Fixes to Common Problems (Deprecated, follow new link)

[kylerk]

All of our support and common solutions have moved to a new post.

https://steamcommunity.com/app/386940/discussions/0/2792745783001744303/





----------------- For posterity, we are leaving this content here --------------------


We will list common problems and solution here.

1. Game get's stuck on Start - Windows Systems Only

Description: the game starts, the splash screens load, and then you are simply stuck at the main menu.

This seems to be caused by missing Visual C++ Redistributables on Windows systems. Steam is setup to automatically install these packages, but in some cases this seems to fail.

Right-click on the steam game in your library-> Go to Properties -> Local Files Tab -> Browse Local Files -> Go to _CommonRedist -> Go to vcredist
Try to install all the vcredis_x64 or _x86.exe files that are in the 2010 or 2013 folders.

Try playing the game again.

In the case those version of the installers aren't working, you could try these download links.

Visual C++ Redistributable Packages for Visual Studio 2013 [www.microsoft.com]

Pick either the 64-bit or 32-bit version, depending on your system:
Visual C++ 2010 SP1 Redistributable Package (x64) 64-bit (Most Common) [www.microsoft.com]
or
Visual C++ 2010 SP1 Redistributable Package (x86) 32-bit[www.microsoft.com]

2. Game won't start on windows

-Right-click on the steam game in your library-> Go to Properties -> Local Files Tab -> Browse Local Files

-Right click on the UltimateChickenHorse.exe and go to properties.
-Go to the Compatibility tab:

-Set the game to run in Windows 7 compatibility mode.
-Try running the game again.

Or on the same tab
-Try checking the box "Override High DPI scaling behaviour"
-try running the game again

3. Fast Sounding Audio

This can be fixed by changing some windows audio settings.

-Search for "Sound" in the Start menu, open the sound control panel.
-Go to "Properties"
-Go to Advanced Tab
-Change the Dropdown to 48000hz instead of 192000hz

This should fix this sound bug. If not, let us know!

4. Controller doesn't work on Windows

Use http://www.x360ce.com/ to emulate a controller in the game. This should work with a huge number of controllers and allow you to customize controller inputs to fit your needs.

5. Linux: Game won't start + no audio

Please visit https://www.audiokinetic.com/library/2015.1_5418/?source=Unity&id=pg__howtobuilddeploylinux.html for instructions on how to install libSDL2. This is only applicable to Linux users.

Something is weird or buggy

This could be caused by a data corruption, by Verifying integrity of Game Cache you can make sure all the files that run the game are where they should be.

Follow these official instructions to verify integrity of Game Cache

6. Always get the message "Can't connect to Unity Relay Server"

This is likely caused by something interfering with your network connection. Please check this article for an idea of the wide number of things that could cause this issue.
https://support.steampowered.com/kb_article.php?ref=9828-SFLZ-9289

7. The game won't start, computer might not be powerful enough

You can force Ultimate Chicken Horse to start in Low quality mode using by:
1. Right Clicking on Ultimate Chicken Horse in your Steam Library.
2. Go to Properties
3. Click "Set Launch Options"
4. Write:

-screen-quality 2

into the Launch Options
5. Start the game!

8. If it was working before, but not working now. (Windows only, graphics setting related)

This seemed to happen most often when people tried to play the game connected to a different display, than tried to switch to a different display configuration.

This solution it involves deleting the Unity Game preferences from the Windows registry. These registry entries don't get changed when you reinstall the game, so deleting them and forcing them to be remade might help fix your problem. Especially if the game worked in the past, but doesn't work now.

Be extremely careful when doing registry edits. Make a backup before these changes to protected your self against mistakes: http://windows.microsoft.com/en-ca/windows/back-up-registry#1TC=windows-7

We're going to try to delete the player preferences installed to your registry by our game, then restart the game. So:

1. Press the Windows key
2. Type "regedit" and Registry Editor should pop up... click on that. It might ask for administrator permission.
3. On the left side, open the "HKEY_CURRENT_USER" folder, then "SOFTWARE", then "Clever Endeavour Games" as shown in this image http://imgur.com/9JCxbBK
4. Right click on "Ultimate Chicken Horse" and press delete. It'll ask if you want to delete all keys, press yes.
5. Next time you start the game this folder will rebuild itself, and it might fix the problem you are having.

9. Game Crashing after updating to Windows 10 Creator update

1. Right click Ultimate Chicken Horse in your Steam library and select Properties
2. Under General, click Set Launch Options
3. In the box, write: -force-d3d11
4. Click OK and Close
5. Run the game

10.Game doesn't let you Play Online on windows

1.Open Internet Explorer by clicking the Start button. In the search box, type Internet Explorer, and then, in the list of results, click Internet Explorer.
2. Click the Tools button, and then click Internet Options.
3. Click the Security tab.
4. Reset all zones to default level.
5. Click on Apply.
6. Click Ok.
7. Restart computer

11. Game won't start on Linux

Adding the following line to the launch options might help:

LD_PRELOAD=~/.local/share/Steam/ubuntu12_32/steam-runtime/amd64/usr/lib/x86_64-linux-gnu/libSDL2-2.0.so.0 %command%

12. G-sync causes low FPS

Adding "-window-mode exclusive" to the launch options.

