Got an issue? Check here first!

[CookieDuster]

Getting stuck in or outside of environment

Use /unstuck, if that doesn't help, submit a support ticket at https://pgenom.com/community/support-tickets/

VR starts with the game

Workaround

Repeated Visual C++ Redistributable installs

Install Update for Windows 7 for x64-based Systems (KB2999226)

No characters on startup, just an exit button

Escape -> Quit to main menu (reloads the main menu)

Permanent loading screen

Restart the game; common cause is the server being down or overloaded (being looked into)

Latency issues and rubberbanding

This is because of the heavy load on the servers, upgrades are being deployed.

No options for controls and audio

Options menu will be expanded and improved soon.

Map markers missing or misplaced

More markers to come in future patches.

V key locks movement

Press Esc twice.

Mouse is missing when it shouldn't be

Press Tab, or press I twice.

Chat is down intermittently

No workaround yet; chat restarts automatically after a while.

[MasterLooser]

anything to solve infinity loading screen?

[CookieDuster]

Originally posted by MasterLooser:

anything to solve infinity loading screen?

This is a common symptom of the server being overloaded or down. Added to the list.

[MasterLooser]

Originally posted by CookieDuster:

Originally posted by MasterLooser:

anything to solve infinity loading screen?

This is a common symptom of the server being overloaded or down. Added to the list.

thanks, restarting the game and not tabbing out fixed it for me, maybe i was just lucky tho

[Crazy]

Im having huge delays like when i shoot it takes a few secs for the shots to register then ruberbanding and enemies doing the leap animation then suddenly telporting where they would have landed and a bunch of other issues like that but thats server wise other than that pretty good and all thats mostly outside while im inside its not as bad. Also when they adding the ability to use the mechs and change form and stuff like in the trailer i want that so bad XD.

[LowLight]

For some reason, starting this game thows my steam client into VR mode, and will not go full screen. If I close out the VR elements, the game closes as well.

[That's not Pacific]

The Visual C++ issue is stopping me at every attempt to play. Is there a ETA on when that will be fixed or do I have to wait a while until other issues have been fixed?

[ProfessorOrin]

I'm still having an issue where after 5 to 15 mins out in the world I can no longer intract with the world unless I log out. When I log back in I'm not where I log out I'm back close to where I started. I'm on the US servers.

[B|inD]

Originally posted by That's not Pacific:

The Visual C++ issue is stopping me at every attempt to play. Is there a ETA on when that will be fixed or do I have to wait a while until other issues have been fixed?

I also am having this issue and would like to know if there is an ETA on the fix time?

[[GOTR] Cetrius]

Originally posted by B|inD:

Originally posted by That's not Pacific:

The Visual C++ issue is stopping me at every attempt to play. Is there a ETA on when that will be fixed or do I have to wait a while until other issues have been fixed?

I also am having this issue and would like to know if there is an ETA on the fix time?

-- Delete the 'installscript.vdf' file from the steamapps folder.
(rightclick game -> browse local files)

Its a common 'steam' issue more than a game specific issue.

[B|inD]

Originally posted by Cetrius:

Originally posted by B|inD:

-- Delete the 'installscript.vdf' file from the steamapps folder.
(rightclick game -> browse local files)

Its a common 'steam' issue more than a game specific issue.

i dont know if im not finding the right installscript.vdf file, but its still trying to run the C++ instal at game start up.

[CookieDuster]

Originally posted by Cetrius:

Originally posted by B|inD:

I also am having this issue and would like to know if there is an ETA on the fix time?

-- Delete the 'installscript.vdf' file from the steamapps folder.
(rightclick game -> browse local files)

Its a common 'steam' issue more than a game specific issue.

Can anyone with the bug verify this? It'd be great if it worked and I'd add it to the list.

[Hynnyel]

Originally posted by CookieDuster:

Originally posted by Cetrius:

-- Delete the 'installscript.vdf' file from the steamapps folder.
(rightclick game -> browse local files)

Its a common 'steam' issue more than a game specific issue.

Can anyone with the bug verify this? It'd be great if it worked and I'd add it to the list.

I dont seem to find this file in any of the folders. Not on steam apps or inside the genom folder. I tried to log out and log in again. Close and open. Nothing seems to work.

EDIT: Booted PC installed a program that fixs DLL problem. Still nothing

EDIT 2: Installed this Update for Windows 7 for x64-based Systems (KB2999226) and the game worked normally.

[B|inD]

Originally posted by Hynnyel:

Originally posted by CookieDuster:

Can anyone with the bug verify this? It'd be great if it worked and I'd add it to the list.

I dont seem to find this file in any of the folders. Not on steam apps or inside the genom folder. I tried to log out and log in again. Close and open. Nothing seems to work.

EDIT: Booted PC installed a program that fixs DLL problem. Still nothing

I also cant find that file for this game, found it for other steam games just not this one

[NorNorr]

only thing i see in the game so far is an exit button can creat any character :(

[CookieDuster]

Fix for the empty main screen was rolled out, should be fixed with DNS data replicating across providers in less than a day..