Can not run Virtual Desktop with HTC Vive

[aremoe]

According to the ad for Virtual Desktop, this application should run with HTC Vive. I have just purchased it and installed, but when I run it, it first shows a message saying that my headset is not supported. By ignoring this message, I can start the application and get the settings menues, but when trying to open a video file, the application closes down with a message saying that an error has occurred (not telling what went wrong). The strange thing is that when I first installed Virtual Desktop, I could run the application and watch 3D SBS videos from a pc folder - but videos were displayed with embeded 3D grid lines (?). After restarting the pc, I could not play any videos at all, getting the error message. I have uninstalled both Virtual Desktop and Steam VR, rebooted the pc and reinstalled them, but the problem persists. Please help! It is unfair to pay for an application that does not work, and I don´t know about any other 3D SBS video players that I could use - I don´t need one with any fancy movie theater screens. I just want a plain, easy to use, 3D SBS player that displays videos in full screen in my headset. Thanks for any help!

[r0setta_st0ned]

Postat inițial de ggodin:

Still no answer from Valve, one thing you can try in the mean time is to switch to the beta branch of StreamVR and see if this solves the

There are a few ways to launch the program

1. From the desktop steam library, it will give you the option to use the headset in steam vr or out of steam vr (different wording though). If you launch the app this way with either option. App will crash and give you the error.

2. Start up steam vr put on headset and launch application. It will not give you an error and will not crash.

I didnt have time to post this earlier and your message reminded me. Love the app!! Happy to help! If you follow this all should be good. Have a great night and happy gaming. If you have any questions feel free yo contact me.

[Defender of the Damned]

Postat inițial de Rosetta_Stoned:

Hello, I seem to have fixed all the problems I was having with my vr headset. I rolled back my drivers for my GPU. I guess the latest Nvidia drivers don't do vr any favors

I'm guessing I have the same problem. Yesterday, Virtual Desktop worked perfectly. Installed the new Nvidia driver, and while it works fine in every other app, in Virtual Desktop I get 1 FPS for about 2-3 minutes, and then the app crashes. Will try rolling back.

[ggodin]

If you are getting an error message saying "Virtual Desktop does not support your currently active headset", launching the app directly from the executable in your Steam folder (by default this is C:\Program Files (x86)\Steam\steamapps\common\Virtual Desktop) is the current workaround until Valve fixes their bug.

[Defender of the Damned]

Fixed, and some new info...

I'm on the Vive, and I'm running an EVGA GTX 1080 FTW, so GPU power certainly isn't an issue, but I was getting 1-2 fps in Virtual Desktop. My CPU is an i7, and CPU utilization hovers around .2-.4% (insane optimization, btw, great job).

Like I said, everything was perfect last week on the older driver, but after updating to the newest Nvidia driver, 1-2 FPS. I had been using the Force OpenVR setting and MSAA x8, because it worked well before, so I didn't change that... until now. Just for kicks, I tried lowering MSAA to x4 - suddenly 45 FPS. I turned it off - 90 FPS. Works perfect now. I've also turned off the Force OpenVR setting, but it doesn't seem to make a difference in performance now that MSAA is off.

The new Nvidia driver may have some issues with OpenVR and/or MSAA. If anyone else is having the same problem, try lowering MSAA or disabling it.

[aremoe]

@ggodin: Hi, I can confirm your last message. I decided to repurchase VD and try it again. When running it for the first time after installation, I still got the msg saying that the headset is not supported, but it works. After closing down the application and Steam, and restarting VD (via Steam), it doesn´t work anymore. I have bypassed Steam, restarting VD directly, and it works now.

[r0setta_st0ned]

Postat inițial de aremoe:

@ggodin: Hi, I can confirm your last message. I decided to repurchase VD and try it again. When running it for the first time after installation, I still got the msg daying that the headset is not supported, but it works. After closing down the application and Steam, and restarting VD (via Steam), it doesn´t work anymore. I have bypassed Steam, restarting VD directly, and it works now.

I found that launching in steam vr with the headset on keeps it from crashing.

[[OH] Solo]

Same problem. Tried to launch from executable and another error

[ggodin]

Can you please send a system report from the SteamVR tool so I can forward it to Valve. Use the support email on the store page.

[ShadowRooster]

Just want to add my experience: I encounter the same as Rosetta_Stoned. I primarily launch Virtual Desktop from the start menu and not through Steam. I get the "VR headset is not supported" but I'm still able to use VD.

[bartus246810]

I have the exact same problem, I tried switching GPUs between 970 and 1080 and same problem persists. I also reversed to older drivers but didn't help. The Virtual Desktop somehow degraded after last update.

