Tom Clancy's The Division

Tom Clancy's The Division

Kalugaaa Feb 22, 2018 @ 5:07am
Cant Login to Uplay
i just installed the game and i cant even log on

"a ubisoft service is not available at the moment you can try again later or switch to offline mode"
Originally posted by [UBI]Insulin:
I'd try running Uplay as an administrator as another possible workaround, and then open a ticket with https://support.ubi.com for assistance. From what I'm seeing there's no issue that would affect The Division on PC on our end right now, but I'll keep an eye out.
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Showing 1-11 of 11 comments
gravem Mar 24, 2018 @ 10:01am 
Did you find a solution to this problem? I also just bought the game and have the same issue.
Kalugaaa Mar 24, 2018 @ 10:12am 
some how after i post this , the problem solve i suggest you to do the same.

or maybe restart the modem
gravem Mar 24, 2018 @ 10:25am 
OK, thanks. I'll keep trying.
The author of this thread has indicated that this post answers the original topic.
[UBI]Insulin Mar 24, 2018 @ 1:09pm 
I'd try running Uplay as an administrator as another possible workaround, and then open a ticket with https://support.ubi.com for assistance. From what I'm seeing there's no issue that would affect The Division on PC on our end right now, but I'll keep an eye out.
xJaxelx Mar 24, 2018 @ 1:42pm 
I also just bought this game, but cant log on uplay. I tried running as an admin. but it still not working.
Macdallan Mar 25, 2018 @ 3:32am 
I can't get it to run right now, I'll give some of this a try but it used to work just fine. I have no idea why it's decided to choose to stop working this week. The .exe file just... stops. It begins to load normally then freezes up for no apparent reason and the process just... stops. No crash, no error message. Nothing.

Edited - found a fix for my issue...

*facepalm* Okay, it's this frigging simple - make sure you run both UPlay and Steam in admin mode. I tried a boatload of things that were stupidly complicated, then thought - gee, because they're recommending that we run UPlay in Admin mode maybe Steam can't access or use the UPlay executable when it is in admin mode. Guess what? That's the problem. Just make sure you run Steam in admin mode *and* UPlay in admin mode. Problem solved. Hope this helps a lot of you get this running without any massive headaches.

Ubisoft - my bill shall be in the mail. :)
Last edited by Macdallan; Mar 25, 2018 @ 4:16am
Error code: DELTA C-1-200
Tried several ways for several times and none of them worked. So sad. Guess I can't get the mask from this Global Event.
xJaxelx Mar 25, 2018 @ 8:09am 
I found out my problem. The Uplay version you get from Steam is old. Download the new version directly from Ubisoft, and everything will work fine.
Radiant Mar 25, 2018 @ 9:28am 
xJaxelx It worked. Thank you.
giannakos100 Mar 25, 2018 @ 9:28am 
i buy the game and i play 2 or 3 hours last day...today i try to play again and uplay client crash..i unnistall the client 2 times and i have the same problem..help me :(
gravem Mar 26, 2018 @ 8:16am 
I tried running both Uplay and Steam in admin. Uninstalled Uplay and downloaded the installer directly from the website. That seemed to install a newer version than the installer that came with The Division install. That seemed to do the trick for me.
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Date Posted: Feb 22, 2018 @ 5:07am
Posts: 11