No Sound

[Nog]

It happened to me with Far Cry 4 and also Far Cry Primal. The problem is after the intro, I have no more sound. I tried several possible solutions, but whitout positive results :c

[-- ExotixisT -- (eks-ot'i-sist)]

List your speaker setup, your test speaker setup, OS build, and what you've tried.

[Ubi_TheBerry]

Originally posted by Nog:

It happened to me with Far Cry 4 and also Far Cry Primal. The problem is after the intro, I have no more sound. I tried several possible solutions, but whitout positive results :c

Hello Nog,

Thank you for getting in touch, sorry to hear you're missing sound in-game!

May we please know more about your setup and what you've tried already, such as;
- The output device(s) you've tested with (speakers, headsets)
- What troubleshooting steps you've attempted
- Are you using Stereo or Surround sound in-game
- Do you use any Spatial sound software (Dolby Atmos, Windows Sonic for Headphones)

Once we know more about what's already been tested and what your setup is, we can then offer some next steps.

Thank you!

- Ubisoft Support

[Gabblur007]

Originally posted by Nog:

It happened to me with Far Cry 4 and also Far Cry Primal. The problem is after the intro, I have no more sound. I tried several possible solutions, but whitout positive results :c

i had sound in like the intro section for far cry primal where the guy tells about the wenja and the land of oros but after that its compeltely gone.

[Ubi-Thrupney]

Hey Gabblur, thanks for reaching out about this. I'm sorry to hear you've not had any sound after a short while of playing. I'll be happy to give some advice on this.

Please start with our troubleshooting guide[www.ubisoft.com]. In particular, make sure you've fully updated your Windows install, you've verified the game files, and you've checked for any conflicting programs (particularly any that might be controlling your audio).

If it still doesn't work, can you try a different audio output for me, temporarily for testing purposes? The easiest way to do this is to try a USB or Bluetooth headset if you happen to have one, since that counts as a different output. If that works, let me know - that narrows down what the issue could be.

Let me know if I can clarify either of those steps!

- Ubisoft Support

[OnlyUseMeBlades]

Youtube, Far cry Primal Audio fix, https://youtu.be/wpwuC7B1Qpc (if link doesnt work in this form then search his name " Awesomeroh " do exactly what he does.

and at the end of his video he says to download the latest version of DirectX
again if this Link >> https://youtu.be/JFqomsCb3xQ doesnt work, just search this guys name on youtube as well and he will guide you quick and easy, " GEEKrar "

[76561198868205544]

Originally posted by OnlyUseMeBlades:

Youtube, Far cry Primal Audio fix, https://youtu.be/wpwuC7B1Qpc (if link doesnt work in this form then search his name " Awesomeroh " do exactly what he does.

and at the end of his video he says to download the latest version of DirectX
again if this Link >> https://youtu.be/JFqomsCb3xQ doesnt work, just search this guys name on youtube as well and he will guide you quick and easy, " GEEKrar "

Hey!

Thank you for sharing this. Hopefully, this will help others facing similar issues.

- Ubisoft Support