You were kicked from the server due to the inability to verify the authenticity of your account using Easy Anti-Cheat (error code 4)

[Ryan Gosling]

Alright, guys. I am currently on a 6 hours ban because of this error and it is frustrating. I have been unable to play a single game ever since Lara Croft dropped. My game starts normally, I load into a match but when the match is 80-90% done, everything freezes for a second and I get this error. I have tried every solution out there in the universe, even talked to the technical support, emailed them my game files and EAC logs. They couldn't find anything that was causing the issue. I did state to them that it started happening as soon as Lara Croft got released. Before that, I used to play 4-5 hours a day without any crashes or anything. I have been unable to complete a single match properly ever since the new update. Today, I even did the Windows Memory Diagnostic test, reinstalled DBD, logged out of Steam and logged back in, and even restarted my laptop. But this issue still persists hence a 6 hours ban. I've got 1250 auric cells stuck in there since I planned on buying the new rift, glad I didn't yet. Keep in mind, I don't have RGB enabled or any software that might interfere with the game.

Is anyone here facing the same problem or a bit similar to it? The technical support gave up. Would really appreciate insight and help. Thanks guys!

[Drivol]

Here is my fix guide:

Rizz Fix

Wipe the computer clean and blow the dust off it.
Plug in your computer
Turn on your computer
Make sure that your graphics card drivers are updated
Make sure that your windows drivers are updated
Run a virus check on your computer
Disable multiple overlays on your computer (i.e steam overlay, graphics card overlay, etc.)
Get rid of active screen savers in the background
Uninstall strange bloatware in the background.
Type Disk Cleanup -- run it.
Type Defragment and Optimize Drive -- run it.
Make sure you have enough room on your computer for storage. Reduce the amount of games loaded.

Easy Fix

Go to your Steam Library.
Right-click on Dead by Daylight.
Click "Properties".
Click on the tab "Local Files".
Click "Verify integrity of game files...".

Medium Fix

Go to your Steam Library.
Right-click on Dead by Daylight.
Click "Properties".
Click on the tab "Local Files".
Click "Browse"
Search for the Easy Anti-Cheat folder.
Run the Easy Anti-Cheat setup within that folder.
Select DBD and click “Repair”

Hard Fix:

Open CMD as an administrator. (Type CMD in the search part of windows)

Run each one of these separately and let them all complete.

DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
SFC /scannow

$$$ Fix:

$ Could be failing RAM hardware -- it does go bad time to time, especially if you have a Gaming Laptop that runs hot and hasn't been cleaned in a while. Invest in a can of compressed air for the future. You will see signs of failing RAM if you get error codes when you shut down windows.

$$ Thermal paste degrades over time in laptops and will cause issues -- if you don't like touching your rig while playing a game and can cook an egg on it, its most likely the culprit. Fans start to go bad in desktop versions as well.

$$$ You are running on a potato -- anything around 10 years old is going to have problems.

[Ryan Gosling]

Originally posted by Drivol:

Here is my fix guide:

Rizz Fix

Wipe the computer clean and blow the dust off it.
Plug in your computer
Turn on your computer
Make sure that your graphics card drivers are updated
Make sure that your windows drivers are updated
Run a virus check on your computer
Disable multiple overlays on your computer (i.e steam overlay, graphics card overlay, etc.)
Get rid of active screen savers in the background
Uninstall strange bloatware in the background.
Type Disk Cleanup -- run it.
Type Defragment and Optimize Drive -- run it.
Make sure you have enough room on your computer for storage. Reduce the amount of games loaded.

Easy Fix

Go to your Steam Library.
Right-click on Dead by Daylight.
Click "Properties".
Click on the tab "Local Files".
Click "Verify integrity of game files...".

