🐛 Bug Reports & Technical Issues Thread

[Cherry Pop Games]

Hey everyone,

If you’re experiencing any bugs or technical issues, please report them here so we can investigate and fix them as quickly as possible.

When reporting a bug, please include as much of the following as you can:

🔹 What happened?
A clear description of the issue.

🔹 Steps to reproduce
What were you doing before the issue occurred? (e.g. game mode, actions taken)

🔹 What did you expect to happen?
What should have happened instead?

🔹 Screenshots or video (if possible)
This really helps us track things down faster.

🔹 Your system details:

PC specs (CPU, GPU, RAM)
Operating System
Controller or Mouse & Keyboard

🔹 Game version/build (if known)
You can find this on the main menu or settings screen.

We’re actively monitoring this thread and appreciate you taking the time to help us improve Pool Blitz 💙

Note: you can also reach out to support in game 7 days a week or via [e-mail] and ask for Harry! :)

[kitt]

"3 wins in a row" not possible

Well, title.

The ahcieevment is missing in game which makes the ingame achievement have only 19 instead of 20 as on Steam.

please fix, thanks

[Brad]

Thanks for the report! This has already been reported and resolved for our next update.

Your Pool Blitz account will already have the achievement awarded, it just hasn't triggered to Steam yet. So once you get the new update it should auto-award.

[Ivan]

At some point during the match my mouse stopped working. I thought it always happened after an opponent made a mistake, where I then had to choose where to place the cue ball. But it happened a third time while I was just using the mouse to aim at the hole.

Build id: 22800370
It happened in Windowed Fullscreen and Fullscreen too 1920x1080p

Update 1: I played 5 quickfire (SANDCASTLE) games, and the bug appeared in all 5.
Sometimes, If I press escape, the clicks work normally. They only stop working when aiming. So I can still quit the match.
When the mouse cursor doesn't appear after pressing escape, I have no choice but to wait for the match to end or close the game.

Update 2: I played several matches in Tour mode, and the bug didn't occur. I played Quick Fire (Chicago) again, and it happened.

This is the first time I've played Pool Blitz on PC. I couldn't play before the last update (22800370).


____________________________________________
win 10
R5 3400g/GeForce 1660/ 16gbram/ ssd 512gb
Mouse Razer Deathadder

[Cherry Pop Games]

Originally posted by Ivan:

At some point during the match my mouse stopped working. I thought it always happened after an opponent made a mistake, where I then had to choose where to place the cue ball. But it happened a third time while I was just using the mouse to aim at the hole.Update: I played 5 quickfire (SANDCASTLE) games, and the bug appeared in all 5.
If I press escape, the clicks work normally. They only stop working when aiming. So I can still quit the match.So far it seems there's nothing to do but closing the game or wait for the game to end.
I played 1 tour and it went normally.

This is the first time I've played Pool Blitz on PC. I couldn't play before the last update.r

Thank you so much for the feedback! Firstly I am so glad you managed to get into game with this update, all your assistance previously was really helpful in finding a fix!

The team are talking this through now, so if they need more information I will pop back on or you can email Harry direct on [e-mail] Harry is our Customer Support guy and a great help in all situations :)

[Cherry Pop Games]

Update @Ivan - your feedback was super helpful, we have managed to reproduce and resolve that issue, its just in test with our team and will be in the next update. Also I can confirm this will only happen on QuickFire Tournaments not in other modes.

Thank you again your feedback is so important to us.

[kitt]

Not sure where to put it and I don't want to create a new topic..


Wouldn't it be fairer for players if devs or people associated with Cherry Pop didn't show up on the leaderboards?
They basically take away the first place while being impossible to catch. And be marked as devs/associated with Charry Pop


(same in Snooker Blitz)

[Pistoleiro de Dompa]

Why are the dimensions between the balls and the table so strange?

It feels like you are playing dwarf's billards, but Snooker Blitz looks really authentic to real life dimensions.

[CPG-Harry]

Originally posted by Pistoleiro de Dompa:

It feels like you are playing dwarf's billards, but Snooker Blitz looks really authentic to real life dimensions.

Thank you for the feedback on both Pool and Snooker blitz.

Could I ask if you feel the balls are sized incorrectly or the table?

[Pistoleiro de Dompa]

When I entered the first match i saw the table and the first thing that came in my mind is that something was weird, I was feeling claustrophobic.
Here is some comparison:
https://steamcommunity.com/sharedfiles/filedetails/?id=3711115599
https://steamcommunity.com/sharedfiles/filedetails/?id=3711115127
In Pool Nation FX the table can hold up to 19 balls wide by wide;
In Pool Blitz it can only hold 14;
Also in 8BallPool mobile by miniclip it can hold 16;

I know that pool tables has a lot of types and sizes, but the table looks too small, so the balls looks bigger, I wonder what the size of the game table would be in real measurements?

[Cherry Pop Games]

Thank you for reporting this and for your feedback we will discuss this with the Dev team, but as a cross platform game we aimed to make sure it looked right across all platforms. But we take this feedback on board :)

[Randy Marsh]

Just wondering if this is a bug or not, i finally had enough gems to quick-unlock this truth stick but i can't find any way to do it? Also, idk how to reproduce it, but sometimes my mouse shots don't register the rebound and instead of shooting, it gives zero or low input and just barely tap the ball and you lose the turn, some kind of mouse thing related to the pullback and rebound on the stick i think, idk though and i can't make it happen on command, but it's been mostly(9/10x) happening in 9-ball mode for me.
https://steamcommunity.com/sharedfiles/filedetails/?id=3712361396

[CPG-Harry]

Originally posted by Randy Marsh:

Just wondering if this is a bug or not, i finally had enough gems to quick-unlock this truth stick but i can't find any way to do it? Also, idk how to reproduce it, but sometimes my mouse shots don't register the rebound and instead of shooting, it gives zero or low input and just barely tap the ball and you lose the turn, some kind of mouse thing related to the pullback and rebound on the stick i think, idk though and i can't make it happen on command, but it's been mostly(9/10x) happening in 9-ball mode for me.
https://steamcommunity.com/sharedfiles/filedetails/?id=3712361396

Hey There! Thanks for the comment!

The Quick Unlock issue you mentioned is something the team is aware of and we will look to get that fixed in future.

Could I ask for more information on the mouse shot that you mentioned?

Are you playing with a touchpad? Or are you using a External (Desktop) mouse?

Is this still currently happening as often as you mentioned? And does it happen regardless of the cue you are using?

Thanks for any further details you are able to give us :)

[dna.]

Controllers ( 8Bitduo) not recognized when playing on Linux through proton.

[CPG-Harry]

Originally posted by dna.:

Controllers ( 8Bitduo) not recognized when playing on Linux through proton.

Thanks for the report! Can I ask if you have any other controllers that you are able to use?

Can I ask how this controller is connected to your PC? Does it use a wireless adapter or is it wired?

[dna.]

Originally posted by CPG-Harry:

Originally posted by dna.:

Controllers ( 8Bitduo) not recognized when playing on Linux through proton.

Thanks for the report! Can I ask if you have any other controllers that you are able to use?

Can I ask how this controller is connected to your PC? Does it use a wireless adapter or is it wired?

No other controllers I can use.

It uses the wireless adapter provided.