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I used it before for someone taking the match hostage using a clipping exploit. Never heard back from the team.
I faced cheaters yeaterday and reported them. I hope they'll be banned.
The last report of speed hacker with video proofs was ignored and the cheater doesn't have any bans.
There are also some reports that would be best to be reported with video evidence, which you can read here: https://forum.deadbydaylight.com/en/kb/articles/139-game-rules
However, reports are taken seriously. Please keep in mind there are many reports made daily, so you might not always see a result or in some cases, it might have not been a rule break.