All purchased items are gone after hiatus

[JayBo]

I bought the game in december of 2016, which is after the changeover I believe. I also bought a pack or 2, and I have none of those items anymore.

Where did all my stuff go? is there a step I skipped?

thanks for your help

[☭RussKing☭]

same issue here

[V3rgi1]

My guess would be you logged in with steam at first -> Steam Crossout Account created

now with last patch the steam login didnt work for a time, so a lot of people created a gajin account -> EMPTY Gajin Account since not linked with steam.
Theres a sticky post on this forum explaining the Account linking. however after you already got both you have to contact support since they have to delete the empty account first.
gl

[☭RussKing☭]

both profiles where linked

[V3rgi1]

Początkowo opublikowane przez RussKing:

both profiles where linked

both?
So got game through steam, created account, went ingame options and added email there to create the properly linked gajin account? Or any other way?

[Merlin]

For help with Linking your account, and if you perhaps made a mistake read the Support here
https://support.gaijin.net/hc/en-us/articles/115005153149-Steam-account-linking-error

If above does not work for you file a support ticket , supply ALL the relavant data from accounts to get it resolved.

And if u played just before the last wipe your account should have the original things. if you purchased any, if u played in CBT and made items well there was a wipe and fresh start for open.