Common Fixes for Common Problems

[Punchpacket]

Finding your System Specs

Follow this: https://gyazo.com/8c1cac40ec65c922d4950386d9d19aba

Now that you know you system specs, do the meet the minimum system specs shown on the Store Page?

STOP! Have you Googled your problem?

Most problems can be easily solved by a simple google search: htttp:/google.com

Make sure your Graphics Card Drivers are up-to-date!

Use the "Finding your System Specs" section to figure out what graphics card you have.

If you've got a NVIDIA card go here: http://www.nvidia.co.uk/Download/index.aspx?lang=en-uk

For AMD go here: https://support.amd.com/en-us/download

You can also utilize the auto-detect function on the NVIDIA/AMD website to determine which specific type of NVIDIA/AMD card you have. During the installation process you'll most likely want to perform an express installation if you're unfamiliar with the process.

For NVIDIA users.. You may have a program installed on your computer called Geforce Experience, for users with Geforce Experience simply launch the program and from there you'll be able to update your drivers with a few simple left clicks.

Can't launch The Isle

Right click The Isle in your Steam library > left click properties > local files > browse local files > TheIsle > Binaries > Win64 > launch TheIsle-Win64-Test and you should be prompted with an error which you can compare to the solutions below, if the error does not match those listed below please create a thread.

See below:

- api-ms-win-crt-runtime is missing from your computer.
This error simply means that your Windows is lacking critical security updates and will be solved by downloading and installating any/all missing Windows updates.

- msvcp140.dll is missing from your computer.
Your system is missing the latest Microsoft C++ Redistributables. You can download them here: https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads Download & Install both the x86 and x64 versions. Afterwards restart your computer.

If your error is not listed here please open your own thread, provide as much information as you possibly can.

If none of the solutions above solve the issue, An uninstall / clean install can fix this issue. When you uninstall, delete the Isle folder in Steam Apps to make sure any remaining files are gone.

Controls not showing/can't use them

On your in-game menu simply open Options > Controls > left click "Reset" at the bottom of the screen and restart your game, everything should be restored to default. As shown in this gif: https://gyazo.com/76eb2e3dcac7f029fa01db2761ecc4d0

Alternatively you can also try the following:
Open File Explorer from the taskbar.
Select View > Options > Change folder and search options.
Select the View tab and, in Advanced settings, select Show hidden files, folders, and drives and OK.
Afterwards, at the bottom left of your taskbar there should be a white search bar. Type %APPDATA% in there and open your %APPDATA% folder.
At the top you'll see the filepath, click "Appdata" to go back to the actual Appdata folder, then to local > TheIsle > delete the "Saved" folder.

No servers found

- Add an exclusion to your anti-virus/firewall for The Isle.
Identify which anti-virus/firewall program you have (if any) and add an exclusion for The Isle. Anti-virus/firewall interference is generally the most common cause for this particular problem, exclusions often solving the issue entirely.

- Adjust your Steam In-Game server browser: Max pings / minutes.
At the top left of Steam you’ll see a little button labeled “Steam”, left click that and select settings > in-game > and adjust the dropdown menu at the bottom to around 1000. You may need to tinker around and find the magic number that works for you, afterwards simply hit ok and launch The Isle.

If you're unable to see servers since the latest patch, see here: https://steamcommunity.com/app/376210/discussions/17/1693788384130058543/

Steam SubSystem Error/Fatal Error

To fix this please reset your system’s Winsock connection settings by opening a Windows command prompt as administrator (go to Start -> All Programs -> Accessories, right-click on “Command Prompt” and choose “Run as administrator”) and entering “netsh winsock reset" (without the quotes). Reboot your computer and check if your problem is fixed now.

If you're a Windows 10 user simply type "CMD" into the search bar at the bottom left, right click "Command Prompt" and select "Run as administrator", then continue following the instructions above.

If solution above does not solve the issue, a uninstall / clean install may fix this issue. When you uninstall, delete the Isle folder in Steam Apps to make sure any remaining files are gone.

