Game won't launch

[Gainerz]

When I am trying to start knight online, the launcher opens, then when I click Start, nothing happens. Is anyone else having this issue?

[5N1K]

same problem...

[John]

Yea been having the same issue for past couple hours not sure whats up.

[5N1K]

Problem still continues for me...
Do you connect to the internet which way ? I'm connecting to internet with my smartphone (3.5G)

[Degano]

Hello.

Could you please open task manager and check if you have either Knight Online or Xigncode running in the background ? (processes tab)

[5N1K]

i can't see anything about knight online/xigncode at my task manager.I have tried restart my pc's many time and reboot my smartphone and login to steam...

[Degano]

Originally posted by Salomon:

i can't see anything about knight online/xigncode at my task manager.I have tried restart my pc's many time and reboot my smartphone and login to steam...

I think there's an issue with your xigncode in this case.

In order to troubleshoot it, we will need more information.
Could you please send an email to [e-mail] and attach your "xigncode.log" file?

It's located at your Knight Online folder, under XIGNCODE folder.
Follow the following steps:
1. Open steam
2. Go to your library
3. Right click Knight Online
4. Properties
5. Head to "LOCAL FILES.." tab
6. Hit "BROWSE LOCAL FILES.."
7. Now go to XIGNCODE folder and there you'll see a file called xigncode (or xigncode.log) it should look like a txt file.
8. Send an email to [e-mail] and attach this file.


Few moments later, you'll receive an automatic response which will give you more information regarding this issue, if you can post here the response you get it will help.

[yerrsenn]

did someone fix this ? how ?

[FlyFlipper]

Yes! Same thing happened to me... sent an email... waiting...

[Degano]

Originally posted by RandoGuyRant:

Yes! Same thing happened to me... sent an email... waiting...

It should be in your inbox less than 10seconds after you sent an email to the address I posted.

If you didn't receive an email in your inbox, I recommend you to check spam box as well.

[FlyFlipper]

Originally posted by Degano:

Originally posted by RandoGuyRant:

Yes! Same thing happened to me... sent an email... waiting...

It should be in your inbox less than 10seconds after you sent an email to the address I posted.

If you didn't receive an email in your inbox, I recommend you to check spam box as well.

Nope... I've now sent the email with log file from two different email addresses and no response. I've checked the spam folders for both addresses and nothing. It's been 1hr since I sent the email from my first email address and 15 mins from the second email address.

[Degano]

Originally posted by RandoGuyRant:

Originally posted by Degano:

It should be in your inbox less than 10seconds after you sent an email to the address I posted.

If you didn't receive an email in your inbox, I recommend you to check spam box as well.

Nope... I've now sent the email with log file from two different email addresses and no response. I've checked the spam folders for both addresses and nothing. It's been 1hr since I sent the email from my first email address and 15 mins from the second email address.

I see, then it might be a whole different issue.

Could you please try this:
1. Open up Steam
2. Go to Library
3. Right click Knight Online
4. Properties
5. Head to "LOCAL FILES..." tab
6. Hit "VERIFY INTEGRITY OF GAME CACHE..."

Try to log back in once it's done.

[[PEN]painterQ]

I did as you posted last. It said "19 files could not be validated, and will be recheived agian.
I pressed agian. and was now 100%.
Still wont launch.
I go back in same place, agian it says, "19 files could not be validated and will be recheived agian.

[Zanzibarlı]

same problem

[FlyFlipper]

This is really weird. So, I've verified the game cache and I see 19 files need to be dowloaded. I download them and run the game and again nothing happens. I then verified the game cache twice to see that the files are definitely downloaded and indeed they are. I run the game and nothing happens. It's like running the game causes these 19 files to become deleted...? Start a ticket? I'm at a loss here. Thanks for the help!

[S1CARIO]

Same here, downloaded the 19 files, started the launc...wont open