App does not start

[opethmaniac]

The list of features sounds awesome and so i was more than pleased to buy it. Unfortunately the app does not start. The splash screen pops up for a second or so. No error message or crash log (so far i could oversee).
Sorry, but i asked Steam to refund this purchase (which was done within 2 hours).

When this technical issue will be fixed, i surely will buy again.

(OS: W8.1 Pro 64Bit)

[brainiac74]

I have the exact same problem... splash screen for the briefest moment and then nothing.

Perhaps this is specific to an issue with my computer, but it's also worth noting that is the only item in my steam library (300+ games/apps) and many more non-steam programs that doesn't run on my computer.

[Raidor [dph]]

@brainiac74: please eMail us your DXDiag.txt to [e-mail] - we really want to find out, where this problem comes from. We think that there is a conflict with versions of distributables like .Net3.5/4.0 - but we have no PC configuration on which this problem appears.

[opethmaniac]

One thing to mention from my side: My steam library for applications is on drive "E:" "(E:\Program Files\Steam\...", and not on the standard windows drive "C:". Maybe this helps to find the error.

[convict911]

just bought it doesn't work as at 21.24 30th 07

[sbnm4shadow136]

this worked for me

thanks Genkisan has Audials Moviebox 12 Jul 28 @ 4:49pm

Same problem. Does not start but I found a temporary fix.
Opening Splash logo appears for a brief second and then nothing.
Seems the problem is only with the Installer for the Steam version. Maybe the problem is also within the registry but I haven't looked into that yet.

But for now this is a temporary fix:
Open the Audials Moviebox 12 installation folder by right clicking Audials Moviebox 12 in your Steam client library, then click on Properties, then click on the Local Files tab and then click on Browse Local Files... When you are in the installation folder, search for and open a file called AudialsWebInstaller.exe
You will be instructed for a new setup. Choose the Advanced Installation and continue. A download will begin for the newest version of Audials One. When it's done downloading choose the Standard installation and browse to install the program into your Audials Moviebox 12 folder located in your Steam folder.

After the installation is finished, open Audials Moviebox 12 and register your product and enter your Serial key to activate the Audials Moviebox 12 license.

You can now open Audials Moviebox 12 through Steam without any further problems.

Enjoy. :)

- Genkisan

[Space Dragon]

Bought 8/8/15 and get the same prob, just splash screen. Trying above fix.

[Raidor [dph]]

Please delete all local files and install new. WIth yesterdays Update it should work.

[ntunxun]

Opprinnelig skrevet av Raidor dph:

Please delete all local files and install new. WIth yesterdays Update it should work.

Well, i've only just downloaded it today, so should be fixed version. Sadly it's not starting up.
It seems like a lot of people are having this issue.
Don't tell people that it's fixed, when it clearly isn't working.
Buying something of Steam that doesn't start up? I would have a very hard time recommending this software until i have at least tried it.

[opethmaniac]

It's still not working here... (Windows 10 Pro 64 Bit now).

[Raidor [dph]]

We implemented all fixes from the dev team and on all systems we tried it - it works. But of course we will again look into it. Please send your dxdiag.txt to [e-mail] if you have any problem.

[Norwegiandorf]

Bought the software today. Downloaded trough steam. As long as you have pushed the newest version to Steam there is no way i installed an old version.
The result is the same as countless other people are saying.
Short popup of the logo (maybe visible for 0,1sec or something), then nothing at all.

I'm running Win7 64bit. My Steam game directory is on D:\ (not the default c:\).

Oh well, guess Steam will have to refund another copy of this crappy software.

[76561198211030515]

Did the game attempt to run in Administrator mode? This is supposed to happen automatically. If it didn't, you might try to go to your local Steam Files and run Audials.exe with Admin rights.

[FlappyJaw]

Opprinnelig skrevet av ThisIsPatrick:

Bought the software today. Downloaded trough steam. As long as you have pushed the newest version to Steam there is no way i installed an old version.
The result is the same as countless other people are saying.
Short popup of the logo (maybe visible for 0,1sec or something), then nothing at all.

I'm running Win7 64bit. My Steam game directory is on D:\ (not the default c:\).

Oh well, guess Steam will have to refund another copy of this crappy software.

You need to run manually AudialsWebInstaller.exe (location: Program files\Steam\SteamApps\common\Audials Moviebox 12) and wait till application downloading and installing.Should work after that.