Content File Locked

An uninstall / clean install will fix this issue. When you uninstall, delete the Isle folder in Steam Apps to make sure any remaining files are gone.

AMD FX Freezes

Locate your Engine.ini file, which should be found in your
C:\Users\yourusername\AppData\Local\TheIsle\Saved\Config\WindowsNoEditor

Then copy this under all the path thing[/script/engine.audiosettings]
bDisableMasterEQ=True

it should look like this:
[Core.System]
Paths=../../../Engine/Content
Paths=%GAMEDIR%Content
Paths=../../../TheIsle/Plugins/ImpostorBaker/Content
Paths=../../../Engine/Plugins/Editor/BlueprintMaterialTextureNodes/Content
Paths=../../../Engine/Plugins/Editor/CryptoKeys/Content
Paths=../../../Engine/Plugins/Editor/MeshEditor/Content
Paths=../../../Engine/Plugins/Enterprise/DatasmithContent/Content
Paths=../../../Engine/Plugins/IKinema/Content
Paths=../../../Engine/Plugins/Media/MediaCompositing/Content[/script/engine.audiosettings]
bDisableMasterEQ=True

It should fix alt-tab freezing and general freezing for AMD FX users.




If your problem was solved, please add [SOLVED] or something similar to the title. I will use these to add to this list

If these do not work, feel free to make a new thread and state your problem and system specifications

[Melos]

Hi there. I have same problems that have YukiNeko and Pureblood Cat.

After last update I got a lot of performance problems:
Menu of dino choose is mega laggy and when I respawn I have freezs after every 2-3 seconds. Previously, I could play at cinematic sittings and had 60 fps, but now i even can't launch game sometimes, because non-stop errors even after reupload.

[Ikko]

Unable to join servers on dev. Will click on a server, click confirm, the game doesn't actually ever leave that screen, although I am able to tell it to refresh or go back.

[Punchpacket]

引用自 Ikko：

Unable to join servers on dev. Will click on a server, click confirm, the game doesn't actually ever leave that screen, although I am able to tell it to refresh or go back.

Make your own thread and list your system specifications.

[Mario0Bross]

I still having a problem with servers, because I dont find any and I did everything for fix it up and it stills not working.

[OpossumPariah]

How do I change the respawn time when hosting a server? The game.ini file no longer seems to work.

[TSU | †Mr.Nevskiy†]

People, help with the problem. The game is easily launched, but it takes a long time for the server (infinite download). Before the update, everything was fine. What to do?

[void]

引用自 Nevskiy：

People, help with the problem. The game is easily launched, but it takes a long time for the server (infinite download). Before the update, everything was fine. What to do?

Same problem.

[Punchpacket]

引用自 Nevskiy：

People, help with the problem. The game is easily launched, but it takes a long time for the server (infinite download). Before the update, everything was fine. What to do?

Make a thread and post your system specs there.

引用自 ✧ ~ Pureblood Cat ~ ✧：

引用自 Nevskiy：

People, help with the problem. The game is easily launched, but it takes a long time for the server (infinite download). Before the update, everything was fine. What to do?

Same problem.

You as well.

[AlastorKyohi]

When i Try to join a server it takes FOREVER

[AlastorKyohi]

Computer Information:
Manufacturer: Dell Inc.
Model: Inspiron 5555
Form Factor: Laptop
No Touch Input Detected

Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD A6-7310 APU with AMD Radeon R4 Graphics
CPU Family: 0x16
CPU Model: 0x30
CPU Stepping: 0x1
CPU Type: 0x0
Speed: 1996 Mhz
4 logical processors
4 physical processors
HyperThreading: Unsupported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: AMD Radeon R4
DirectX Driver Name: aticfx32.dll
Driver Version: 15.201.1101.0
DirectX Driver Version: 8.17.10.1404
Driver Date: 8 6 2015
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: AMD Radeon R4
VendorID: 0x1002
DeviceID: 0x9851
Revision: 0x40
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1366 x 768
Desktop Resolution: 1366 x 768
Primary Display Size: 13.54" x 7.64" (15.51" diag)
34.4cm x 19.4cm (39.4cm diag)
Primary Bus Type Not Detected
Primary VRAM: 1024 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Speakers / Headphones (Realtek

