Missing parts in Storage???

[Impaler]

I came back after a while and see some parts from my storage are missing!
Cant drive my build anymore! WTF!!!

[Antar]

Maybe you got hacked? Check trade history.

[Impaler]

Looks like Hacked :(
I hope the support will restore my stuff. If not, im done with this game.

[Green1]

Sure you didn`t miss all the cab changes and are just now noticing it? Can`t sell parts that are on a car.

[Impaler]

I lost all faction crafted and purchased parts like Weapons, tires, engine, paint. All the gold is gone for a Pumpkin.

[Radiun]

Originally posted by Impaler:

I came back after a while and see some parts from my storage are missing!
Cant drive my build anymore! WTF!!!

As you have seen from others, check your market history and take screenshots of it and submit a ticket here: https://support.gaijin.net/hc/en-us/requests/new

Please keep in mind, You will have 2 teams working this case.
First phase is the Support team that answers tickets.
They will guide you in the steps you need to take.

Once you have done the things requested from the Support staff, It will then be forwarded to the Tech team which will restore your items.

So this doesn't come as a shock, The items restored will become Not for trade. Mainly to keep items from being duplicated on the market.

Also one small factor to keep in mind, The teams are off on the weekends and they are based in Moscow. So please be patient as they assist you.

Hope this helps.
Sorry your return had to start off uphill.

[Impaler]

Thank you, i requested a support ticket. Waiting now...

[Impaler]

I got compansation for the missing parts now, great company!

[Antar]

Originally posted by Impaler:

I got compansation for the missing parts now, great company!

Ok thanks for the info, good to know. Now just change your password :-)

[Radiun]

Originally posted by Antar:

Originally posted by Impaler:

I got compansation for the missing parts now, great company!

Ok thanks for the info, good to know. Now just change your password :-)

That is one of the first things that is requested by the support staff as well as turning 2step on.

Originally posted by Impaler:

I got compansation for the missing parts now, great company!

Glad to hear everything been settled!

[VidarUlfGunnar]

I just returned after my laptops mobo fried an i have my laptops hdd hooked up to my pc. I have both my accounts 2 step verification both still working order just had change my password cause i forgot em. I just did a support ticket cause when i logged into game i had none my builds or purchased items. so am hoping to get resolved asap. I have one account for pc an other on is for
ps4.

[bloodwolwo]

I have no items too im sure i have 3 wasp now have 0 and have 2 boomsticks now got 1 gonna grind some money to buy it all back

[SomeActualCheese]

i just logged in yesterday after i stopped playing in 2017 to find that my 100$ of items i sunk into this game had been sold across 2018-2019 so imma just give up

[play4free123455]

Some pretty corrupt crap happening ,It all sounds in the company, That's just down right BAD corporate control!

[Dracco]

Yeah, it looks as though I have been hacked too. They sold all of my best parts off cheap. I don't really see a way to prove it or to get those parts back. Pretty frustrating. I can't even build any of my saved vehicles since I am missing all of the major components.

[abysss24]

Same thing I'm noticing after coming back from a few years pause...I was buliding leviathans with legendary weapons and equipment, and now I can build just basic stuff, barely having 4 weak ballistic weapons in my storage, All the melee weapons gone, all my in-game money gone... everything valuable is gone I guess. I wrote to the support as well.

Edit: actually I found a e-mail from Gaijin from last october warning me about a sign in into my account, someone from China signed in through my account, that's crazy... I'm from Europe.