Venue.bin disappeared after RTB crashed

[GutBomb]

Hi, I love this program! I'm having an issue with my latest track though. I was moving a string object around and the program crashed on me (the video driver crashed, as it does sometimes when using RTB) and usually I can just reboot and get back into RTB and start from where I last saved (I save often!) but last night after I rebooted, the track didn't show up in the list to open anymore, so I checked the folder and found that the Venue.bin file was completely gone. I moved one of the ones from the backup folder in and the track shows up in the list now, but it won't load. No new xpacks were added or changed between these, but it still won't load. I get the following error when loading it, which I doubt is very helpful.

frmVenueNew.OpenVenueFile() Error: HRESULT: [0x80004005], Module: [General], ApiCode: [E_FAIL/Unspecified error], Message: Unspecified error

Is there some other log I can look at to try to track this down?

[RTB]

Thanks for reporting and I'm sorry the app has crashed. Usually copying an earlier bin file should get you going again, but this seems a little more sinister. If you can upload, send me a link I can investigate further.

But a couple of concerns here.

1. It crashes when moving a string object - it shouldn't and I'd like to fix that and if you can replicate it consistently can you please describe the steps?

2. It only saves to the Venue.bin file when you press Save, never when just moving stuff around. Perhaps during the previous Save it failed for some reason? But it should never just disappear - that's plain weird. Is everything else working ok on your PC. Hard drive not starting to fail?

[GutBomb]

It doesn't crash every time I move a string object, that just happened to be what I was doing when it crashed this time. I do have occasional crashes in RTB though and the most common is when I am moving a track node. It's consistent enough that it definitely feels related to moving track nodes. It happens maybe once or twice per hour when working on a track (the track node crash) and I can tell it's about to happen. As soon as I let go of the node there's a tiny lag right before my screen goes black for a sec (video card driver crashing), then it comes back but the RTB window just stays white with nothing in the 3d viewport. When that happens it still accepts keyboard input so I ctrl+s to save, then reboot and go back in and continue from where I left off. If I don't reboot, RTB continues to just not display the 3d viewport, it stays white.

I'm not overclocked and am running the latest drivers (9900k and RTX 2080) and don't have crashing problems elsewhere. I'm running the latest windows 10. I'm using a fairly new SSD and am not having any file corruption issues anywhere else.

Anyway, when I moved the string object node I got the same thing, a short second long freeze/lag, and then the video card driver crashed. But this time when I hit ctrl+s I got an error message (generic failure message, looked like it was from whatever microsoft runtime this thing runs under) so I just rebooted and tried to launch again. I'd just saved 3 minutes earlier so no big deal, but that's when I discovered my Venue.bin was gone and attempted the backups which didn't work either. I ended up trying all of them and none work. I did try some of my older tracks and they are fine.

Here's the whole project zipped up including the xpacks. Do you need any other files?
https://drive.google.com/file/d/1e17VWKlBS4JZgRqf-cK8PttyJEEkvz5h/view?usp=sharing

Thanks so much for this software, it's really fun to use and it's a great outlet for the weird ideas that swim around my brain!

[GutBomb]

Oh, and just in the interest of making sure you have as much info as you need (I'm a developer too so I know how important info is) I just tried making a change to one of my older tracks, saving, quitting, going back in, and loading it in again and that older track loaded fine. It's just this new one that I sent over that's giving me the issue.

[RTB]

Thanks for the info, it's very helpful although difficult to track down when it only happens once every 30 minutes or so.

I've tried that link but it's asking me to request access, which I have done, before I can download. I think you'll need to grant me permission.

Thanks again!

[GutBomb]

Sorry, here's the link and it should work now. https://drive.google.com/file/d/1e17VWKlBS4JZgRqf-cK8PttyJEEkvz5h/view?usp=sharing

[RTB]

It's failing to load the MyPack\Textures\BackgroundMapMask.png image which is a corrupt file.

I replaced that and then it the Venue loaded.

Next time you get a crash, please take note of how much memory, both regular and GPU, you have left - I am wondering if it is failing to write this because of a low memory issue?

[GutBomb]

Thank you so much! I'm back in business! I'll keep track of stuff next time I get a crash and I'll let you know.