Help, bandai namco account.

[Dino]

Hi,

I got an email from Bandai Namco saying that my account will be deleted, the thing is that i have never visited their site or created an account but i don't know if owning Tekken 7 has something to do with that.

This the email :

" With no action from you it will be deleted in 2 weeks

You haven't stopped by for many months.
We are going to delete your account in two weeks from now.
If you want to keep your account active just click on the button below. "

Has anyone else got this email, is it spam ?

[VindicatorVS]

if you didnt create an account it must be spam/phishing just ignore it.

[poop]

you should flag it as phishing if your e-mail provider lets you do that

[Dave]

Defo sounds like spam.

[Whitenight2012]

I just got one of those too. Instead of clicking the link I went to Bandai Namco's website and clicked the forgot password link and put in my email. I never got an email about it. I assume this means I don't have an actual account so it seems like a scam for sure.

[Dave]

Ursprünglich geschrieben von Thomas EELdison:

I just got one of those too. Instead of clicking the link I went to Bandai Namco's website and clicked the forgot password link and put in my email. I never got an email about it. I assume this means I don't have an actual account so it seems like a scam for sure.

Oh no not again

[Ramanuta]

I just got this exact E-Mail, but i did interact with the Website before because of Account problems with Dark Souls. So i am really not sure, if this is Legit or a Scamm. Did you ever find out?

[Dino]

Ursprünglich geschrieben von Ramanuta-allkeyshop-:

I just got this exact E-Mail, but i did interact with the Website before because of Account problems with Dark Souls. So i am really not sure, if this is Legit or a Scamm. Did you ever find out?

Most definitely a phishing attempt, didn't interact with it and marked it as spam, never heard anything about it again, had 0 issues with any of the souls games or any bandai namco title that i own since then.

[S☯wn-Lﺤuꁅhtǝr]

Ursprünglich geschrieben von Dino, Le Burger Devourer:

Hi,

I got an email from Bandai Namco saying that my account will be deleted, the thing is that i have never visited their site or created an account but i don't know if owning Tekken 7 has something to do with that.

This the email :

" With no action from you it will be deleted in 2 weeks

You haven't stopped by for many months.
We are going to delete your account in two weeks from now.
If you want to keep your account active just click on the button below. "

Has anyone else got this email, is it spam ?

ya that's sounds fake AF, id report that to both Steam and Namco support
as both affects namco and Valve

[Ramanuta]

ok, so i have a little Update:
I did contact the official customer support from the Real Website, where i did contact them a few years ago, to be sure i get the real ones, and they did just Reply with a Mail, here it is if anyone wants to know:
Hello Peter,

Thank you for contacting us. I am writing to you regarding the email you received regarding the deletion of your account.

First of all, I would like to say that I appreciate your interest in our products and games!

The email you received is indeed genuine and is usually sent to customers who have not used their account for a long time. The purpose of deleting inactive accounts is to ensure that the database is not flooded with too much information that is not used. All you have to do to keep your account is log in, which I see you've already done.

We apologize if this email has offended you in any way and it is definitely not meant in a negative way. We hope for your understanding in this matter! With this in mind, we wish you a nice day and stay healthy!

Should you have any further questions, please do not hesitate to contact us. Our team is always at your disposal.
Best regards,
Looks like these are not Fake mails, but real. IDK why you got one, if you at that point did never visit their site or contact them.

[S☯wn-Lﺤuꁅhtǝr]

Ursprünglich geschrieben von Ramanuta-allkeyshop-:

ok, so i have a little Update:
I did contact the official customer support from the Real Website, where i did contact them a few years ago, to be sure i get the real ones, and they did just Reply with a Mail, here it is if anyone wants to know:
Hello Peter,

Thank you for contacting us. I am writing to you regarding the email you received regarding the deletion of your account.

First of all, I would like to say that I appreciate your interest in our products and games!

The email you received is indeed genuine and is usually sent to customers who have not used their account for a long time. The purpose of deleting inactive accounts is to ensure that the database is not flooded with too much information that is not used. All you have to do to keep your account is log in, which I see you've already done.

We apologize if this email has offended you in any way and it is definitely not meant in a negative way. We hope for your understanding in this matter! With this in mind, we wish you a nice day and stay healthy!

Should you have any further questions, please do not hesitate to contact us. Our team is always at your disposal.
Best regards,
Looks like these are not Fake mails, but real. IDK why you got one, if you at that point did never visit their site or contact them.

Sounds like they need a better way to present it, but with Chat Gpt that will never matter sadly. I guess *shrugs* check and see if the email matches the official email on searching Namco login, that is the the only way from now on I guess.

Thanks for the update btw :D

[Ramanuta]

Yea, it honestly is just annoying. But i am glad that its cleared up now.