Can't get past UPlay Window

[Lexi Chomps]

Bought this game awhile ago. Couldn't get past the UPlay Window then, still can't now. I can't even start it in offline mode (since that requires logging in online at least once...wtf) No matter what I do it says "Connection Lost: A Ubisoft Service is not available at this moment. You can try again later or start in Offline Mode" I just want to play the game in VR, wtf Ubisoft.

[Ubi-Dastan]

Hey Ham1ltron, I apologize for the delay in getting back to you and sorry to hear that you are unable to get past the Uplay Window due to the error you are receiving.

I would advise to perform a clean installation of the Ubisoft Connect Launcher. Please follow the following steps:

- Please exit Ubisoft-Connect completely.
- Move the "games" and "save games" folders from the Ubisoft-Connect installation directory so that you do not have to completely re-download the games again or so that you save games are not lost. You can find the folders by default under the following path:

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\.

- Uninstall Ubisoft-Connect from your Windows Control Panel.
- Please delete the remaining files in the Ubisoft-Connect installation directory
- Please delete the Ubisoft-Connect folder in the Windows "AppData" folder. By default, this folder can be found in the following directory:

C:\Users\[username]\AppData\Local\Ubisoft Game Launcher.

- Restart your computer
- Download the latest Uplay version: https://ubisoftconnect.com/en-GB
- Click on "Download Now
- Navigate to the download directory
- Right-click on the "UbisoftConnectInstaller.exe" and select "Run as administrator..." from the context menu.
- Complete the installation
- Move your saved "games" and "save games" folders back to the Uplay directory
- Log in with your Ubisoft account.

Also, we would ask you to note that such applications as Ubisoft Connect are always run as administrator. Here is a link how to do this:

https://www.ubisoft.com/en-gb/help/article/000060505

Hope this helps! Please let us know if you have any further questions!

- Ubisoft Support

[jimmywrangles]

Originally posted by Ubi-Dastan:

Hey Ham1ltron, I apologize for the delay in getting back to you and sorry to hear that you are unable to get past the Uplay Window due to the error you are receiving.

I would advise to perform a clean installation of the Ubisoft Connect Launcher. Please follow the following steps:

- Please exit Ubisoft-Connect completely.
- Move the "games" and "save games" folders from the Ubisoft-Connect installation directory so that you do not have to completely re-download the games again or so that you save games are not lost. You can find the folders by default under the following path:

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\.

- Uninstall Ubisoft-Connect from your Windows Control Panel.
- Please delete the remaining files in the Ubisoft-Connect installation directory
- Please delete the Ubisoft-Connect folder in the Windows "AppData" folder. By default, this folder can be found in the following directory:

C:\Users\[username]\AppData\Local\Ubisoft Game Launcher.

- Restart your computer
- Download the latest Uplay version: https://ubisoftconnect.com/en-GB
- Click on "Download Now
- Navigate to the download directory
- Right-click on the "UbisoftConnectInstaller.exe" and select "Run as administrator..." from the context menu.
- Complete the installation
- Move your saved "games" and "save games" folders back to the Uplay directory
- Log in with your Ubisoft account.

Also, we would ask you to note that such applications as Ubisoft Connect are always run as administrator. Here is a link how to do this:

https://www.ubisoft.com/en-gb/help/article/000060505

Hope this helps! Please let us know if you have any further questions!

- Ubisoft Support

This works, thank you very much.

[jimmywrangles]

Originally posted by Ham1ltron:

Bought this game awhile ago. Couldn't get past the UPlay Window then, still can't now. I can't even start it in offline mode (since that requires logging in online at least once...wtf) No matter what I do it says "Connection Lost: A Ubisoft Service is not available at this moment. You can try again later or start in Offline Mode" I just want to play the game in VR, wtf Ubisoft.

Heads up, the fix is in and it works.

[IMars]

Thanks, still working.

[bitblockq]

this is bullsht :( why the f**k i have to signup ubisoft stuff even bought from Steam?!?!?!

[BOT Ivan]

Originally posted by JUGGERNAUT:

this is bullsht :( why the f**k i have to signup ubisoft stuff even bought from Steam?!?!?!

because Ubi thinks you don't own the game. DRM cancer.

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