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Received a response from Gamigo today. Over a month after I put my support ticket in. What a wonderful turn around time...
"Thank you for contacting us.
We have reviewed your request, and it appears your character/s are currently on closed shards.
Unfortunately, those shards are currently locked following their respective shard closure, we are therefore not able to assist."
So, my characters are gone. Guess I won't be playing Rift ever again. I don't fancy playing from the beginning on a dying game.
https://www.trionworlds.com/rift/en/2024/06/11/important-notice-in-regard-to-na-shards/