To Whoever got Buy Merchant Hacked

[Paris Tilton]

Hello,

I got buy merchant hacked, sent in a ticket, and a GM said that said hacker would be punished. However, he/she did not say anything about getting the hacked item back, etc. Because I cannot respond to the ticket (it was closed immediately), I wanted to ask how anyone else's ticket went. Were you able to get your items back? Also I don't really give a rats ass about if the hacker got banned because he could've easily sold the items and cashed out before the 4 days it took support to respond to the ticket.

[drfuzzyduck]

Why does this game even have customer support if that's the service they provide...

[Paris Tilton]

Maybe it is because they think we would be satsified with justice when the hacker is banned. But in this case:

1. Hacker stole more than $500 worth of items (cashed out with some gold buying site)
2. Lost his lvl 35 account

I mean, if this is the case, what is the incentive for people not to hack? Unless you are an idiot who doesn't cash out within a few days of the hack, you will profit from exploiting the game. And to be fair, scamming 20gb+ in a days work is pretty good money, especially for some countries.

And to be clear, I am not flaming the support serivce, they probably are a little group people who have to go through 100's of "I'm legit but I got banned" complaints only to dig up evidence of that person koxping/luring/scamming.

[19951788015]

How did you get hacked?

[Mooie]

customer support for this game has never been good. even with all the different companies that have owned it they focus more on how to make money off us plebs that play this game.

[Paris Tilton]

The buy merchant hack is where said hacker puts up an item such as Dark Vane +7 for say 500m. If you can check it as many times as you want, it shows 500m. Once you sell the item, you only get 1 coin. There is so user error other than using a core component to the game. That being said, I would recommend not selling to ANY buy merchant for anything worth 100m+

[19951788015]

Originally posted by Paris Tilton:

The buy merchant hack is where said hacker puts up an item such as Dark Vane +7 for say 500m. If you can check it as many times as you want, it shows 500m. Once you sell the item, you only get 1 coin. There is so user error other than using a core component to the game. That being said, I would recommend not selling to ANY buy merchant for anything worth 100m+

I have heard of this before. It is not a mercanth hack. It is KOXP. With koxp (this is what I have heard btw) you can create mercanth so fast. It is like auto buy merc creator. When you try to sell something to that player, mercanth breaks and opens again in like 0.1 seconds. I don't know how they do it.

[beeeeeer]

Yes that's right, I took did some research, this merchant hack is part of koxp therefore the scammed items should definitely be restored!
And as Paris already said, the hacker gets away due to long period between reporting and actually banning. It's sad.
Anyway, no Paris, I did not get any reply at all yet, furthermore another thread in general section here got deleted where I asked for a statement of some gm or another person who's more in charge than a forum mod.
I still be very curious if there is any reimbursement or else, since this hack screwed me over ended up not being able to buy proper exp gear such as genie/pots/hammers!

[beeeeeer]

To clarify what's the matter, this is my ticket number #908770aa12345
Maybe a gm can have a look at it. Thanks

[Lily]

Very sorry to hear the situation but many thaks for your information to protect the other players.

NTT staff will do the best regarding this kind of situations but meanwhile, i suggest you to keep calm a bit more.

[Paris Tilton]

Yansee, I added you as a friend so that we can update each other on how the tickets are going.

Originally posted by SuperMan:

NTT staff will do the best regarding this kind of situations but meanwhile, I suggest you to keep calm a bit more.

I apologize if my comments are blunt, but as I have said before, I am not flaming the support team. I'm pointing out a big flaw in the system. If we are serious about fighting the hacking problem, there cannot be an environment where hacking is allowed to prosper with little to no consequence.

Also, it's hard to keep calm when you spend hours farming an item, then hours trying to sell it, only to have the moment you sell it, you get k0xp'd. Feels like getting kicked in the stomach.

However, I believe that it's actually not losing the item that makes me upset. I have had 4 days to cool off about that. It's rather waiting 4 days only to get a copy paste answer of "Thank you, said person will be punished" and then getting the ticket immediately closed.

What did I want when I sent the ticket?
- Justice in means of the k0xper getting banned and my item back.

What did I receive after a 4 day wait?
- Hacker most likely sold it for gold and converted to real money and I'm left here unsure whether I'll get anything back.

What I recommend?
- Transparency: I believe if the NTT team spend an extra 15 minutes on each maintaince explaining their ideology behind certain changes (why bring back merch on c1? possible answer: there was high demand for it)

- Or keeping players better posted on upcoming things such as Ardreams (why can't we get a better estimation for release date? If the company has reasoning behind holding the events back, why not share that reason with the players?)

- Even in my support ticket: "Hacker will be banned, thank you." This would infinitely feel better if it said:

"Hi, thank you for the evidence. The hacker "name" was banned permantly on 2/20/2016. Regarding your items, it will take us a few more days to verify it and send it back to your account."

They could also say, we banned the hacker, but could not restore your item because "reason".

I feel as if you communicated better with players, this forum would lose over half its complain post, the community would be more united, and you wouldn't have to close/ reanswer the same question 1000 times.

