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Shine the light on them for about 30 seconds, turn off the flashlight (with the images still scrambled, not revealing her face) make sure they're all glowing even though you don't have it fixed yet. If they're not glowing, keep shining your light on them and turning it back off until they are.) Turn your light back on, THEN fix them so that she says "there must be more to this". After she's done talking, turn your flashlight back off. That should reveal the map.
If this still doesn't work, I've been told that you should do this: Go back to the main menu, then boot your save up again. With the image correct, shine your flashlight on the pictures for two(2) minutes, then turn it back off.
I hope that helps. I recommend using a guide for getting all the notes on the way. I used this video: https://youtu.be/6VO-MhSHSQo Good luck!
At a loss.
https://steamuserimages-a.akamaihd.net/ugc/939432803445951004/199987497B4A066C48EE66B7E27C35547991FB3A/
It's not easy.
I used that same video guide that I linked you and it worked.
My advice would be to use that guide, have it playing on your phone or tablet or whatever and follow it while you play on your PC.
Do absolutely everything they do. Pick up every tiny thing they pick up, trigger every event they trigger (the melting violin for instance) make sure you kill the snake, watch the Little Red Riding Hood plays, every single thing, all in one run.
Don't quit the DLC at any point, don't even ALT TAB just to be safe. It'll take about 2 hours.
Tip for the office stage: After you play the piano for your mother, your next stop will be the room with the clock that morphs the room. There are two important things to remember here.
One: In one of the versions of the room there is a gramophone on the table; DON'T TOUCH IT. It has been known to break the clock and prevent you from getting the knife.
Two: The little note slip that tells you the combonation may be different for you. If it's not in the drawer like it is in the video, then it's either on the table or in the bookcase. You may have to use the clock to check every version of the room to find it.
If this still doesn't work, then I'm afraid I'm out of advice. Best of luck.
Thanks again.