Portals and Landing Pad Disappeared?

[P2Ready]

So I'm on Snowy Snowdrifts (2-07). The first time I came to the island, the landing pad was there and all looked normal. Afterwards (and I've reloaded the game many a time since then) the landing pad was gone (I just spawn where it used to be), there don't appear to be any chests or enemies in any of the dungeons, and the arcane compass will activate, but not show me the location of any of the two portals on the map. Normally I'd just go on with my life, but one of the portals in this area is the only way onto one of the other islands. Any idea what's going on?

[ygaz]

I think that this would do better in bug reports

[DarkVoid64]

C:\Users\<USERNAME>\Saved Games\portal_knights\

Backup everything here, and do a bit of testing and messing around. Delete the .backup and .pksave file with the same file name one at a time (one at a time meaning file name, but delete the backup and pksave at the same time) until you manage to find which one is that world area. You will need to close the game before deleting each time you do this. Once you manage to find which one it was, restore all the files from the backup you made, and just delete the .backup and .pksave of whichever one turned out to be "Snowy Snowdrifts". This will reset that area and hopefully give you an opportunity to find the portal to the next area again. I've had to do this once, and through testing I can tell you that you won't waste portal blocks. Portals that you have opened previously will still be activated wherever they happen to be on the new .pksave file that the game generates. That information is saved on a different file.

[AnimatedAnt_505]

Originally posted by Zajora:

So I'm on Snowy Snowdrifts (2-07). The first time I came to the island, the landing pad was there and all looked normal. Afterwards (and I've reloaded the game many a time since then) the landing pad was gone (I just spawn where it used to be), there don't appear to be any chests or enemies in any of the dungeons, and the arcane compass will activate, but not show me the location of any of the two portals on the map. Normally I'd just go on with my life, but one of the portals in this area is the only way onto one of the other islands. Any idea what's going on?

Hi - Please can you reach out to our support team so they can investigate this with you? New issues can be reported here:
https://fs30.formsite.com/505games/form16/index.html

Please can you ensure you attach a DxDiag report and your portal_knights.log to your form.

DxDiag.txt files can be easily created by pressing [Win]+[R], typing “dxdiag” in the Run-dialog and pressing [Enter]. Finally click on “Save All Information…”

In order to find the portal_knights.log you have to navigate to your local game files. Please follow the steps below:
1. Right-click on Portal Knights in your Steam library
2. Select "Properties"
3. Select the "Local Files" tab
4. Click on the "Browse Local Files" button