Cant use in game ubisoft club stuff but they are unlocked

[NightMare]

Hey guys im struggling with the game since i have all my ubisoft dlub stuff unlocked but i cant seem to change my corps color nor the HQ any help would be deeply appreciated

[Panterich]

You best bet is to contact their support via ticket system or chat.

[NightMare]

Originally posted by Panterich:

You best bet is to contact their support via ticket system or chat.

thanks ill try that and hope they can help

[Ubi Milky]

Hi ₦ł₲Ⱨ₮₥₳ⱤɆ, I'm sorry to see that a few of you were missing your in game rewards from the Ubisoft Club / Ubisoft Connect.

We made a post about this here in our forums about all the issues that have been happening since the transition to Ubisoft Connect - https://forums.ubisoft.com/showthread.php/2288490-Important-Update-On-Key-Issues-November-3rd

The TLDR of the article is that we are aiming on adding these missing rewards back to players accounts by the 11th of November, one weeks time. Please keep checking the post for any updates.

You can also follow our Ubisoft Connect Twitter account here for updates on this too - https://twitter.com/UbisoftConnect

Thank you for your patience everyone while we roll this service out.

-Ubisoft Support

[Die Hand Gottes]

Ubisoft Club

Ich kann die UBISoft Club Belohnungen nicht abrufen.
Komischer weiße haben die alle schon ein Grünes Häkchen im Spiel aber nicht vorhanden.

[seconddifferential]

I'm having the same issue. I can see I'm connected to Ubisoft, I can see that all of the rewards are unlocked in my Ubisoft account for Anno 2205, but I can't access any of the rewards.

I'd bet this is from their update from "Ubisoft Club" to "Ubisoft Connect"

[seconddifferential]

Has there been any update to this? I see the rewards unlocked in Ubisoft Connect, but the game doesn't recognize that I should have access to them.

[Die Hand Gottes]

I'm curious whether UBISoft is willing to fix that times
In the game is missing anyway very much to go through as an Anno game.
Shame what has become of Anno.

[Die Hand Gottes]

I have all 3 DLC's available and playable

[Ubi_TheBerry]

Originally posted by beason4251:

Has there been any update to this? I see the rewards unlocked in Ubisoft Connect, but the game doesn't recognize that I should have access to them.

Hey there guys,

Thank you for reaching out, I'm sorry you've been unable to access your rewards!

I've also merged another thread discussing this issue here to keep things focused

This issue is known to the team and is currently being investigated

I'm afraid we don't have any details to share at the moment, however I've forwarded each of your details onto the team and we'll keep the threads updated as and when we hear more

Sorry for any inconvenience and if there's anything else we can help with in the meantime, please let us know!

- Ubisoft Support

[Denches]

same issue

[RajaAgni]

Originally posted by Panterich:

You best bet is to contact their support via ticket system or chat.

How do you do this?
It seems I have unlocked somethings that I do not have access to also, they show up in the in game club as checked under rewards. The "solution" flagged above seems worthless since it doesn't actually solve the problems.

[RajaAgni]

Can't get rewards from in game club.

It seems I have unlocked somethings that I do not have access to also, they show up in the in game club as checked under rewards. For instance for an additional module for the HQ. Am I doing something wrong?

[UbiRaziel]

Hello everyone,

Our team were made aware that rewards did not unlock for multiple games when we migrated from Uplay to Ubisoft Connect. A fix was implemented and they just recently tested Anno 2205 to say the rewards are now* activating correctly.

Can those affected please make sure you're connected to the internet? Does your issue persist?

Thank you!

- Ubisoft Support

[Denches]

Originally posted by UbiRaziel:

Hello everyone,

Our team were made aware that rewards did not unlock for multiple games when we migrated from Uplay to Ubisoft Connect. A fix was implemented and they just recently tested Anno 2205 to say the rewards are not activating correctly.

Can those affected please make sure you're connected to the internet? Does your issue persist?

Thank you!

- Ubisoft Support

Thank you for answer. In my case i still having this trouble even with sustainable internet connection. Tried reinstalling the game but without sense. Maybe you could lock those rewards for our accounts so we can unlock it again, i know it sounds wierd.

[UbiRaziel]

Originally posted by RajaAgni:

It seems I have unlocked somethings that I do not have access to also, they show up in the in game club as checked under rewards. For instance for an additional module for the HQ. Am I doing something wrong?

Hello!

I don't believe you are doing anything wrong. When we migrated from Uplay to Ubisoft Connect it was found that some rewards were not showing in-game for some of our games, however the issue should now be resolved.

If the issue persists, I recommend contacting us directly so we can review your Ubisoft account -

Email Support / Live Chat: https://support.ubi.com/Cases/New

Twitter: https://twitter.com/UbisoftSupport
Facebook: https://www.facebook.com/UbisoftSupport/


All the very best!

- Ubisoft Support