What is wrong with this game's save system?

[⸸ Neon Dog ⛧]

I've played this game some time ago, completed a lot of levels with 100% and unlocked a bunch of cars and courses.
Today I decided to download the game again to finish it and play the new Porto Alegre levels, but my save is gone.
I always used steam cloud. Then, when I check the folder AppData\LocalLow\Aquiris\HorizonChaseTurbo\XXXXXXXXXXX I can see my save file from December 2018, but the game simply ignores it.
I've noticed the game even creates a new save file each time I press esc to the title screen.
1000_userprofile!1590207276!.sav
every time with a different number. And my old 2018 save file has no number!
I can't understand what's going on, and I totally lost the mood to play the game since my progress is gone.
Is there any way to fix this?

[⸸ Neon Dog ⛧]

https://prnt.sc/sm5zxw
each time I press esc the game makes a new save file with a different number, wtf is this?
And now my 2018 save file is gone, I think it got overwritten on steam cloud. How great...

[hands with pants]

I got the game recently and have the exact same issue. Every time I go through the title screen, game creates a new save file, which means I can never continue my progress after I quit the game.
Tried multiple fixes recommended in other posts such as replacing save file, disabling/enabling cloud saves, reinstalling game etc. but none have worked for me.
Hoping for a fix so I could actually start playing the game.

[hell]

Do you have the game installed on the Systemdrive? It migth be related to windows not allowing you (for whatever reason) to create a save file there. You might try installing it on a different folder or try running it as administrator(which i guess you already tried).

[hands with pants]

Thanks for the suggestions. Unfortunately I have already tried both and neither worked for me.
The game seems to create a save file just fine, but any time I go to title screen (either booting up the game or pressing esc) it makes a fresh new save file, loads it and ignores the earlier ones.
This is the only game in my library that I've had this issue so far.

[⸸ Neon Dog ⛧]

Originally posted by delicious bat:

Thanks for the suggestions. Unfortunately I have already tried both and neither worked for me.
The game seems to create a save file just fine, but any time I go to title screen (either booting up the game or pressing esc) it makes a fresh new save file, loads it and ignores the earlier ones.
This is the only game in my library that I've had this issue so far.

Exactly the same problem here

[Darklord]

Originally posted by Neon Dog:

I've played this game some time ago, completed a lot of levels with 100% and unlocked a bunch of cars and courses.
Today I decided to download the game again to finish it and play the new Porto Alegre levels, but my save is gone.
I always used steam cloud. Then, when I check the folder AppData\LocalLow\Aquiris\HorizonChaseTurbo\XXXXXXXXXXX I can see my save file from December 2018, but the game simply ignores it.
?

Sorry for you. I think the game has had a huge update while back which didn't is compatible with old save files. That could happen with games that haven't been played while back.

[Baleros]

Uh. Just got the game a few days ago. barely touched it due to other things higher on my priorities but i completed california and chili in rookie mode JUST now before writing this and my saves are fine. I know this doesn't help any of you but maybe it's something on your end? .. Narrows it down at least?

[⸸ Neon Dog ⛧]

Originally posted by Adormus:

Uh. Just got the game a few days ago. barely touched it due to other things higher on my priorities but i completed california and chili in rookie mode JUST now before writing this and my saves are fine. I know this doesn't help any of you but maybe it's something on your end? .. Narrows it down at least?

That's good! I don't think it is something on my computer though, this is the first time it happened, and only with this game. Plus I've seen more people with this problem here on the steam forums (the game creating a new save file over and over again).
I think maybe the devs changed something in an update and it messed up for some people, I don't know...

[ismaiden666]

With each new update, the old save is not compatible and all progress is restarted? This is a bad idea...

[Uriel]

Originally posted by ismaiden666:

With each new update, the old save is not compatible and all progress is restarted? This is a bad idea...

I sure hope it's not the case. That's asking for bad reviews, bad rep, and a hundred lashings in public.

Also, just out of curiosity, I checked my save directory. I've started playing only a few days ago, and I have like 55 files in there ?! Size of the folder is minimal (not even 4 MB), but what could possibly justify that many files for ONE person ?

[⸸ Neon Dog ⛧]

Originally posted by ismaiden666:

With each new update, the old save is not compatible and all progress is restarted? This is a bad idea...

I don't think that's the case. Maybe only the older save files are being ignored by the game, i dont know...

Originally posted by Uriel:

Originally posted by ismaiden666:

With each new update, the old save is not compatible and all progress is restarted? This is a bad idea...

I sure hope it's not the case. That's asking for bad reviews, bad rep, and a hundred lashings in public.

Also, just out of curiosity, I checked my save directory. I've started playing only a few days ago, and I have like 55 files in there ?! Size of the folder is minimal (not even 4 MB), but what could possibly justify that many files for ONE person ?

That's because each time you go from the "press any key" screen to the main menu the game creates a new file. You can check that out!

[Uriel]

Originally posted by Neon Dog:

That's because each time you go from the "press any key" screen to the main menu the game creates a new file. You can check that out!

And that's never trimmed ? I expect the game to accumulate a large mass of save data after a while, if that is the case... Not good.

[Rizky Biznu]

Been playing this game for some time, slowly working to get all the achievements, i've also played in several computers and the save files haven't given me any trouble so far.

That said. When it comes to games i'm currently playing and games i'm trying to 100% i usually make manual backups of the save files every time i play or so.

The Steam Cloud can be pretty sketchy and i've had several issues with several games in the past. Save files get corrupted and are uploaded to the cloud like they're legit and you lose the last good save file just like that.

[Darklord]

Originally posted by Rizky Biznu:

Been playing this game for some time, slowly working to get all the achievements, i've also played in several computers and the save files haven't given me any trouble so far.

I've also playing this game for a long term and never had issues with the save games. It's obviously NOT the game. Regular game updates won't corrupt save files.

Originally posted by Rizky Biznu:

That said. When it comes to games i'm currently playing and games i'm trying to 100% i usually make manual backups of the save files every time i play or so.

Manual backups are a good idea but won't help, if the save system is changed through an update. There was one big update that renewed the save system in june/july 2019, so I guess that older save files won't be compatible.

Originally posted by Rizky Biznu:

The Steam Cloud can be pretty sketchy and i've had several issues with several games in the past. Save files get corrupted and are uploaded to the cloud like they're legit and you lose the last good save file just like that.

That was my first thought, Steam cloud isn't much reliable. It's a cool feature but pretty bugged, IMO.

[SFlav]

Originally posted by Neon Dog:

I've played this game some time ago, completed a lot of levels with 100% and unlocked a bunch of cars and courses.
Today I decided to download the game again to finish it and play the new Porto Alegre levels, but my save is gone.
I always used steam cloud. Then, when I check the folder AppData\LocalLow\Aquiris\HorizonChaseTurbo\XXXXXXXXXXX I can see my save file from December 2018, but the game simply ignores it.
I've noticed the game even creates a new save file each time I press esc to the title screen.
1000_userprofile!1590207276!.sav
every time with a different number. And my old 2018 save file has no number!
I can't understand what's going on, and I totally lost the mood to play the game since my progress is gone.
Is there any way to fix this?

Well, thats exactly my story.
Bump, devs!