FF7 not showing up on online profile

[Sadistic Serpent]

Bought the game, everything is running smoothly, but when I try to go to my profile via "view online profile" I'm taken to the advertise/ download page that talks about the game, characters and the new features for playing it online.

When I go to my profile I had to create in order to even play the game, I have no games under it at all. Making it so I can't access anything, including the booster if I choose to use it later.

Any solutions to this?

[Sadistic Serpent]

Messaggio originale di mdecker2005:

Happy to say that they have finally fixed my profile and i have access to all, so recommendation is to contact square the moment you notice issues since it took about a week and a half to resolve.

Now that's awesome! I'll contact them now and have it resolved so I can start playing :D! Thank you for keeping me and everyone else posted!

[JBelcross]

Messaggio originale di mdecker2005:

Happy to say that they have finally fixed my profile and i have access to all, so recommendation is to contact square the moment you notice issues since it took about a week and a half to resolve.

Awesome man!! Im still waiting patiently. I hope they fix my issue soon as well. Glad to see a possilbe light at the end of the tunnel.

[JBelcross]

Update on my situation, still not fixed, just asked for receipt for proof of purchase. I hope this helps escalate my situations.

[Sadistic Serpent]

Messaggio originale di JBelcross:

Update on my situation, still not fixed, just asked for receipt for proof of purchase. I hope this helps escalate my situations.

I hope it does too. I have been talking with a customer rep through email. They are trying some steps, but have forwarded it to a higher team as well.

[JBelcross]

Messaggio originale di Acnologia:

Messaggio originale di JBelcross:

Update on my situation, still not fixed, just asked for receipt for proof of purchase. I hope this helps escalate my situations.

I hope it does too. I have been talking with a customer rep through email. They are trying some steps, but have forwarded it to a higher team as well.

Ill update ya as well man if i reach that light at the end of the tunnel haha

[JBelcross]

Messaggio originale di JBelcross:

Messaggio originale di Acnologia:

I hope it does too. I have been talking with a customer rep through email. They are trying some steps, but have forwarded it to a higher team as well.

Ill update ya as well man if i reach that light at the end of the tunnel haha

After almost a month of constant emailing back and fourth I finally have it working on my end!!

[Sadistic Serpent]

They said they have escalated my ticket, but haven't heard back from them in forever -_-

[JBelcross]

Messaggio originale di Acnologia:

They said they have escalated my ticket, but haven't heard back from them in forever -_-

i would keep emailing them back regarding the issue. If I didn't hear within 3-4 days I email. I kept telling them my game isn't registered to my Enix account. You need to register it for me.

[Arkanis]

So are people here having zero access to FFVII save files as well? The only option I can select on the menu is "NEW GAME". It's a shame, too; I haven't played it in quite a while and was looking forward to playing it again.

[Sadistic Serpent]

Messaggio originale di PowerHouse:

So are people here having zero access to FFVII save files as well? The only option I can select on the menu is "NEW GAME". It's a shame, too; I haven't played it in quite a while and was looking forward to playing it again.

Not sure since I haven't played it until they fixed my problem, but I emailed them again today letting them know that they failed to contact me back on the progress. Seems like something you'd have to stay on them about. I believe it started me back where I was once when I tried activating my boost, but I barely got past the first save when I saw things weren't working.

[Arkanis]

Messaggio originale di Acnologia:

Messaggio originale di PowerHouse:

So are people here having zero access to FFVII save files as well? The only option I can select on the menu is "NEW GAME". It's a shame, too; I haven't played it in quite a while and was looking forward to playing it again.

Not sure since I haven't played it until they fixed my problem, but I emailed them again today letting them know that they failed to contact me back on the progress. Seems like something you'd have to stay on them about. I believe it started me back where I was once when I tried activating my boost, but I barely got past the first save when I saw things weren't working.

Alrighty. Thanks for the information. I'll make sure to contact Square Enix soon.