Hi im looking for advice on why i cant see staff and i have no customers

[Nightfever365]

Hi im fairly new to this game, However i have a few problems im hoping someone can help with.
1. Cant see staff
2.have no customers or if i have i cant see them either
3.How do i get customers to stay and not just visit.
4.How are guest rooms rated when i cant see
Theres probly more then this that i dont know so any hints trip and advise is welcomed.

Thanks

[Fredzi1225]

Can't see staff/no customers = is your hotel closed or open? If it's closed that might be why you can't see any staff or customers. To see your staff and customers there's 2 buttons of faces (1 wearing a yellow cap, the other wearing a maids cap) on the bottom left of the ingame panel. The yellow cap is your current customers within your hotel and the maid wearing face is for your staff.

To get customers to stay you can do a few things. 1, most obvious but you never know, is have guest rooms for them to stay in. 2, advertise the hotel rooms (F1 > Hotel Details > Advertising (looks like a TV)) 3, create packages that include your rooms (F1 > Hotel Details > Hotel Packages (last icon on that panel)) 4, deal with any complaints you may have about your hotel from customers, this will also increase the satisfaction rating.

Guest rooms are rated on what's inside them & the quality, also the size of the room. So if you are trying to charge a high rate for a room the customer expects better quality of items within that room. To see the guest room rating you can simply double click on the room and if you click on the "i" button it'll tell you the satisfaction for that type of room, occupancy, grade of the room & the size of the room.

Here's a link for the manual for the game
http://cdn.akamai.steamstatic.com/steam/apps/38230/manuals/HG2_Manual_EN.pdf?t=1427958609

Welcome to the game & enjoy! :D

[Nightfever365]

Thanks after looking online for the thousand time it was because the hotel was closed and i missed the button. Haha felt such a twit but thanks for your reply, still getting to know the game. thanks for the link.