just installed game - black screen but playing sound

[fefenne4]

Hi all,

I saw a post like this already but it was dated a year ago with no solutions and didn't want to resurrect a dead thread.

Downloaded TOS a few days ago and the game will load and play sound but only has a black screen. Sometimes it shows the official cursor and I can hear a "click" like sound where I would imagine I'm hovering over a menu; except I can't see it!

I've re-installed the game, forced windowed mode, ran as admin etc but nothing seems to be working.

I am hoping the problem isn't due to my graphics; due to having graphics problems on my laptop earlier this year my graphics driver is Microsoft Basic Display Adapter. I can't upgrade it as it'll f up my graphics. I've played other low spec MMOs like Flyff on it so not sure how TOS compares (using windows 10 btw).

Anyone got any solutions? Cheers.

[Kapepe]

i have the same situation you have i was able to run the game in the few hours then if i logged out then it will stuck on 0% of patch. I dont know what is happening but i hope they will fix this issue. I dont want to re download the game again its going to take some time so i will wait see what is really going on.

BTW i would recommend that verify integrity then restart your pc i hope it works there :)

[fefenne4]

Thanks for the post. Tried verifying integrity and it apparently reacquired some files...but still having the same problem.

Glad to know it's not just me though.

[Kapepe]

Well try go to the Steam->steamapps->common->TreeOfSavior-> then you will see the patch delete it and run your Tree of Savior again let it patch then after patching restart your computer. it should be able to run cuz i did that last night

[fefenne4]

Same thing happens with that. :( hoping this bug might be fixed during the maintenance.

[Kapepe]

aww well you could reinstall it again if you want but it going to take hassle tho. i really hope they will fix this game this is the best i could suggest in, so eventually admin can see this thread.

[fefenne4]

When you say delete patch I assume you mean the folder "patch"? Bc there's some files in the "release" folder also called patch.

[fefenne4]

Also should probably note that after I launch the game, the screen is white for 10-20s before going black w the sound.

[Elodean]

Tree of Savior is very GPU intensive.

From what little you describe, the game is running; the only problem is visual. You'll have to present a lot more information, such as your system hardware information (mainly your graphics card). If you're on a laptop, keep in mind that laptops have significantly more constrained GPUs. If you have drivers that can't provide the necessary capabilities or a video card that's below minimum spec, then you're stuck, unfortunately. I believe Tree of Savior's minimum is an nVidia GTX8600/Radeon HD2000, or some other device that supports DiretX 9 and Shader Model 3.0 (Intel HD Graphics would work as well). If your machine is within 10 years old, it should be able to work, unless the video card was one of those "productivity" types.

Also, don't run in a virtual machine; the game doesn't do well, and IMC even implemented checks to fail out if it detects the existence of a hypervisor.

Describe in more detail what you see in windowed and non-windowed mode. How are you switching to windowed mode? Take a screenshot.

Did you see the patcher running? I assume so, since you were able to get to the point where you hear background audio, but please be explicit when describing your problems.

For the patcher, the bottom text often gets cut off unless you install the Korean font pack. If you are willing, install the Korean font pack and then either take a screenshot or let us know the last thing you see in the patcher screen before it hands off to the main game client.

By the way, you should ALWAYS run as administrator. Also, just because the Verify Integrity says you need to download a few files doesn't mean your installation is broken (unless you were playing as a different Windows user or a non-Administrator). Verify integrity may redownload a few files even though you don't need to. It just tries to synchronize the state of the game files that were originally deployed to Steam; the Tree of Savior patcher is capable of changing the deploed files.

The white screen when the main client starts up is normal; don't interfere with the machine while it's doing initialization, or the game may fail to initialize and get stuck. Just be patient. The worst thing you can do is alt-tab out once the screen clears to white; I've tested out vigorous alt-tabbing during the white screen, and I was able to reproduce startup failures/black screens.

[Axii]

Try deleting all of xml files in release folder in ToS then verify integ then restart pc works for me