problems with launching the game after recent patch.

[76561198214548177]

Hey Guys, if you have problems launching the game after the recent patch, please download Visual C++ Redistributable for Visual Studio 2015 (64-bit) .
If it does not help, please contact our support at {LINK REMOVED}support.aspyr.com - we will need go through your problems seperately.

[miso]

thanks for result the problem:)
try it right a way

[spreyz]

im trying to install it since the 3 hours but i always get a " 0x80240017 " Error on the installer, looked up how to fix it but cant find anything that helps

[Beary89]

I have the same problem :(

[Endgvard]

Installing Visual C++ Redistributable for Visual Studio 2015 (64-bit) doesn't help at all. If I launch the game from steam nothing happens.

[Lany]

I also have " 0x80240017 " error when I install the program.

[BURAK]

Fix the game no matter what! Otherwise I won't by new DLC, but I want to! And we don't have to do something manually.

[McT421]

I'm sadly one of the people who can't get the game to run since the last Patch, and getting the "0x80240017" Unknown error when I try to install the vc_redist.x64 file, or the .x86, on my Windows 8.1 computer.

My laptop, which had Windows fairly recently freshly installed, however CAN run the game without any problems. So I've rechecked if there's any Windows updates hiding away on my main computer, and turned out... there are. Except those updates are hiding away because whenever I try to install them, my computer croaks, and they don't seem to be relevant to this problem, either. Part of it might be that the Microsoft site also seems to have plenty of "page not found" messages since their pushing for Windows 10.

So I sadly had to stop there and for now can only hope for a game fix that doesn't require the Visual C++ 2015 install, or eventually wipe my computer and reinstall Windows. Since so far I'm not having any problems with anything else, I'd rather not do that just yet.

[76561198214548177]

After tomorrow, the Visual C++ install will autamitacaly launch if you don't have it, while launching the game; hopefully it will resolve the problems you Guys have.

[VitaNoctis]

I have the same issue.

After downloading the patch, i started the game and it installed the Visual C++ automatically. After this, the game doesn't start anymore.
Steam shows the game is "launching", then "synchronizing" and then nothing else.
So i tried to unistall the Visual C++ and reinstall it from the official website: nothing, i got the error "0x80240017", i can't install Visual C++ at all.
I even tried to verify the game files with the steam's option, nothing again, all seems perfect.

Frankly i don't know if reinstalling Visual C++ automatically from the launch will help.

[Aspyr-Blair]

Originally posted by VitaNoctis:

I have the same issue.

After downloading the patch, i started the game and it installed the Visual C++ automatically. After this, the game doesn't start anymore.
Steam shows the game is "launching", then "synchronizing" and then nothing else.
So i tried to unistall the Visual C++ and reinstall it from the official website: nothing, i got the error "0x80240017", i can't install Visual C++ at all.
I even tried to verify the game files with the steam's option, nothing again, all seems perfect.

Frankly i don't know if reinstalling Visual C++ automatically from the launch will help.

Something else is clearly happening. Give us a shout at support.aspyr.com and we will dig in.

[McT421]

Aw man. I'm glad the game installs the Visual C++ automatically now, but I'm 100% sure the problem's with my computer and not the game, so it's still not working. Computer's not running some updates that are required for the Visual C++ to install and it might be an undetected muddle with my registry or old versions of things still lingering, or who knows what.

I'm on my own with this one, but for anyone else with the problem, try right-clicking your PC's icon, "Settings" and "Windows Update" at the bottom. Check for hidden and optional updates, too. Apparently the "KB2999226" one is also important for Windows 8.1, and I know I've had trouble with that one not installing before. For some others, the Visual C++ might work after installing those.

I'm just glad I can play the game on my laptop until I can clean up my main computer, because it really is a very amazing game.

[Soldier of Light]

Same thing here, it doesn't open at all! Please help!

[76561198214548177]

To all who experience problems with launching the game and the Visual C++ instal doesn't help - drop us a support ticket to {LINK REMOVED}support.aspyr.com we need to figure out what causes the problems and help you ASAP.