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https://support.gaijin.net/hc/en-us/articles/207083039-How-to-unlink-your-account-from-Steam
"Hello!
Thank you for contacting Gaijin Customer Support.
Unfortunately, Crossout accounts cannot be unlinked from Steam. The only way to start from the beginning would be to use another Gaijin account (either via installing non-Steam version, or by using launcher.exe in your game's folder).
Best regards,
Gaijin Entertainment Support Team"
https://support.gaijin.net/hc/en-us/categories/200612042-CROSSOUT
If they can't reset. Reopen an crossout account on steam after they deleted the crossout account.