Troubleshooting & tech support

[Squarebit]

Please read this before asking for assistance!
More issues and solutions will be added as they pop up.

Problem: Missing text in the game

Solution

1. Navigate to C:\Users\USERNAME\AppData\Local\Chronicon
   
2. Delete the entire "locale" folder inside the Chronicon folder. NOTE: This will remove any custom translations (which may be the underlaying cause for the missing text, either way)
   
3. The problem should now be fixed!

Problem: Save file corruption or missing characters after a crash or power outage

See this guide for step-by-step instructions
https://steamcommunity.com/sharedfiles/filedetails/?id=2789331547

Problem:Game runs choppy or sluggish / low frame rates/ attacks feel delayed / FPS drops when using skills

Please try these in order

• Solution 1
  
  1. First of all make sure your drivers are up to date, this is especially important if you're using Intel graphics
  
  
• Solution 1B
  
  1. Navigate to the Video settings menu in the game, scroll down to Shaders, and disable the Bloom & Glow Effect (pull it down to 0)
     
  2. You can also try disabling the other effects
     
  3. If this has no effect, move on to the other technical solutions below (you may be able to turn these effects back on, but try with them both on and off to be sure)
  
  
• Solution 2
  
  1. Check the control panel for your GPU (This example uses the NVIDIA control panel)
     
  2. Click "Manage 3d settings"
     
  3. Go to the "Program settings tab"
     
  4. Click "add"
     
  5. Find Chronicon and add it to the list
     
  6. Find the "preferred graphics processor" (or similar - might be more than 1) option and make sure it's set to your NVIDIA card
     
  7. Apply
  
  
• Solution 3
  
  1. Check the control panel for your GPU (for example NVIDIA control panel)
     
  2. Try setting your GPU to performance mode for Chronicon (or globally) under the 3D-settings
  
  
• Solution 4
  
  1. Check your power saving / energy options from the Windows Control Panel
     
  2. Make sure it's set to either balanced or high performance
     
  3. If using a laptop, make sure the power cord is plugged in - it should set power saving to performance mode automatically
  
  
• Solution 5
  
  1. Open the app "Settings"
     
  2. Click System
     
  3. Go to the 'Display' tab and scroll down to the bottom
     
  4. Click Graphics settings
     
  5. Pick Classic app & browse to find the game in your install location (steam/stamapps/..) and select Chronicon.exe
     
  6. Then click options and make sure the game is set to High performance

Problem: I don't have an "AppData" folder in my user files

1. On windows 10, click "View" in the top left tabs
   
2. Then check "Hidden Objects" on the far right check boxes
   
3. You should now see a slightly transparent AppData directory in your user folder

Problem: Steam won't launch the game

• Solution 1
  
  1. Disable RivaTuner or MSI Afterburner, as they prevent the game from launching (for some reason).
     
  2. Try again
  
  
• Solution 2
  
  1. Restart Steam
     
  2. Try again
  
  
• Solution 3
  
  1. Restart your PC
     
  2. Try again
  
  
• Solution 4
  
  1. Check out this official Steam guide on the issue: https://support.steampowered.com/kb_article.php?ref=6218-USFX-5568
     
  2. Try again
     
  3. Not much else to do than keep trying, it's a random Steam issue

Problem 1: The right stick on my Xbox One / Wireless Xbox controller is not working!
Problem 2: My Xbox 360 controller isn't working properly or is not detected for player 2

This is a Steam/Windows issue
Solution 1

1. Exit the game
   
2. Open Steam
   
3. Click "Settings" in the top left
   
4. Click "Controller" in the left menu
   
5. Click "General Controller Settings"
   
6. Untick the box that says "Xbox Configuration Support"
   
7. You may have to repeat this in the Big Picture Configuration and Desktop Configuration as well
   
8. Apply, then start the game, and it should work!

Problem: Game crashed or froze!

