Cannot transfer PlayOnline ID.

[FrankOlsen2]

I created both a PlayOnline and Square Enix account. On the management website I can successfully log into both accounts but every time I try to transfer my ID into the account I get the declination message:
"This PlayOnline ID cannot be transferred. Please contact the Square Enix Support Center for further details."
I scowered through the Support pages but no automated answer even helped me understand what is going on. Has anyone else gotten this message? Any information appreciated.

[Zetsuki]

Did you ever find the answer? I'm having the same problem, and when i try to start the game it's giving me the content ID issue.

[我他妈不说中文]

Same problem, perhaps get a registration code, if you can?

[crsallen77]

I had the same message and after I called them there was an outstanding service charge on the old playonline service from when I quit three years ago. Are you a returning player? All I had to do was log on playonline with the member id and it directed me to a website to pay the outstanding balance, then I could start everything up normally. Square Enix support [phone]....if you are prepared to wait for like 30mins on hold they can help you.

[FrankOlsen2]

I sent queries to the square enix email support center. I have yet to receive any answers. There goes 10$. That is what I get for trying to play an ancient MMO.