[PWNSTARHYPNO ツ]

Originally posted by Paris Tilton:

Yansee, I added you as a friend so that we can update each other on how the tickets are going.

Originally posted by SuperMan:

NTT staff will do the best regarding this kind of situations but meanwhile, I suggest you to keep calm a bit more.

I apologize if my comments are blunt, but as I have said before, I am not flaming the support team. I'm pointing out a big flaw in the system. If we are serious about fighting the hacking problem, there cannot be an environment where hacking is allowed to prosper with little to no consequence.

Also, it's hard to keep calm when you spend hours farming an item, then hours trying to sell it, only to have the moment you sell it, you get k0xp'd. Feels like getting kicked in the stomach.

However, I believe that it's actually not losing the item that makes me upset. I have had 4 days to cool off about that. It's rather waiting 4 days only to get a copy paste answer of "Thank you, said person will be punished" and then getting the ticket immediately closed.

I'll add my 5 cents, we pay for this "free to play" game a lot of money - I (for example) have loaded 12,5k KC and I started... not even month ago... I like the game have extra money for it because im working but HEY !!!! At my work people expect me to be proffesional and If im not im not getting payd as much as I want and thats the same thing that I expect from GM's/Developers, why the ♥♥♥♥ you dont pay attention to this game? Same thing was on MYKO (logos), USKO (cypher,edana, girakon), then EUKO (dont remmeber the name) and now SteamKO.

Guys please make this game playable, yesterday on bowl we were pking then bosses spawned and BOOM BAM BOOM BAM mage with laser (fire balls, spears and stuff) killed it in 15 sec took drop and logged off, k0xp websites pays u more then users that u let em do what they want ? There are many theories but im telling u now, KO will fall down if u dont remove cheaters, a lot of people had hope for this Steam move (putting KO in platform), but if u let cheaters rule the game like always before we will all quit again..

U took a lot of money because of new release but if people realise that NOTHING changed compareing to past times then i dont see future here..

There are lots of games that LISTEN to users/players and add improvements that are given by community, I suggest u to do the same.

Sorry if u didnt get all, english isnt my main.

[Lily]

Originally posted by Paris Tilton:

I feel as if you communicated better with players, this forum would lose over half its complain post, the community would be more united, and you wouldn't have to close/ reanswer the same question 1000 times.

As you may noticed, number of NTT Community staff was increased in order to rise up the communication among playes and management.

As i have stated in my previous messages, a new seed has implemented to the ground lately and now e have a nice sapling but, it will take sometime to get a fruit from that plant when it becomes a tree.

Please ruse this very forum anything about the problems, suggestions or complaints related with the game, which will make the grow-up period shorter than expected.

[Uruziel]

Well, it will take only like 1-2 hours a day for any Game Master to scout the area of product that company sells to users. We did agree ToS and RoC, and as users we expect Community Managers as well as Game Masters to do their work on at least community side area, by that i mean mostly Quality of Life elements, such as getting rid of cheaters. It took me around one hour, to scout whole moradon and eslant with luferson, ronark. While at it, i noticed three parties of multiboxing users that were running with speedhack in moradon(2) and ronark land bowl(1) [by the way, those in ronark land are banned already, good job on that], as well as multiple 3rd party tool users who were running like computer programs and didnt respond in any way to my pm/shouts, what comes with that, by doing simple scout as GM with invisibility mode you can get rid of most annoying cheaters - do not forget about abyss btw - and that will help community a lot, really a lot.

Currently i am using Genie most of the titme, i wasnt really faithfull to that hmm new in-game implemented stuff for casuals? But it was and it is now really annoying as for example suddenly a player named 'Insert random name here' teleport to spot where i am at with my party, transformed into kecon is desintegrating everything in my field of view, and says something in language that i do not understand and runs away just to come back later on and re-do everything. And that is sort of - annoying.

[PWNSTARHYPNO ツ]

+1

[Paris Tilton]

I do not think we are on the same page. I talked about transparency and you believe you are being transparent by being more active and adding more GM/Mods. This is true, but the transparency I am talking about, is informing us the thought process behind decisions as well as things that are happening behind the scenes.

This is exactly what I am talking about:

Originally posted by SuperMan:

Originally posted by Paris Tilton:

As i have stated in my previous messages, a new seed has implemented to the ground lately and now e have a nice sapling but, it will take sometime to get a fruit from that plant when it becomes a tree.

What good does this metaphor do for us? Explain what are these "seeds" (what are they? more GM's? new guidelines? new detection tools?

And what is the "tree"? It's your end goal, what are you planning to achieve? (No hacks? Positive review? Strong supporting community?)

As you can see, trying to be transparent and saying these things are counter-inituitive. This isn't the CIA, what is going behind the scenes and your goals aren't national secrets. Which to reillustrate my point: "Be more transparent in a way that we as the community can understand your reasoning so that we can better share suggestions and better understand your decisions. You asked for suggestions, following this one will allow you to receive a magnitude of better suggestions which I would presume is your goal.