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Can you describe a bit more clearly? The first step you will have to collect 5 cratches back (open golden box around the village to get them) then come back to the doctor and talk. Click the RESOURCE tab to exchange for the pill.
After that, talk to him again and he will give you 3 items to put into the collection page. Put them in. Talk to him again and CLICK the COLLECTIBLE tab to exchange for the item (a mirror if i remember correctly). Done.
I had same problem and after trying to do this quest for 2 hours i found solution.
1. Give up quest in Quest Menu.
2. Remove all items required for quest and other collectibles from your inventory/bags (throw out, destroy or whatever you want, they just need to be gone from your character).
3. Restart game
4. Accept quest, get collectibles for it again, quest is working now without game freeze and you get your mirror reward