DX12 is not supported on your system.

[BellThePepper]

"DX12 is not supported on your system. Try running without the -dx12 or -d3d12 command line argument."
I'm not very tech savvy, I'm trying to play the stress test for the 6.5 update.
Could anyone help me fix this error?

[Requiem]

I'm trying to fix it too, I wiped the config folder but nothing still.

[DerChucky]

same here...system is running on dx12 12.1

[BellThePepper]

Does this mean we won't be able to play The Isle Evrima when the update launches?

[Nebs]

reinstall the game is what I'm hearing peeps say

[BellThePepper]

Originally posted by Guppy:

reinstall the game is what I'm hearing peeps say

I'll try that now, Hopefully it works. I'll update if it does or doesn't.

[BellThePepper]

Originally posted by BellThePepper:

Originally posted by Guppy:

reinstall the game is what I'm hearing peeps say

I'll try that now, Hopefully it works. I'll update if it does or doesn't.

Unfortunately reinstalling it did not work.

[ISI]

you could try to update your Geforce experience. your driver

[BellThePepper]

Originally posted by ISI:

you could try to update your Geforce experience. your driver

I have, I downloaded and reinstalled GeForce experience and updated it, still doesn't work.

[Shot'em]

Originally posted by BellThePepper:

Does this mean we won't be able to play The Isle Evrima when the update launches?

That is correct. The 'solution' to the problem at hand is 'get better hardware'. DX11 and earlier support has ended for future builds of Isle, from what I've been told by developers in DMs.

[BellThePepper]

Originally posted by Shot'em:

Originally posted by BellThePepper:

Does this mean we won't be able to play The Isle Evrima when the update launches?

That is correct. The 'solution' to the problem at hand is 'get better hardware'. DX11 and earlier support has ended for future builds of Isle, from what I've been told by developers in DMs.

I thought I had the correct hardware though? I have GeForce GTX 1660 TI and intel(R) UHD graphics 630. When I check my system stuff, It says "directx version: 12" so i think i support it?

I'm not sure why or how to fix this issue, When I believe my hardware is up to date and fine.

[Khanivore]

Upgrade your drivers, if it’s a laptop with both built-in and external graphics, you need to make sure it starts the editor with the external graphics. How that’s done, depends on your laptop

[BellThePepper]

Originally posted by Khanivore:

Upgrade your drivers, if it’s a laptop with both built-in and external graphics, you need to make sure it starts the editor with the external graphics. How that’s done, depends on your laptop

I have the GF65 Thin 9sd msi laptop and have made no adjustments to it. How would I check and make sure it starts with the editor?
I think i've updated the drivers, I downloaded the NVIDIA GeForce experience and downloaded the updates.

[Shot'em]

Originally posted by BellThePepper:

Originally posted by Shot'em:

That is correct. The 'solution' to the problem at hand is 'get better hardware'. DX11 and earlier support has ended for future builds of Isle, from what I've been told by developers in DMs.

I thought I had the correct hardware though? I have GeForce GTX 1660 TI and intel(R) UHD graphics 630. When I check my system stuff, It says "directx version: 12" so i think i support it?

I'm not sure why or how to fix this issue, When I believe my hardware is up to date and fine.

Open the windows search bar, type "dxdiag", and check your graphics cards. From my experience, the Intel 630 will *not* activate for Isle whatsoever and instead dump the majority of the load on your GeForce card, so checking the "render" tab in the dxdiag tool will show you your direct3d ddi level and supported feature levels; if you don't have direct3d ddi 12 and a supported feature level of 12 or higher, you will not be able to run the game in 6.5.

[BellThePepper]

Originally posted by Shot'em:

Originally posted by BellThePepper:

I thought I had the correct hardware though? I have GeForce GTX 1660 TI and intel(R) UHD graphics 630. When I check my system stuff, It says "directx version: 12" so i think i support it?

I'm not sure why or how to fix this issue, When I believe my hardware is up to date and fine.

Open the windows search bar, type "dxdiag", and check your graphics cards. From my experience, the Intel 630 will *not* activate for Isle whatsoever and instead dump the majority of the load on your GeForce card, so checking the "render" tab in the dxdiag tool will show you your direct3d ddi level and supported feature levels; if you don't have direct3d ddi 12 and a supported feature level of 12 or higher, you will not be able to run the game in 6.5.

It says my Direct3d ddi is 12, And my feature levels are 12_1, 12_0, 11_0 etc.

I don't understand the issue?
I should be able to run the game then?

[Squalo]

I actually got this issue fixed.
It was the same error, even tho dxdiag said I already have Direct X 12

I hadn't updated my Windows 10 in a long while, once I updated to latest version it worked.