Medium Fix

Go to your Steam Library.
Right-click on Dead by Daylight.
Click "Properties".
Click on the tab "Local Files".
Click "Browse"
Search for the Easy Anti-Cheat folder.
Run the Easy Anti-Cheat setup within that folder.
Select DBD and click “Repair”

Hard Fix:

Open CMD as an administrator. (Type CMD in the search part of windows)

Run each one of these separately and let them all complete.

DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
SFC /scannow

$$$ Fix:

$ Could be failing RAM hardware -- it does go bad time to time, especially if you have a Gaming Laptop that runs hot and hasn't been cleaned in a while. Invest in a can of compressed air for the future. You will see signs of failing RAM if you get error codes when you shut down windows.

$$ Thermal paste degrades over time in laptops and will cause issues -- if you don't like touching your rig while playing a game and can cook an egg on it, its most likely the culprit. Fans start to go bad in desktop versions as well.

$$$ You are running on a potato -- anything around 10 years old is going to have problems.

I've tried all the other fixes you mentioned above. As for the RAM, I don't think it's faulty or anything since I'm not getting any errors and I even performed a Memory Diagnostic which took me 12 hours with no errors and I have an Asus Tuf A15 RTX 4050 which I bought two months ago. So there's no chance of the thermal paste degrading since I keep a constant of 80C while running heavy games and nothing more along with a cooling pad.

[Drivol]

Originally posted by Ryan Gosling:

Originally posted by Drivol:

Here is my fix guide:

Rizz Fix

Wipe the computer clean and blow the dust off it.
Plug in your computer
Turn on your computer
Make sure that your graphics card drivers are updated
Make sure that your windows drivers are updated
Run a virus check on your computer
Disable multiple overlays on your computer (i.e steam overlay, graphics card overlay, etc.)
Get rid of active screen savers in the background
Uninstall strange bloatware in the background.
Type Disk Cleanup -- run it.
Type Defragment and Optimize Drive -- run it.
Make sure you have enough room on your computer for storage. Reduce the amount of games loaded.

Easy Fix

Go to your Steam Library.
Right-click on Dead by Daylight.
Click "Properties".
Click on the tab "Local Files".
Click "Verify integrity of game files...".

Medium Fix

Go to your Steam Library.
Right-click on Dead by Daylight.
Click "Properties".
Click on the tab "Local Files".
Click "Browse"
Search for the Easy Anti-Cheat folder.
Run the Easy Anti-Cheat setup within that folder.
Select DBD and click “Repair”

Hard Fix:

Open CMD as an administrator. (Type CMD in the search part of windows)

Run each one of these separately and let them all complete.

DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
SFC /scannow

$$$ Fix:

$ Could be failing RAM hardware -- it does go bad time to time, especially if you have a Gaming Laptop that runs hot and hasn't been cleaned in a while. Invest in a can of compressed air for the future. You will see signs of failing RAM if you get error codes when you shut down windows.

$$ Thermal paste degrades over time in laptops and will cause issues -- if you don't like touching your rig while playing a game and can cook an egg on it, its most likely the culprit. Fans start to go bad in desktop versions as well.

$$$ You are running on a potato -- anything around 10 years old is going to have problems.

I've tried all the other fixes you mentioned above. As for the RAM, I don't think it's faulty or anything since I'm not getting any errors and I even performed a Memory Diagnostic which took me 12 hours with no errors and I have an Asus Tuf A15 RTX 4050 which I bought two months ago. So there's no chance of the thermal paste degrading since I keep a constant of 80C while running heavy games and nothing more along with a cooling pad.

NO! You do NOT follow all the directions! I told you to get rid of BLOATWARE!

*deep breath*

Asus uses LightningService.exe in the background which controls the lighting in games such as DBD. In essence, when you are near a fire in game, your keyboard flickers like flames. However, it also can generate gaming security violations and uses between 3-4% CPU power. Remember how DBD announced that they were having problems with players having seizures? They are changing how these graphics occur within a game setting. You think it was the Lara Croft update, but they also updated this Lighting Service in ASUS two weeks ago...

