No voice and subtitles in cutscenes

[DaSilver[FailArmy]]

Ran into a bug where I would get no audio and subtitles in cutscenes. Footsteps or the sound of a paperclip falling in the cutscenes are there, but no voice what so ever. At first I thought that it's due to my 7.1 (ONLY) headset configuration, found several forum posts with a similiar problem. Solved this temporarily by switching audio language setting. Switch language to Russian and BOOM! The voices are back AND so are the subtitles. Havent tried switching back, maybe that will work again too, I dunno. One odd thing that I've noticed is that sometimes the subtitles would appear for a split second and dissapear. Hope this helps anyone.

[Ubi-Matcha]

Hey! I've just moved this to community support so we can assist you further.
It's unusual that changing the language would resolve this, have you had any luck switching the language back yet?

The first thing I'd recommend is verifying your game. Let us know how you get on!

- Ubisoft Support

[PROTOTYPE]

Lmao, after all years it's still like this. Players report the same issue in The Division 2

[Ubi-Thrupney]

Hey there :) We have indeed been tracking some similar issues in The Division 2. We've fortunately managed to fix many of them, but we're aware that some issues remain. With the help of reports from players, we should hopefully be able to further our investigations into those issues. As such, if any players here on The Division 1 forums does play The Division 2 and runs into similar issues, please get in touch at the links below!

Facebook PM[ubi.li]
Twitter DM[ubi.li]
Ubisoft Support's help website[www.ubisoft.com]
The Division 2 Discussions Forum[discussions.ubisoft.com]

[Dyris_Gaming]

I'm having audio problems as well where when ppl talk it sounds like they are far away or no voice at all how to fix this?

[PROTOTYPE]

So m8, when you see the message on Steam store page that your copy of The Division will be localised, be aware that it's partly true. At least in my region it is. I can still switch between languages, including spoken. So I set up the english spoken language, but they aren't ever played. Cutscenes don't have sounds, characters just move their lips but don't make sounds either.
Man, watch dogs was released in 2014 and it had limited option to switch languages in region-locked copies of the game, and that design worked fine. Or, well, the decision to lock the language for each region is controversial imo, but in that game, it worked as it was supposed to.
So the solution, as you can guess, will be adding back the english spoken language pack, there're like 800 files of it. Remember that the game was given away one on Uplay? This is how I got the files. You go to game root directory\rogue\sdf\pc\data and copy the following files: sdf-C-[2000-2799].sdfdata to the according directory in your Steam game installation.
Some say there was a trial version of the game on Uplay, I didn't find it. But either way, you gotta have the english copy of the game.

[76561199187542534]

Hello there (снг) StickyBandit,

Sorry you're having trouble with the voice audio at the moment.

Would you be able to take a look at the advice kindly given above by PR0T3CT10N?

If you're still not able to get this audio working, would you be able to let us know:
- Which region version of The Division you're playing on?
- If this audio is only missing/quiet during cutscenes?
- If you're using surround sound software, or a specific headset?

Many thanks.

- Ubisoft Support

[W8forme]

Just started playing division a few days ago and also having the same problem - no voices and subtitles in cutscenes.

[76561198885856812]

Hello W8forme,

Thanks for reaching out and I'm sorry to hear about your experience.

Can you please try the troubleshooting steps {連結已移除}in this article? It will help to eliminate any potential software conflicts.

If the issue persists, could you please contact our team on our {連結已移除} Support Site?
Please attach both of the following system files:

• {連結已移除}DXDIAG
  
• {連結已移除}MSINFO

You can also contact us via social media: {連結已移除}Facebook or Twitter.

It will help our Customer Support team to investigate this further for you. If you have any additional questions, please let us know.

- Ubisoft Support

[Tarvoskemwer]

引用自 DaSilverFailArmy：

Ran into a bug where I would get no audio and subtitles in cutscenes. Footsteps or the sound of a paperclip falling in the cutscenes are there, but no voice what so ever. At first I thought that it's due to my 7.1 (ONLY) headset configuration, found several forum posts with a similiar problem. Solved this temporarily by switching audio language setting. Switch language to Russian and BOOM! The voices are back AND so are the subtitles. Havent tried switching back, maybe that will work again too, I dunno. One odd thing that I've noticed is that sometimes the subtitles would appear for a split second and dissapear. Hope this helps anyone.

Had the same problem in Division 2 and your suggestion fixed it, non-steam version and verify was also tried - thx agent