Make a post in the bug reports thread (stickied) and try to give as much information as possible! What were you doing, did you use a specific skill or fight a specific type of monster? etc. The more info the quicker I can locate and fix the issue!

Problem: My issue isn't listed here!

Reply to this topic with the issue and we'll figure it out together!



I'll try to reply as soon as I can! Please keep in mind time zone differences and holidays etc.
Thanks!

[bluberk]

Początkowo opublikowane przez Insopor:

The game just plain won't start.
I click play, nothing happens.
I've tried forcing proton compatibility, but I only get the same result.

I'm running Manjaro Linux, fully updated and all that.
Was glad to see this game supports Linux, sad to see that's not entirely accurate.

I don't know what other info I can provide.

I have the same problem on two different gentoo installs, with different hardware. On both computers, Chronicon used to start but does not anymore.

[Hybban]

Same with my Mint 19.2 Distro. I have other Ubuntu compatible games that work on my machine, but not Chronicon :(

[Squarebit]

I updated to a newer version of the game engine and that sadly changed how a lot of references and dependencies work, so things that only worked by chance before might not anymore, and vice versa. I will only ever be able to fully support Ubuntu (as is listed on the store page) because that's all the engine officially supports, so while it may work with other distros as well, Ubuntu remains the only official target. Unfortunately that also means I can't offer much in the way of help if you aren't on Ubuntu :(

[BEANS BEANS BEANS BEANS BEANS]

Ubuntu game fails to launch. Steam process output:

Starting app 375480
>>> Adding process 13970 for game ID 375480
ERROR: ld.so: object '/home/james/.local/share/Steam/ubuntu12_32/gameoverlayrenderer.so' from LD_PRELOAD c
annot be preloaded (wrong ELF class: ELFCLASS32): ignored.
GameAction [AppID 375480, ActionID 4] : LaunchApp changed task to WaitingGameWindow with ""
ERROR: ld.so: object './libcxxrt.so' from LD_PRELOAD cannot be preloaded (cannot open shared object file):
 ignored.
ERROR: ld.so: object './libcxxrt.so' from LD_PRELOAD cannot be preloaded (cannot open shared object file):
 ignored.
ERROR: ld.so: object './libcxxrt.so' from LD_PRELOAD cannot be preloaded (cannot open shared object file):
 ignored.
ERROR: ld.so: object './libcxxrt.so' from LD_PRELOAD cannot be preloaded (cannot open shared object file):
 ignored.
./Chronicon: /home/james/.local/share/Steam/ubuntu12_32/steam-runtime/pinned_libs_64/libcurl.so.4: version
 `CURL_OPENSSL_4' not found (required by ./Chronicon)
GameAction [AppID 375480, ActionID 4] : LaunchApp changed task to Completed with ""
>>> Adding process 13971 for game ID 375480
Game removed: AppID 375480 "", ProcID 13970
Exiting app 375480

[Squarebit]

Looks like you may be missing open sll 4?

[BEANS BEANS BEANS BEANS BEANS]

This is what I was thinking, but I've got it installed. I'll keep digging as it's probably a linux configuration thing rather than a chronicon thing.

[BEANS BEANS BEANS BEANS BEANS]

Found the fix - an incompatibility between steam's libcurl version and that used by the game engine?

cd /home/$USER/.local/share/Steam/ubuntu12_32/steam-runtime/pinned_libs_64
mv libcurl.so.4 libcurl.so.4.bak
ln -s /usr/lib/x86_64-linux-gnu/libcurl.so.4 libcurl.so.4

https://www.leadwerks.com/community/topic/19252-curl_openssl_4-not-found/

The game's changed a lot since I last played, looking forward to it!

[Squarebit]

Hmm, the current live version of the game is on a few months old engine version so if there was a recent change, that might be it. I've been testing some on my Ubuntu machine and it does not run there either (but it ran fine when the most recent update went live), so I will do some more tests and get back to you...


Update: Most recent engine update does not work either. Reaching out to engine devs to sort it. Will hopefully have a solution soon!

