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If you are now using the new version of Uplay, Ubisoft Connect as it may have updated, please follow these steps for this launcher too. Should you need a link to the new launcher, you can find it here > https://ubisoftconnect.com/en-GB/
-Ubisoft Support
Thank you for sharing this!
I'm glad that this issue has been resolved for you.
Happy gaming and if you have any additional questions, please let us know.
- Ubisoft Support
Additional steps to try if that does not help:
- Clear Ubisoft Connect cache - https://ubi.li/uNKwr
- Connectivity troubleshooting - https://ubi.li/z4Aav
- Uninstall the game and Ubisoft Connect, then reinstall them on the same drive as your OS - https://ubi.li/cf8hs
I will now lock this thread as it is quite old.
- Ubisoft Support