The Isle constantly crashing

[Faskimy]

Hi everyone, so as these two topics :
https://steamcommunity.com/app/376210/discussions/17/135512931349865299/
https://steamcommunity.com/app/376210/discussions/17/135512625255645389/

I'm also experciencing major crashing problems right now. Yesterday, I could play about an hour without crashing. Today, it's non sens, every 5 - 10 minutes or so. The game simply freezes and I gotta go to Task Manager to end it manually. About half the time, the game even crashes before going on the server (in starting menu). It also crashes a lot when I log out of a server to come back to the main menu.

I really feel like this problem simply occured progressively during the last days... It wasn't like that at the beginning of the week. I did nothing different on my side, on my machine or my parameters.

Thanks for your help.

Here's my specifications :

Computer Information:
Manufacturer: ASUSTeK COMPUTER INC.
Model: K30AD_M31AD_M51AD
Form Factor: Desktop
No Touch Input Detected

Processor Information:
CPU Vendor: GenuineIntel
CPU Brand: Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz
CPU Family: 0x6
CPU Model: 0x3c
CPU Stepping: 0x3
CPU Type: 0x0
Speed: 3592 Mhz
8 logical processors
4 physical processors
HyperThreading: Supported
FCMOV: Supported
SSE2: Supported
SSE3: Supported
SSSE3: Supported
SSE4a: Unsupported
SSE41: Supported
SSE42: Supported
AES: Supported
AVX: Supported
CMPXCHG16B: Supported
LAHF/SAHF: Supported
PrefetchW: Supported

Network Information:
Network Speed:

Operating System Version:
Windows 10 (64 bit)
NTFS: Supported
Crypto Provider Codes: Supported 311 0x0 0x0 0x0

Video Card:
Driver: NVIDIA GeForce GTX 760 (192-bit)

DirectX Driver Name: nvd3dum.dll
Driver Version: 21.21.13.7892
DirectX Driver Version: 21.21.13.7892
Driver Date: 16 Mar 2017
OpenGL Version: 4.5
Desktop Color Depth: 32 bits per pixel
Monitor Refresh Rate: 59 Hz
DirectX Card: NVIDIA GeForce GTX 760 (192-bit)
VendorID: 0x10de
DeviceID: 0x118e
Revision: 0xa1
Number of Monitors: 2
Number of Logical Video Cards: 2
No SLI or Crossfire Detected
Primary Display Resolution: 1680 x 1050
Desktop Resolution: 3360 x 1050
Primary Display Size: 19.29" x 12.60" (23.03" diag)
49.0cm x 32.0cm (58.5cm diag)
Primary Bus: PCI Express 16x
Primary VRAM: 3071 MB
Supported MSAA Modes: 2x 4x 8x

Sound card:
Audio device: Haut-parleurs (USB PnP Sound De

Memory:
RAM: 16323 Mb

Miscellaneous:
UI Language: English
Microphone: Not set
Steam Controller Cable and Base: Not set
Media Type: DVD
Total Hard Disk Space Available: 3795125 Mb
Largest Free Hard Disk Block: 2675705 Mb
OS Install Date: d?c. 31 1969
Game Controller: None detected
VR Headset: None detected

[Punchpacket]

When was the last time you updated your GPU drivers? I'd say ensure that you're utilizing the latest version available to you.

[Faskimy]

March 19th. My system updates itself with the NVIDIA software. I'm on version 378.92, the last one.

[Punchpacket]

Originally posted by Faskimy:

March 19th. My system updates itself with the NVIDIA software. I'm on version 378.92, the last one.

Hm.. As you mentioned that it seems to be a recent occurance I'd suggest attempting a clean installation. Essentially uninstall The Isle through steam, navigate through your steam library and delete the remaining Isle folder, afterwards simply reinstall The Isle through steam.

[Faskimy]

I just uninstalled and reinstalled.

I made some testings, started with "High" graphic settings. At first, I was sure it was ok. The game seemed faster and smoother. Then, after 10 minutes ingame, it crashed again.

I progressively dropped graphic settings untill "Low", the crashes still occured. By the way, I noticed no time difference between "High" and "Low" settings before it crashes (before or after reinstall). If it was a graphic issue, I would assume low settings would have allowed me to play for a longer period of time?

I also noticed that if I shut down the application with Task Manager too quickly after it froze (2 - 3 seconds) and launch it again right away, the game ALWAYS starts frozen...and I need to end task again. It's as if I need to give it some time :P

[Punchpacket]

Originally posted by Faskimy:

I just uninstalled and reinstalled.

I made some testings, started with "High" graphic settings. At first, I was sure it was ok. The game seemed faster and smoother. Then, after 10 minutes ingame, it crashed again.

I progressively dropped graphic settings untill "Low", the crashes still occured. By the way, I noticed no time difference between "High" and "Low" settings before it crashes (before or after reinstall). If it was a graphic issue, I would assume low settings would have allowed me to play for a longer period of time?

I also noticed that if I shut down the application with Task Manager too quickly after it froze (2 - 3 seconds) and launch it again right away, the game ALWAYS starts frozen...and I need to end task again. It's as if I need to give it some time :P

Out of curiosity what map and branch of the game have you been playing on?

[Faskimy]

I'm mainly playing on Community Shack survival and Sandbox, V3.

I've been performing others tests to figure out what's going on. I thought you guys might be interested to know about it.

I noticed yesterday that some youtube videos stopped loading while I was watching them. So I started to suscpect my internet connection as the possible source of problems. Speed tests showed around 15-20 Mbit/sec of Download, and around 10 Mbit/sec of Upload. My ping is around 15-25 msec.

Using a software to monitor my dowload and upload speed live, I found that, when playing The Isle, every 5 or 10 minutes, my download speed was suddenly crashing for couple seconds, before going back on again. More tests confirmed that this is causing my youtube videos to stop loading, and of course, The Isle to crash. So no relation with my graphic card or settings.

I'm connected through Wi-Fi, so I did tests on that : while my game was crashing on my main PC, my laptop (also Wi-Fi) held it's signal and kept going. So the problem is not the Wi-Fi signal.

So it appears that something in my main PC is interfering with it's own ability to detect and/or use Wi-Fi. I have two different Wi-Fi antenna that I use on this PC. Neither one or the other is solving my problem.

If you guys have any idea on what can be happening, let me know! It seems that playing The Isle causes my internet to crash much more often than simply watching YouTube videos, or typing this message :P

Thanks.