Crash on startup - FIX(?)

[Rawsome83]

EDIT:
So it turns out, it was my fault all along. It might be all the other stuff I've been doing, but as soon as I did the following, the game ran without a hitch:

I'm an avid PC user, and I tweak a lot of things to get the max performance out of it. This is a first for me..
It turns out that disabling the service task named "Workstation" was the culprit all along..
I know right? wtf..
Never in my 20+ years of PC experience have I ever had Workstation be needed for a game to simply run, never the less being a problem at all.

SOLUTION:
Some of you, maybe even most of you, don't even know what Workstation is. And if you've got the same problem I have, there might have been someone who disabled it for you. Here is how you toggle it on/off:

-So go to your Windows button, lower left corner of your desktop.
-Go to the search field, type msconfig, then hit enter.
-A window will eventually pop up, and it might look dangerous and confusing. Don't fret, just do the following...
-Go to the "Services" tab and scroll your way down the list until you find WORKSTATION, making absolutely SURE you don't uncheck anything while your scrolling downwards (Doing so might disable critically needed tasks for windows to run).
-If you find that workstation is unchecked, simply check it. Press Apply, then press OK.

You have to restart your computer for the service to start properly, you can however force it (but I'm not going into that here, just restart lol).
Once you've restarted, you might notice windows takes a bit of extra time to initialize as normal. SSD users won't have any significant notice of this.

Now try running the game. Worked for me.

For those who wonder why, and what Workstation is, I'm not going to cover that here.. Only that it can take a significant toll on your startup time among other things. Google it to find out more (if you wish).


I hope it helped :) Happy gaming!

[Haron]

Download and install K-Lite_Codec_Pack_1201_Mega it will help.

[Malen]

Ok... now i can join the game... but a wild Delta 10010186 error appears..... -___________- ♥♥♥♥

[Rawsome83]

Ursprünglich geschrieben von Malen:

Ok... now i can join the game... but a wild Delta 10010186 error appears..... -___________- ♥♥♥♥

Those are server down messages. Congrats bro, you're in! :D

[Malen]

Im not in yet... i opened ports... did all the ♥♥♥♥♥♥♥ ♥♥♥♥ that ubilol assist said... still getting the ♥♥♥♥♥♥♥ error. I think im done with this game -_- this is ridiculous...

[Rawsome83]

Ursprünglich geschrieben von Malen:

Im not in yet... i opened ports... did all the ♥♥♥♥♥♥♥ ♥♥♥♥ that ubilol assist said... still getting the ♥♥♥♥♥♥♥ error. I think im done with this game -_- this is ridiculous...

does the error say Ubisoft services not available at this time?

[Gauss]

Hey guys, i'm from Brazil
I have the same problem than you...

I was very sad that I could not solve this problem because it wanted to play, it was then that I began to move the files until BUM ... I THINK I thought the SOLUTION!

She is the dumbest possible ...

First:

Go to C:\Users\????\Documents\My Games\Tom Clancy's The Division

So you go to "gfxsettings.thedivision.exe.raptr_1460148062"

In the top we have this:

<?xml version="1.0" encoding="UTF-16" standalone="no"?>
<GSA_SDK Version="1.0.2.0">

You see????

The current version of the game is the >1.1<

So you change the 1.0.2.0 to 1.1 and save!

Its all done! you can play now!! work for me, good luck guys!

[Mr_Sands80]

http://steamcommunity.com/app/365590/discussions/0/361787186439843207/

Check your event veiwer for the application crash- fix the problem based on the error id through msdn -> start the game.

To open the event veiwer click start and in the search bar type 'Event'. Administrative events will have the application crash along with the apllication tab. If you want you can post the info in here and I could help you with it. Also note other critical errors in there could be causing the problem too.

(note right click copy doesnt work in event veiwer you need to use cntrl v and cntrl c)
(Note you will find better microsoft based results with bing search than you will with google search)
(also note you can run 32 bit processes on a 64 bit system but not 64 bit on 32. A good example would be VAC 32 bit process -unless there was a update I didnt know about)

Everything is not just cut and dry as finding a post to fix an issue- The event veiwer will never fail you for error info though. Use it- love it- make it a part of your troubleshooting routine.

[Rawsome83]

Don't forget, this was day one, launch. raw and without any hotfixes. My problem is most likely solved by now, by Ubi. And I haven't played in weeks. But I wish everyone the best of luck, and if I can help one person, then it's worth it to me.

Happy gaming guys :)

[Morose_Storm]

I found a solution - Thank God :
Two Ubisoft games that I bought recently crashed either at launch or in certain heavy game conditions - heavy graphics like snow or rain etc...
Those games in question : "The Division" and "Rainbow Six : Siege".

Solution : I updated my GeForce Drivers.
I went to the NVIDIA official website and downloaded the latest Driver (which was called the 368 something ...) and now both these games work... I played a few hours in multiplayer mode in "Rainbow Six : Siege" and I played about 20 minutes "The Division", shooting and walking around, it all seems to work, no crash.

[Hatchet]

Posted in other similar discussons. I had crashing before anything loaded, and this was *my* solution. I manually opened uPlay (install if you havent). It had to patch itself, then had to 'recognize' that i was attempting to play the game from Steam. Once it did this, it booted right up (from Steam, not from uPlay). Might have to keep uPlay open or open it before playing, havent tested it much, but seems to be working now.

[JerzeyLegend]

Ursprünglich geschrieben von Gauss:

Hey guys, i'm from Brazil
I have the same problem than you...

I was very sad that I could not solve this problem because it wanted to play, it was then that I began to move the files until BUM ... I THINK I thought the SOLUTION!

She is the dumbest possible ...

First:

Go to C:\Users\????\Documents\My Games\Tom Clancy's The Division

So you go to "gfxsettings.thedivision.exe.raptr_1460148062"

In the top we have this:

<?xml version="1.0" encoding="UTF-16" standalone="no"?>
<GSA_SDK Version="1.0.2.0">

You see????

The current version of the game is the >1.1<

So you change the 1.0.2.0 to 1.1 and save!

Its all done! you can play now!! work for me, good luck guys!

Thanks buddy. I tried what you said and it didn't work, I installed the game 3 times and it kept crashing, which was weird because I had just played during the free weekend. My brother got me the game on Steam and it kept crashing on start.

So I deleted the entire Tom Clancy's The Division folder under Documents/My Games. When the game started it created a new one and launched. Thanks.

[HolyQuadrant]

Doesn't work

[giuseppetm]

FOR PEOPLE WHO ALREADY HAVE THIS PROBLEM:

GO TO:
Documents\My Games

DELETE THE FOLDER "Tom Clancy's The Division"
Start the game.
The folder will re-create automatically.
ENJOY.

EDIT: You will have the online backup of the game, or you will lose the savegames.

[Skuly]

For me it was dx12....

C:\Users\????\Documents\my games\Tom Clancy's The Division/

Open GFXSettings.TheDivision.exe.xml in text editor and change ...

<OPTION Name="DirectX 12" Registered="True" Type="Bool" Value="True" />

to

<OPTION Name="DirectX 12" Registered="True" Type="Bool" Value="false" />

Save file and game starts dx11 mode and I am able to get ingame.

[Sean Diaz]

i need help....... lastnight i reinstalled my partners laptop twice, the game seems to run FLAWLESLY after the reinstallation but the same thing happened this morning aftera nights of sleep, the game stopped working without any reasonn and all it ddoes iis show a black schreen, pop back away, pop back up black schreen, then it goes to black - windowedd mode and crashes...... Im about done as i dont want to keep reinstalling my ypartners laptop daily so he can pllayy this stupid ggame... can someone help?