[iao]

Not sure if the above has been solved yet, but I also cannot launch the game on Linux. I tried editing the run.sh but with no success.

[jmoney]

new purchase, can't launch on 2 linux installs. One is a desktop with a current gen AMD gpu, the other is a Dell laptop with integrated graphics, both Fedora 30. Attempted both linking and library loads of steam runtimes, best result is segfault error code 4 libx11. Any advice? Thanks

Looks cool willing to be patient within reason for a fix.

[Squarebit]

Thanks, something has changed with dependencies and we're trying to work it out. Other users have had some luck, see this post for a fix: https://steamcommunity.com/app/375480/discussions/0/1841314700700641962/?ctp=31#c3166519278501147864

[oldrocker99]

Won't start at all from the overlay.
Starting from the terminal:

$ ./Chronicon

***************************************
* YoYo Games Linux Runner V1.3 *
***************************************
CommandLine: -game game.unx
ExeName= /home/oldrocker99/.steam/steamapps/common/Chronicon/Chronicon
MemoryManager allocated: 44291
INI DisplayName=Chronicon
SavePrePend /home/oldrocker99/.config/Chronicon/
GAMEPAD: Initialising Ubuntu support
Attempting to set gamepadcount to 32
steamfile:/home/oldrocker99/.steam/steamapps/common/Chronicon/steam_appid.txt
Steam being initialised with appId 375480
Steam_Init
Error: Failed to load libsteam_api.so: libsteam_api.so: cannot open shared object file: No such file or directory
Failed LoadSteamLib() call: Error loading libsteam_api.so
SteamInit failed: Error loading libsteam_api.so
Steam restarting via client
Attempting to set gamepadcount to 0
Not shutting down steam as it is not initialised
Segmentation fault (core dumped)
[oldrocker99@oldrocker99-dell Chronicon]$ ./run.sh
./Chronicon: ./usr/lib/libcurl.so.4: no version information available (required by ./Chronicon)

***************************************
* YoYo Games Linux Runner V1.3 *
***************************************
CommandLine: -game game.unx
ExeName= /home/oldrocker99/.steam/steamapps/common/Chronicon/Chronicon
MemoryManager allocated: 44291
INI DisplayName=Chronicon
SavePrePend /home/oldrocker99/.config/Chronicon/
GAMEPAD: Initialising Ubuntu support
Attempting to set gamepadcount to 32
steamfile:/home/oldrocker99/.steam/steamapps/common/Chronicon/steam_appid.txt
Steam being initialised with appId 375480
Steam_Init
Steam - SteamAPI_RestartAppIfNecessary
Running Steam on manjarolinux 18.1.1 64-bit
STEAM_RUNTIME is enabled automatically
Pins up-to-date!
Steam - Restart required
Steam_Init
SteamInit failed with no msg
Steam restarting via client
Attempting to set gamepadcount to 0
Not shutting down steam as it is not initialised
./run.sh: line 9: 9829 Segmentation fault (core dumped) LD_LIBRARY_PATH="${LD_LIBRARY_PATH}:./usr/lib" ./Chronicon ${@}

It had run before...

[Invelios]

I'm also having trouble launching the game. But I'm having trouble on both Linux and Windows. On both of them the game doesn't even start, Steams just says running for a second and then acts like the game quit. I tried looking for logs but I don't see any in the AppData folder, and I don't know where else to look.

[Squarebit]

On Windows it may be overlays like Riva Tuner etc blocking the game somehow (not sure what's going on, but appears to be an engine issue).

On Linux, well, it stopped working out of nowhere and I've had little success in fixing it so far. I am working on it though.

[Invelios]

Looks like it was Riva Tuner in Windows. Weird though, I've had that running forever so I don't know why it suddenly caused problems. I found it was causing issues with several other games as well (Pinball FX3 and Rise of Nations for example) too , I wonder if it upgraded itself in the background and broke something.