Lost my Hound mask on Huntress..

[Norwegianbitch]

I woke up and was loading up to DbD, had a Huntress daily, so I was going in to killer and choosed Huntress. I watched her mask and saw it had switched to the usually bunny mask, and I know I always use the Hound mask since I like the mind gaming with that mask, never taked it off. Then I was restarting the game, and thinking about the David shirt, and Kates clothes, even the Billy, all of this was gone.. I sent a mail to Dead by Daylight support, like the other 30 times, cuz this is not the first time I lose progess, but the other wat all prestige and everything (something thats in the past, and got back.) From day 1 since DbD started with the "autosave", I told myself I do not trust this, and I see now why. Its 2 weeks since I heard from them and still got nothing off my things back. So I want to ask: why is it so hard to actually keep your players and give them the thing they earned?? wasted tons of time to get.. Cuz I start to be REALLY tired of this, and all the time you are using to actually give it back.