Game crashing? Solutions provided!

[Droz1937]

FINAL EDIT: This is on a RTX 2080 TI for reference.
HFTS- Game will not launch.
-NVidia states that it is a game problem and must be fixed by Ubisoft. Ubisoft has known about the problem since October 2018. Links provided in chat.

PCSS- Game will launch, but crashes soon after.

Do NOT use HFTS and PCSS; leave the setting on high. Make sure DirectX 12 is off. If your game is still crashing, check your CPU and GPU temps. After some crashes a full reinstall of the game is needed in order to correct for damaged files (verification did not fix them.)

Everything else works as it should. I hope this does not carry over to The Division 2.

_________________________________________________________________________
Directx 12 is off. I have deleted the mygames folder multiple times. This game used to run with no problems when I played it years ago.

Why does ubifail so often?

EDIT: Troubleshooting the crashing has led to me to find the problem lies somewhere in the following:

I have everything maxed right now except for the Nvidia options (HBAO+, PCSS, HFTS, Multi-Frame Sampled AA, etc.) and SMAA is off.

No crashes or problems so far.

EDIT 2: HBAO+ works fantastic. I have found some issues with SMAA possibly. I know for a fact that part of the problem (at least for RTX 2080) is HFTS. Do NOT use HFTS. I have yet to try PCSS, but reports are not good.

[Frodonator]

Droz eredeti hozzászólása:

I have a Strix RTX 2080 TI OC edition...a better card won't help. This game is ♥♥♥♥♥♥ and abandoned.

I could do with getting a better one anyway and it gives me a reason too.

Division 2 beta did it as well for me.

[Master of Horror]

Played it for 3000 hours now it never works, crashes on loading.

[Droz1937]

HFTS was reported as broken to NVidia and they responded that it is a game problem, that has to be fixed by ubisoft.

https://forums.geforce.com/default/topic/1073834/geforce-rtx-20-series/hfts-support-on-rtx-2080/

Ubisoft's Ubi-Mullac responded by stating they have several reports of this and are looking into it. That was reported back in October...I guess there will be no fix.

https://forums.ubi.com/showthread.php/1938666-PC-HFTS-Shadows-crash-game-on-RTX-2080

This means DO NOT use HFTS; at least with a RTX 2080. If you cannot get into the game to change the setting, delete the graphic settings in your My Documents->My games->Tom Clancy's The Division folder.

[Droz1937]

I have fixed my problems and edited the OP as appropriate.

[76561198885856812]

Hi Droz,
Sorry to hear that.


Could you please submit a support ticket on our {HIVATKOZÁS TÖRÖLVE} Support Site
Please attach both of the following system files.

• {HIVATKOZÁS TÖRÖLVE}DXDIAG
  
• {HIVATKOZÁS TÖRÖLVE}MSINFO 

Our Customer Support team will investigate this further for you.

- Ubisoft Support

[Droz1937]

UbiMark eredeti hozzászólása:

Hi Droz,
Sorry to hear that.


Could you please submit a support ticket on our Support Site[support.ubi.com]
Please attach both of the following system files.

• DXDIAG[support.ubi.com]
  
• MSINFO[support.ubi.com] 

Our Customer Support team will investigate this further for you.

- Ubisoft Support

Done. I hope it helps!