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Last information from the 3rd January 2024 is that this is a PXN issue, and PXN are working on a firmware update to fix it. More information on S397 Discord #support channel.
https://media.discordapp.net/attachments/263001021415030784/1191941995069972542/IMG_6037.png?ex=65a7457c&is=6594d07c&hm=a229f7ffb109f55ea57f0291387cb9169400c4913810222c27bc2ec6986b9b85&=&width=663&height=1204
https://www.e-pxn.com/support/tools