Game Freezes on AE Screen

[Charrelous]

All my specs are good for the game and I have plenty of storage. I have tried reinstalling, and verifying file integrity. This started today. I have also tried turning off my Firewall. Nothing works, and I can only close the frozen AE screen from the Steam App. Please, I beg for assistance, I would really like to play again.

[M00NHEAD]

Im getting the same, literally just downloaded again after some time away and had the urge to be a dinosaur for a day. But no lol

[Netstrac]

Hello, I've had the same problem since yesterday.
Here's what I've tried, listed in another thread:

Prozessor AMD Ryzen 5 4500 6-Core Processor, 3600 MHz, 6 Kern(e), 12 logische(r) Prozessor(en)
Betriebsystemname Microsoft Windows 11 Home
Systemtyp x64-basierter PC
Installierter physischer Speicher (RAM) 16,0 GB
NVIDIA Ge Force GTX 1650

The Isle Won't Start
Hello, I switched The Isle to Beta Evrima and was only able to play after the server restarted, which caused me to go offline.
Later, I restarted the game and only got a freeze screen.
*Pressed End Task
*Restarted PC
*Shut down PC completely
*Uninstalled game
*Reinstalled

The problem has now changed to the fact that the game is running even though it's not running.

I need help :) and hope someone has a solution for me.
Regards / Thank you very much
-----
I'm currently testing whether the normal Isle runs. According to Steam info, I should test that too...
Download is currently running.
-----
The game starts, and then I get the message:

Steam Subsystem Failure
The game failed to properly connect to setup the Steam Online Subsystem.
Please ensure Steam is running and try restarting your computer.

The computer has been restarted.
And I'm writing about Steam, so as far as I understand, it's working...
-----
So, next status update:
*Uninstalled Steam
*Reinstalled
*Reinstalled The Isle
*Switched to Beta Evrima

Conclusion: Same problem as at the beginning
supposedly the game is already running, which isn't possible!
-----
Today, on advice, I uninstalled the game again. But first, I turned off Steam Cloud sync.
Then I reinstalled it, but unfortunately, that didn't help either.

[Netstrac]

^ Try these steps it may help:

- Delete your Config folder to reset all settings (Do this every time after every major Update or Change of Version)

How to Delete the Config folder

1. If running The Isle, exit the game.
2. Open File Explorer.
3. Click the address bar at the top.
4. Type %localappdata% then press Enter.
5. Find "TheIsle" folder. Open it.
6. Open the "Saved" folder.
7. Delete the "Config" folder. Note: This will reset any of your custom settings to their defaults, may also improve performance
8. Start the game.

Settings will have to be adjusted again

Also Update the GPU Driver and Windows to the latest versions

thats help me ^^

[Netstrac]

It worked once.
I've now started the game as an administrator.
I received the following message:
Product ID: -1087702032 (32-bit)
Windows Version: 10.0 (Build 26100)
Error Code: 30005
Process Exit Code: 0h
UUID: 930a01a5-763d-1742-f9af-12a0391dfbc3
Process list:
afwserv.exe
aggregatorhost.exe
aisuite3.exe
applicationframehost.exe
armsvc.exe
asusfancontrolservice.exe
aswengsrv.exe
aswidsagent.exe
aswtoolssvc.exe
atkexcomsvc.exe
audiodg.exe
avastsvc.exe
avastui.exe
crossdeviceservice.exe
csrss.exe
ctfmon.exe
dashost.exe
dipawaymode.exe
dllhost.e xe
driverscloudagent.exe
dwm.exe
easyanticheat_eos.exe
explorer.exe
ezupdt.exe
firefox.exe
fontdrvhost.exe
gamebar.exe
gamebarftserver.exe
gamebarpresencewriter.exe
hpprintscandoctorservice.exe
lghub_agent.exe
lghub_system_tray.exe
lghub_updater.exe
logi_crashpad_handler.exe
lsass.exe
memory compression
microsoftstartfeedprovider.exe
ms-teams.exe
msedgewebview2.exe
nvcontainer.exe
nvdisplay.container.exe
nvidia overlay.exe
nvsphelper64.exe
onedrive.exe
phoneexperiencehost.exe
registry.registry
rtkauduservice64.exe
runtimebroker.exe
searchhost.exe
searchindexer.exe
securityhealthservice.exe
securityhealthsystray.exe
servicehost.exe
services.exe
shellhost.exe
sihost.exe
smartscreen.exe
smss.exe
spoolsv.exe
startmenuexperiencehost.exe
steam.exe
steamservice.exe
steamwebhelper.exe
svchost.exe
systemsettings.exe
taskhostw.exe
teamviewer_service.exe
theisle.exe
uihost.exe
unsecapp.exe
whatsapp.exe
widgetboard.exe
widgetservice.exe
wininit.exe
winlogon.exe
wmiprvse.exe
wsc_proxy.exe
wudfhost.exe

[Khanivore]

Originally posted by Charrelous:

All my specs are good for the game and I have plenty of storage. I have tried reinstalling, and verifying file integrity. This started today. I have also tried turning off my Firewall. Nothing works, and I can only close the frozen AE screen from the Steam App. Please, I beg for assistance, I would really like to play again.

Its an Anti Virus issue Im pretty sure

Put in an exclusion into your Anti Virus using the whole game folder "The Isle"

Find it here >

C:\Program Files (x86)\Steam\steamapps\common\The Isle

[Netstrac]

Thank you so much! I've opened and closed the game three times now and it worked :)
THANK YOU SO MUCH

[Khanivore]

^ You're welcome

[Charrelous]

Originally posted by Khanivore:

Originally posted by Charrelous:

All my specs are good for the game and I have plenty of storage. I have tried reinstalling, and verifying file integrity. This started today. I have also tried turning off my Firewall. Nothing works, and I can only close the frozen AE screen from the Steam App. Please, I beg for assistance, I would really like to play again.

Its an Anti Virus issue Im pretty sure

Put in an exclusion into your Anti Virus using the whole game folder "The Isle"

Find it here >

C:\Program Files (x86)\Steam\steamapps\common\The Isle

This fixed the issue, I cannot emphasize how much I appreciate you. Thank you <3

[Khanivore]

Originally posted by Charrelous:

Originally posted by Khanivore:

Its an Anti Virus issue Im pretty sure

Put in an exclusion into your Anti Virus using the whole game folder "The Isle"

Find it here >

C:\Program Files (x86)\Steam\steamapps\common\The Isle

This fixed the issue, I cannot emphasize how much I appreciate you. Thank you <3

You're welcome, happy to help :)

[weelf459]

I'm having this problem and don't fully understand most people's solutions. Can someone explain them in fuller detail?

[Fingers]

Originally posted by Khanivore:

Originally posted by Charrelous:

All my specs are good for the game and I have plenty of storage. I have tried reinstalling, and verifying file integrity. This started today. I have also tried turning off my Firewall. Nothing works, and I can only close the frozen AE screen from the Steam App. Please, I beg for assistance, I would really like to play again.

Its an Anti Virus issue Im pretty sure

Put in an exclusion into your Anti Virus using the whole game folder "The Isle"

Find it here >

C:\Program Files (x86)\Steam\steamapps\common\The Isle

Its this. I had the exact same problem and adding the exception fixed it.

[crystalphoenix1516]

I added the exclusion but my game keeps freezing on the unreal engine screen.

[Khanivore]

Originally posted by crystalphoenix1516:

I added the exclusion but my game keeps freezing on the unreal engine screen.

Put in an exclusion into your Anti Virus using the whole game folder "The Isle"

Find it here >

C:\Program Files (x86)\Steam\steamapps\common\The Isle