Come back and tell me I am wrong... you will not... I am right.

[Mors_Indecepta]

It's not a background lighting program that's crashing your system.

I had a similar error that persisted through basically building an entirely new PC, because I was so sure the RAM wasn't the problem (ran diagnostics and it always came back clean) that I just kept going down the list of what parts could be failing.
Obviously, there are no guarantees...I'm not there, I can't be certain that our issues are exactly the same. What I can suggest is that you try running a benchmark/stress-test on your system, and replace the RAM if that causes your system to fail.

Windows diagnostic programs aren't what they used to be...not that they were ever amazing.

[Ryan Gosling]

Originally posted by Drivol:

Originally posted by Ryan Gosling:

I've tried all the other fixes you mentioned above. As for the RAM, I don't think it's faulty or anything since I'm not getting any errors and I even performed a Memory Diagnostic which took me 12 hours with no errors and I have an Asus Tuf A15 RTX 4050 which I bought two months ago. So there's no chance of the thermal paste degrading since I keep a constant of 80C while running heavy games and nothing more along with a cooling pad.

NO! You do NOT follow all the directions! I told you to get rid of BLOATWARE!

*deep breath*

Asus uses LightningService.exe in the background which controls the lighting in games such as DBD. In essence, when you are near a fire in game, your keyboard flickers like flames. However, it also can generate gaming security violations and uses between 3-4% CPU power. Remember how DBD announced that they were having problems with players having seizures? They are changing how these graphics occur within a game setting. You think it was the Lara Croft update, but they also updated this Lighting Service in ASUS two weeks ago...

Come back and tell me I am wrong... you will not... I am right.

I don't have any bloatware, that's the first thing I do for a fresh install of Windows. Second, my friend has the same laptop and he told me about LightningService.exe so I already had it disabled. All I have in my laptop is Steam, Discord, some university word files, Microsoft Teams, Firefox, and DBD. That is all.

[Ryan Gosling]

Originally posted by Mors_Indecepta:

It's not a background lighting program that's crashing your system.

I had a similar error that persisted through basically building an entirely new PC, because I was so sure the RAM wasn't the problem (ran diagnostics and it always came back clean) that I just kept going down the list of what parts could be failing.
Obviously, there are no guarantees...I'm not there, I can't be certain that our issues are exactly the same. What I can suggest is that you try running a benchmark/stress-test on your system, and replace the RAM if that causes your system to fail.

Windows diagnostic programs aren't what they used to be...not that they were ever amazing.

Are you still having that problem? Or did building a new setup fix it? And yeah, I'll run a stress test and see what goes. Thanks!

[Mors_Indecepta]

Originally posted by Ryan Gosling:

Originally posted by Mors_Indecepta:

It's not a background lighting program that's crashing your system.

I had a similar error that persisted through basically building an entirely new PC, because I was so sure the RAM wasn't the problem (ran diagnostics and it always came back clean) that I just kept going down the list of what parts could be failing.
Obviously, there are no guarantees...I'm not there, I can't be certain that our issues are exactly the same. What I can suggest is that you try running a benchmark/stress-test on your system, and replace the RAM if that causes your system to fail.

Windows diagnostic programs aren't what they used to be...not that they were ever amazing.

Are you still having that problem? Or did building a new setup fix it? And yeah, I'll run a stress test and see what goes. Thanks!

I fixed it, sorry if that part was unclear. It was the RAM, and replacing it fixed the problem instantly, for me.

[Ryan Gosling]

Originally posted by Mors_Indecepta:

Originally posted by Ryan Gosling:

Are you still having that problem? Or did building a new setup fix it? And yeah, I'll run a stress test and see what goes. Thanks!

I fixed it, sorry if that part was unclear. It was the RAM, and replacing it fixed the problem instantly, for me.

That could be it since no other solution is working. I still have the Asus warranty so I'll get it checked out and replaced. Thanks a lot!