Steam backup don't work, LOST ALL PROGRESS

[Xaero]

I am beyond furious right now. This game is brilliant and I love it, but why aren’t there an online save for your progress?! So I made a steam backup of this game because I needed to reinstall my computer. I proceed to restoring the game backup, process worked. When I start the game all my progress is still not there! How is this even possible in 2017? I had buildings and discoveries that are not even made by rest of the community yet, and now it’s all lost because there’s no online save and backup obviously doesn’t work. I am afraid to even start playing this game from the start again, because next time it’s going to be the same! FIX IT NOW!

[Missa Cazuri]

First, there is no "Steam Cloud" tag at the store page, so its your own fault for assuming that there is some sort of online save for this game. Second you backup the wrong data, your datas can be found at C:\Users\YourName\Saved Games\portal_knights.

[Xaero]

Originally posted by Missa Cazuri:

First, there is no "Steam Cloud" tag at the store page, so its your own fault for assuming that there is some sort of online save for this game. Second you backup the wrong data, your datas can be found at C:\Users\YourName\Saved Games\portal_knights.

Hello. It seems your reading capability’s need some sharpening. I have never assumed there was an online save of the game, which is why I backed up my data. Also, I have not specified which data I backed up, so you could not possibly know if I backed up the wrong data. Please don’t make stupid troll posts if you can’t help.

[Missa Cazuri]

Originally posted by XaeroTheHero:

Originally posted by Missa Cazuri:

First, there is no "Steam Cloud" tag at the store page, so its your own fault for assuming that there is some sort of online save for this game. Second you backup the wrong data, your datas can be found at C:\Users\YourName\Saved Games\portal_knights.

Hello. It seems your reading capability’s need some sharpening. I have never assumed there was an online save of the game, which is why I backed up my data. Also, I have not specified which data I backed up, so you could not possibly know if I backed up the wrong data. Please don’t make stupid troll posts if you can’t help.

Its simple. You use the steam option to backup at steam>backup and restore games which only do is backup the local files. Your data is forever gone and no one can help you with such issue since your reinstall your computer.

[Xaero]

Originally posted by Missa Cazuri:

Originally posted by XaeroTheHero:

Hello. It seems your reading capability’s need some sharpening. I have never assumed there was an online save of the game, which is why I backed up my data. Also, I have not specified which data I backed up, so you could not possibly know if I backed up the wrong data. Please don’t make stupid troll posts if you can’t help.

Its simple. You use the steam option to backup at steam>backup and restore games which only do is backup the local files. Your data is forever gone and no one can help you with such issue since your reinstall your computer.

Listen, please stop making troll posts. I DID backup my save files obviously. The problem I have is that they are not working! I have the data, but the data files are not working.

[Missa Cazuri]

Then should they've been working right now if you DID backup the CORRECT data?

[vuurrobin]

Originally posted by XaeroTheHero:

Hello. It seems your reading capability’s need some sharpening.
...
Listen, please stop making troll posts

If you want any help, then I suggest you stop making comments like this. It will only make people less likely to help you.

And I don't think that 'backup local data' includes a backup of the savegame data. It would be better if it did (and for steam to be clearer about what it backups), but that won't help you now.

I'm afraid your savegame is lost forever. Maybe you can copy someone elses savegame so you don't have to start all over.

[Xaero]

Originally posted by vuurrobin:

Originally posted by XaeroTheHero:

Hello. It seems your reading capability’s need some sharpening.
...
Listen, please stop making troll posts

If you want any help, then I suggest you stop making comments like this. It will only make people less likely to help you.

And I don't think that 'backup local data' includes a backup of the savegame data. It would be better if it did (and for steam to be clearer about what it backups), but that won't help you now.

I'm afraid your savegame is lost forever. Maybe you can copy someone elses savegame so you don't have to start all over.

I HAVE the save data. It's just not working.

[Daniel]

How old is the backup?

[Xaero]

Originally posted by Daniel:

How old is the backup?

The backup is about a month old. I am guessing updates to the game has made the backup invalid. I ended up starting over on a new world. Thankfully I have extensive documentation and video recordings over my progress, findings and such, so it is just time lost.

[Daniel]

Time lost is the worst part though.
I'm sure you'd be able to spawn in stuff if you really want to recover some stuff.

Even though it's an online game and I despise cheating and cheaters, no one would blame you. You are after all in your own world etc etc.

[Tatsukenji]

Q_Q, hope this is on their list of to-dos. "Allow old save files" // "Auto upgrade old save files"

[vuurrobin]

You can always make a backup of the savefiles manually by just copying the files. Works good enough.

[Valor]

Originally posted by vuurrobin:

You can always make a backup of the savefiles manually by just copying the files. Works good enough.

This is what I do, One Drive is fantastic.

I'd suggest if you do have the saved files you said you do, plug them in the path that the saved games are Stored. "C:\Users\USERNAME\Saved Games\portal_knights" The updates won't make it invalid.

If you ask people on here I am sure people will help, I'd suggest taking a bit of time to be a little calmer when making posts; I totally get your frustrated but people are more likley to help you if you're nice

If you need some stuff, I wouldn't mind tossing some items your way to help you get caught up either.

[Xaero]

Originally posted by Raijen:

Originally posted by vuurrobin:

You can always make a backup of the savefiles manually by just copying the files. Works good enough.

This is what I do, One Drive is fantastic.

I'd suggest if you do have the saved files you said you do, plug them in the path that the saved games are Stored. "C:\Users\USERNAME\Saved Games\portal_knights" The updates won't make it invalid.

If you ask people on here I am sure people will help, I'd suggest taking a bit of time to be a little calmer when making posts; I totally get your frustrated but people are more likley to help you if you're nice

If you need some stuff, I wouldn't mind tossing some items your way to help you get caught up either.

When was I not nice? I had a troll coming here trying to ruin my thread. I have all the data, I have all the backup files, they just didn't work. It doesn't matter now, I have started a new world. I have leveled to 30 again, I have all my gear back, it's just the buildings that I don't have anymore.

[AnimatedAnt_505]

Originally posted by XaeroTheHero:

I am beyond furious right now. This game is brilliant and I love it, but why aren’t there an online save for your progress?! So I made a steam backup of this game because I needed to reinstall my computer. I proceed to restoring the game backup, process worked. When I start the game all my progress is still not there! How is this even possible in 2017? I had buildings and discoveries that are not even made by rest of the community yet, and now it’s all lost because there’s no online save and backup obviously doesn’t work. I am afraid to even start playing this game from the start again, because next time it’s going to be the same! FIX IT NOW!

Hi - Firstly, we're sorry to hear that you're frustrated. That's the last thing we want from our community members. Do you want to reach out to our team to see if there's anything they can do to help? New issues can be reported here:
https://fs30.formsite.com/505games/form16/index.html

Please can you ensure you attach a DxDiag report and your portal_knights.log to your form.

DxDiag.txt files can be easily created by pressing [Win]+[R], typing “dxdiag” in the Run-dialog and pressing [Enter]. Finally click on “Save All Information…”

In order to find the portal_knights.log you have to navigate to your local game files. Please follow the steps below:
1. Right-click on Portal Knights in your Steam library
2. Select "Properties"
3. Select the "Local Files" tab
4. Click on the "Browse Local Files" button

Thanks!