[r0setta_st0ned]

Postat inițial de bartus246810:

I have the exact same problem, I tried switching GPUs between 970 and 1080 and same problem persists. I also reversed to older drivers but didn't help. The Virtual Desktop somehow degraded after last update.

make sure you are launching the virtual desktop app from inside steam ve with the headset on.

[bartus246810]

Postat inițial de Rosetta_Stoned:

Postat inițial de bartus246810:

I have the exact same problem, I tried switching GPUs between 970 and 1080 and same problem persists. I also reversed to older drivers but didn't help. The Virtual Desktop somehow degraded after last update.

make sure you are launching the virtual desktop app from inside steam ve with the headset on.

I did, and I found out the fps drops are due to the MSAA antialiasing as mentioned before, I turned it offf and the problem has been solved :)

[Alien Identity]

Postat inițial de ggodin:

Can you please send a system report from the SteamVR tool so I can forward it to Valve. Use the support email on the store page.

How can I send you this SteamVR report, like how do I get such a report, please give me instructions and I will send you a report.

I7-5820K @ 3.3GHz
32 GB RAM 2400 MHz
GTX 970 FTW+ Driver: 368.81
2 x SSD
Windows 10, fresh install last month

No other program is having problems, just Virtual Desktop. Vive and all VR games are working well, no problems at all.

Virtual Desktop installed ok, when first started it worked. Less than an hour later I tried to start a non VR game in Virtual Desktop and then Virtual Desktop crashed. Since then Virtual Desktop will not launch, crashes every time. Uninstalled, reinstalled a number of times, no change. When I try to launch Virtual Desktop I get the "Headset not supported" message, then I get a menu box with three options, all different VR Modes, like "Steam VR Mode" and two other VR Modes. No matter what I select the Virtual Desktop crashes. I do not believe that my Anti-Virus program or any other software is the problem, because Virtual Desktop worked for 39 minutes when first installed, then crashed on second start-up. No updates or drivers or any other changes were made to my system between start one and start two.

[aremoe]

To Alien Identity: I used to have the same problem before. My problem was solved by doing the following:

1- Make sure that neither Steam nor Steam VR is running in the background. Check it in the Hidden Icons in your taskbar. If they are running, close them (I also make sure that Vive is not running in the background).

2- Start Virtual Desktop from its executable file installed in your pc. By default: C:\Program Files (x86)\Steam\steamapps\common\Virtual Desktop\Virtual Desktop.exe

This should work. If not, try to flush the Steam configuration by opening your web browser and typing in the following in its address field:

steam://flushconfig/

Then, press Enter, close the browser, and try to restart Virtual Desktop as in point 2.

I hope this helps.

[Alien Identity]

Postat inițial de aremoe:

To Alien Identity: I used to have the same problem before. My problem was solved by doing the following:

1- Make sure that neither Steam nor Steam VR is running in the background. Check it in the Hidden Icons in your taskbar. If they are running, close them (I also make sure that Vive is not running in the background).

2- Start Virtual Desktop from its executable file installed in your pc. By default: C:\Program Files (x86)\Steam\steamapps\common\Virtual Desktop\Virtual Desktop.exe

This should work. If not, try to flush the Steam configuration by opening your web browser and typing in the following in its address field:

steam://flushconfig/

Then, press Enter, close the browser, and try to restart Virtual Desktop as in point 2.

I hope this helps.

Thanks aremoe, that worked.

After the first start ( as described by aremoe ) Virtual desktop reports that it is performing first time startup, like every time it is started.

And if I shut-down Steam ( and have the Vive disconnected ) I can sometimes start Virtual Desktop, sometimes it tries to start, I can see it in Task Manager, but it doesn't actually launche.

Sometimes it will launch from the exe file in the Steam\Steamapps\Common\Virtual Desktop, if started as ADMINISTRATOR, sometimes it will start without selecting administrator and other times I can launch it by clickimg on the desktop icon..... so it is looking to be glitchy.

I will report back and inform you if it actually works when I try to run a non-VR game. I don't know if it failed yesterday because of the non-VR game that I tried to launch, or because it was not the first time start and Windows is saying it is the first start and trying to install some files that were already started.

If Virtual Desktop keeps behaving in such an unstable manner I will refund it, looks like the developer has slowed down with giving support and looking into problems.





And to ggodin, I know that this software is not in my library, I have bought it, I am a genuine customer. My Nephew and I live in the same house, and we have one Vive (can't afford one each) and the Vive is installed on my Nephews computer. If you look in my library you will see a number of VR games with ZERO HOURS PLAYED, because I have been playing on my Nephews computer and his Steam account. Virtual Desktop was bought by me and gifted to my Nephew, and if it fails to function in the propper manner I will refund it. Please don't ignore me just because you don't see Virtual Desktop in my library!