Why can you not buy premium credits? :: Tom Clancy's The Division Player Support

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DugiHowser has Tom Clancy's The Division

Feb 11, 2023 @ 7:22am

Why can you not buy premium credits?

When I try to buy premium credits the store link is broken. Does Ubisoft not want my money?

A developer of this app has marked a post as the answer to the topic above.
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Originally posted by Ubi_TheBerry:

Originally posted by DugiHowser:
Originally posted by Ubi-Clem:
Hey DugiHowser,

I'm sorry to hear that you are not able to complete a purchase for premium credits.

Could you please explain in details what's happening? Do you receive any error message at all? Have you tried through the launchers? The website? And such...

Also, please make sure that the Ubisoft Connect and Steam overlay are both enabled.
If the issue persists, please let us know, so we can dig further into this for you.

- Ubisoft Support

When trying to purchase credits. The game opens a web page but reads error 404. Both UC and Steam are enabled. I tried via the website but I seem to only find credit purchase for D2 not D1. Any thoughts?

Hey DugiHowser,

I'm afraid The Division 1 credits are no longer available to purchase via the Ubisoft Store and in-game.

Apologies for any disappointment and inconvenience caused by this and if there's anything more we can assist with, please let us know!

- Ubisoft Support

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Showing 1-4 of 4 comments

76561199415776636 Feb 16, 2023 @ 6:24am

Hey DugiHowser,

I'm sorry to hear that you are not able to complete a purchase for premium credits.

Could you please explain in details what's happening? Do you receive any error message at all? Have you tried through the launchers? The website? And such...

Also, please make sure that the Ubisoft Connect and Steam overlay are both enabled.
If the issue persists, please let us know, so we can dig further into this for you.

- Ubisoft Support

DugiHowser has Tom Clancy's The Division

Feb 16, 2023 @ 10:15am

Originally posted by Ubi-Clem:
Hey DugiHowser,

I'm sorry to hear that you are not able to complete a purchase for premium credits.

Could you please explain in details what's happening? Do you receive any error message at all? Have you tried through the launchers? The website? And such...

Also, please make sure that the Ubisoft Connect and Steam overlay are both enabled.
If the issue persists, please let us know, so we can dig further into this for you.

- Ubisoft Support

When trying to purchase credits. The game opens a web page but reads error 404. Both UC and Steam are enabled. I tried via the website but I seem to only find credit purchase for D2 not D1. Any thoughts?

A developer of this app has indicated that this post answers the original topic.

Ubi_TheBerry [developer] Feb 20, 2023 @ 6:51am

Originally posted by DugiHowser:
Originally posted by Ubi-Clem:
Hey DugiHowser,

I'm sorry to hear that you are not able to complete a purchase for premium credits.

Could you please explain in details what's happening? Do you receive any error message at all? Have you tried through the launchers? The website? And such...

Also, please make sure that the Ubisoft Connect and Steam overlay are both enabled.
If the issue persists, please let us know, so we can dig further into this for you.

- Ubisoft Support

When trying to purchase credits. The game opens a web page but reads error 404. Both UC and Steam are enabled. I tried via the website but I seem to only find credit purchase for D2 not D1. Any thoughts?