Problems starting the game! Can anyone help me?

[MORGAN_TNT]

The problem I have is...
I start the game and the tree loads and then a light blue game screen appears and nothing happens.
I've done everything!
Is this happening to anyone else?
Can anyone help me?

[SLG-Dennis]

That is an issue with a camera / camera driver / camera software: https://steamcommunity.com/app/382310/discussions/4/4701287772393189498/

[MORGAN_TNT]

After doing everything it still doesn't work

Originally posted by SLG-Dennis:

That is an issue with a camera / camera driver / camera software: https://steamcommunity.com/app/382310/discussions/4/4701287772393189498/

[SLG-Dennis]

In that case we recommend a reinstall of the underlying system - there is still something remaining on the PC that wasn't found.

[Dredgen Yor]

mine goes to the blue screen and just sits there i sat there for 2 hours waiting for it to load then i clicked on my mouse nd it immediatly stopped responding and crashed. like wtf. i just redownloaded it after 4 years and before it was playing perfectly fine and now it is completely unplayable.

[Dredgen Yor]

im not going to fully reset my pc just to play this game. just for it to do the same thing again because of some stupid camera setting. i dont see a point in needing to completely wipe my pc of all my camera settings just to play this game.

[SLG-Dennis]

The cause is incompatible and most often extremely outdated camera related software. If you can't figure out where it's hiding resetting the PC is just the easiest option, but it's not necessary as long as the cause is removed. Unfortunately we can't tell you the cause, only you have access to your device and know what related software has been installed and is there.

[Razledizzle]

I'm having this same trouble now. any fix?
the furthest I've gotten is seeing the character show up but nothing else.

[SLG-Dennis]

If you were able to actually see the character, you are likely not having the same issue and a more detailed description of your issue would be necessary.

[wirewitch]

Same problem, once I unplugged my camera, I was able to see the character screen and options to enable or disable the expressions. I can't get beyond this step.

Why, oh why is this option NOT in the game options and instead part of the game load up? You've OBVIOUSLY got some issues with this feature and its preventing me from playing. I've got a couple hundred hours logged already and could play just fine before the last major update, but since then everytime I check back to see if I can jump back in. Problems. First it was gamebreaking lag. Now I can't even get it open. Thanks a lot.

[SLG-Dennis]

Please specify what "can't get beyond that step" means exactly.

Also make sure that you have removed the camera and all of its drivers before starting Eco, if it was leading to the blue screen and on removing you got further, it is the reason for the issue. You can also check if there is newer drivers available that do not cause issues.

[wirewitch]

Originally posted by SLG-Dennis:

Please specify what "can't get beyond that step" means exactly.

Also make sure that you have removed the camera and all of its drivers before starting Eco, if it was leading to the blue screen and on removing you got further, it is the reason for the issue. You can also check if there is newer drivers available that do not cause issues.

That I can't get beyond the game asking me to map the expressions. It hangs there and if I attempt to click anywhere in the screen, it stops responding.

I have to say, the solution is irking me. I use the camera for other projects and situations. I don't want to have to remove something I use daily, just to play Eco. I suggest you and the team have a sit down and think about whether this...feature should even part of the initial game load up while there are clear issues with it.

Thanks for responding.

[SLG-Dennis]

That indeed sounds camera related, we can check it further with the logs at [e-mail].

I understand your frustration, but this is a very rare issue that only happens with specific older cameras and incompatible drivers. We already have plans to change the flow for the avatar creation and the camera, but those cannot be implemented in the nearest future.