To do this:
- Right-click the game in Steam
- Choose "Properties"
- Click the "Set Launch Options..." button
- Type or paste "-window-mode exclusive" (without the quotes) into the box.

13. Game crashes as soon as you launch it

Every time you try to launch Ultimate Chicken Horse, the game crashes and generates an error log and crash file. This solution applies to you if you have installed the Citrix Workspace app.

Citrix causes games made in our version of the Unity engine to crash because it installs the Citrix Indirect Display Adapter. To fix this issue and keep using Citrix, follow these steps:

- First, uninstall Citrix Workspace
- Open the Command Prompt
- Use the following command: CitrixWorkspaceApp.exe ADDLOCAL=ReceiverInside,ICA_Client,AM,SELFSERVICE,DesktopViewer,Flash,Vd3d,WebHelper,BrowserEngine

This will re-install Citrix Workspace without the Workspace Hub, which has the driver causing the crashes.


Let us know if these fixes work.

If none of those fixes work. Please email [e-mail] with your output log files attached. Instructions for getting that file are available at www.ultimatechickenhorse.com/outputlog .

[Torento#0001]

@kylerk my friends game dose'nt exist and when I try to connect it says P2P 0: and he gets kick from other games in a few second within joining.

[DTenn]

What about the bug were someone is AFK and they dont take an Item in party mode and it makes a horrible noise for about 4 to 5 seconds. Or longer sometimes and wont stop until that person leaves.

[ploxi]

Bug Report

There is a Bug with Level Saving

My game language is German. If i save my map and load it up again many placed tiles are on diffrent positions. Some of them are completly out of the map area.

If i change the language to english my maps are all correctly saved.

[kylerk]

Originally posted by BoneAsh:

Bug Report

There is a Bug with Level Saving

My game language is German. If i save my map and load it up again many placed tiles are on diffrent positions. Some of them are completly out of the map area.

If i change the language to english my maps are all correctly saved.

What version of the game are you running 1.3.01?

[ploxi]

Originally posted by kylerk:

What version of the game are you running 1.3.01?

yes im running 1.3.01

[kylerk]

Originally posted by BoneAsh:

Originally posted by kylerk:

What version of the game are you running 1.3.01?

yes im running 1.3.01

Can you tell us a UCH code example saved in german that doesn't work right? Just share it here.

[Kaspbrak]

I'm having the same problem as <[( |)3$3|ZT )]> Usercore. When I launch the game it goes to a black screen, and gives me a warning the the game is not responding. I have tried changing to compatibility mode. Should I send an email to you with my computer specs?

[ploxi]

Originally posted by kylerk:

Originally posted by BoneAsh:

yes im running 1.3.01

Can you tell us a UCH code example saved in german that doesn't work right? Just share it here.

first one (broken)

BXZE-VX5F


second one saved in German language (broken)

JWAU-Z110

Second one saved English language (correctly)

3UV3-DR6S

[Logan]

i can click anything outside a game but the second i go into a lobby, i cant click any obstacles. whats the solution?

[nekojita]

Bug report.
Local levels loading problem. Set the levels and change their name, the levels are never loaded next time.
http://steamcommunity.com/sharedfiles/filedetails/?id=799747365
http://steamcommunity.com/sharedfiles/filedetails/?id=799748447
We should return its file name out of the game. (the file is here. C:\Users\yourusername\AppData\LocalLow\Clever Endeavour Games\Ultimate Chicken Horse\snapshots) Just reported for people faced same problem.

[The Benomenon]

Originally posted by nekojita:

Bug report.
Local levels loading problem. Set the levels and change their name, the levels are never loaded next time.
http://steamcommunity.com/sharedfiles/filedetails/?id=799747365
http://steamcommunity.com/sharedfiles/filedetails/?id=799748447
We should return its file name out of the game. (the file is here. C:\Users\yourusername\AppData\LocalLow\Clever Endeavour Games\Ultimate Chicken Horse\snapshots) Just reported for people faced same problem.

Thanks for the report - we found the problem, and it should be fixed in the next patch. Sorry for the inconvenience!

This will usually happen if you rename or delete a local save that is loaded inside a level slot. It can cause an issue where the file cannot be found anymore the next time you open the treehouse.

To fix the problem, go into the underground computer and press "Clear All."

If you cannot see "Clear All," enter a level code into the box in the first page, press Enter, and click any of the "Load" buttons. You will be able to press "Clear All" afterwards.

[Seb-Omb 💣]

damn is this game buggy -.- first i cannot play some levels like waterfall. Picture of the map just freez. Now i cannot connect to steam for playing online. What is this

[Attikitty]

My game is so small I can't play and I can't make it bigger. Please someone help!!!

[The Benomenon]

Originally posted by Attikitty:

My game is so small I can't play and I can't make it bigger. Please someone help!!!

Please contact us at [e-mail], we can give you instructions on resetting the resolution.

[Hazrabbit]

All my data was wiped and I unlocked all levels and outfists just a few days ago, see my steam achievments as proof, Any solutions? :(