Memory:
RAM: 5056 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 952785 Mb
Largest Free Hard Disk Block: 882359 Mb
OS Install Date: Dec 31 1969
Game Controller: None detected
VR Headset: None detected

Every time i try to join a server it takes forever and never loads

[Foxtrot]

引用自 Punchpacket：

引用自 countX3R0：

how do trurn on npc's

As stated in the patchnotes AI is temporarily disabled, see the link below for more information.

http://steamcommunity.com/games/TheIsle/announcements/detail/2484169392202749838

i still hear them, is that weird?

[Punchpacket]

引用自 FoxSaint：

引用自 Punchpacket：

As stated in the patchnotes AI is temporarily disabled, see the link below for more information.

http://steamcommunity.com/games/TheIsle/announcements/detail/2484169392202749838

i still hear them, is that weird?

AI aren't disabled anymore, what you're looking at is from February.

[Instinct]

i cant join any server i try to connect and all im getting is A connection failure is already pending its not my antivirus and my spec are these :


Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD FX-8370E Eight-Core Processor
CPU Family: 0x15
CPU Model: 0x2
CPU Stepping: 0x0
CPU Type: 0x0
Speed: 3300 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 1060 3GB
DirectX Driver Name: nvldumd.dll
Driver Version: 24.21.14.1163
DirectX Driver Version: 24.21.14.1163
Driver Date: 9 18 2018
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1060 3GB
VendorID: 0x10de
DeviceID: 0x1c02
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 18.74" x 10.51" (21.46" diag)
47.6cm x 26.7cm (54.5cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 3071 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Headset Earphone (HyperX 7.1 Au

Memory:
RAM: 16329 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 1181995 Mb
Largest Free Hard Disk Block: 200576 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
VR Headset: None detected

[Instinct]

引用自 General Kenobi：

引用自 Instinct：

*snip*

I don't see anything that could be an issue. You're well above minimum and your graphics driver is up to date. Have you verified the game files? If you already have maybe try a reinstall?

i know mate and i reinstal it like 2 times nothing is changed :P

[Punchpacket]

引用自 Instinct：

i cant join any server i try to connect and all im getting is A connection failure is already pending its not my antivirus and my spec are these :


Processor Information:
CPU Vendor: AuthenticAMD
CPU Brand: AMD FX-8370E Eight-Core Processor
CPU Family: 0x15
CPU Model: 0x2
CPU Stepping: 0x0
CPU Type: 0x0
Speed: 3300 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Supported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Unsupported

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 1060 3GB
DirectX Driver Name: nvldumd.dll
Driver Version: 24.21.14.1163
DirectX Driver Version: 24.21.14.1163
Driver Date: 9 18 2018
OpenGL Version: 4.6
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 60 Hz
DirectX Card: NVIDIA GeForce GTX 1060 3GB
VendorID: 0x10de
DeviceID: 0x1c02
Revision: 0xa1
Number of Monitors: 1
Number of Logical Video Cards: 1
No SLI or Crossfire Detected
Primary Display Resolution: 1920 x 1080
Desktop Resolution: 1920 x 1080
Primary Display Size: 18.74" x 10.51" (21.46" diag)
47.6cm x 26.7cm (54.5cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 3071 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Headset Earphone (HyperX 7.1 Au

Memory:
RAM: 16329 Mb

Miscellaneous:
UI Language: English
Media Type: DVD
Total Hard Disk Space Available: 1181995 Mb
Largest Free Hard Disk Block: 200576 Mb
OS Install Date: Jan 01 1970
Game Controller: None detected
VR Headset: None detected

Have you tried a clean reinstallation of the game? Uninstall The Isle from your Steam library then delete the leftover Isle folder from your steamapps > common. Afterwards reinstall the game. Remember a clean installation is different than just uninstalling and reinstalling.