortcuts or anything, and as i reached the 'goal', the end white screen to say that it is finished and my overall score did not appear. Instead, my cursor appeared on screen where the crosshair for the portable truck is, and i could no longer use either of my abilities. I could still jump and move just fine, and all the trucks would continue to move until falling off the map. I don't believe it was because of the map, as somehow some magic was used and the goal worked. And continued to work until 3-10, where the same thing happened. I have looked for a hour or two for a solution, but not only could i not find one, i couldn't even find someone with this problem. The closest thing i found was Switch users not being able to complete 8-3 or something back in 2017. I don't think its my hardware as my friend was able to run it on a much worse laptop, although low res and fps, he didn't run into this problem. I have yet to fix it again. If you have any idea what could be causing it, i would appreciate anyone letting me know. So far i have reinstalled the game, rebound all my keys again, changed resolution, and changed graphic settings, non have seemed to of worked.

I meant to say this earlier, but once it happens it also effects previous levels which have already worked, meaning i can't go back instead of completing more levels.

Gracias
Deku

[Botten Hanna]

Originally posted by Deku:

Well, it, started on 3-5. I did the level as intended, no shortcuts or anything, and as i reached the 'goal', the end white screen to say that it is finished and my overall score did not appear. Instead, my cursor appeared on screen where the crosshair for the portable truck is, and i could no longer use either of my abilities. I could still jump and move just fine, and all the trucks would continue to move until falling off the map. I don't believe it was because of the map, as somehow some magic was used and the goal worked. And continued to work until 3-10, where the same thing happened. I have looked for a hour or two for a solution, but not only could i not find one, i couldn't even find someone with this problem. The closest thing i found was Switch users not being able to complete 8-3 or something back in 2017. I don't think its my hardware as my friend was able to run it on a much worse laptop, although low res and fps, he didn't run into this problem. I have yet to fix it again. If you have any idea what could be causing it, i would appreciate anyone letting me know. So far i have reinstalled the game, rebound all my keys again, changed resolution, and changed graphic settings, non have seemed to of worked.

I meant to say this earlier, but once it happens it also effects previous levels which have already worked, meaning i can't go back instead of completing more levels.

Gracias
Deku

I have had one other person where this has happened to in the last week but never before in Clustertruck history. There was recently a windows update, have you updated?

[detective nutsack]

I don't believe I have but i may have, should I?

[Botten Hanna]

Originally posted by Deku:

I don't believe I have but i may have, should I?

Please check if there is an update, it's a long shot but might help.

[detective nutsack]

That has not helped unfortuneatly

[Botten Hanna]

Originally posted by Deku:

That has not helped unfortuneatly

Ok, unfortunately, we don't know why this is happening. It's been reported twice in the last month but no update has been made to the game which means it might be due to a change/update to players devices/new hardware/software we didn't test on in 2016.