Game will not start

[Cat wearing a hat]

I have tried multiple things but it still doesn't start. I try and open it and nothing happens. It shows up in the task manager but nothing happens and it says it's at like 0% cpu usage. I've tried playing it through steam and uplay, neither worked. I have verified the game and I have even re-installed the game.

[Reborn]

well you play battlegrounds so you must have a supercomputer, try reinstalling your videodriver

[Cat wearing a hat]

Originally posted by Reborn:

well you play battlegrounds so you must have a supercomputer, try reinstalling your videodriver

i just updated my drivers, monday-ish

[Reborn]

Originally posted by Luna:

Originally posted by Reborn:

well you play battlegrounds so you must have a supercomputer, try reinstalling your videodriver

i just updated my drivers, monday-ish

did you redownload the game? or did you make a backup and moved the files?

[Cat wearing a hat]

Originally posted by Reborn:

Originally posted by Luna:

i just updated my drivers, monday-ish

did you redownload the game? or did you make a backup and moved the files?

i uninstalled it, then redownloaded it

[Prince-Nyan]

0% tends to mean it's being blocked by something.

[Cat wearing a hat]

Originally posted by Prince-Nyan:

0% tends to mean it's being blocked by something.

Well when i first start it, it's around 6-13% cpu usage then it drops to 0

[Super Duper mega Bieber Fan]

Try entering Uplay first, go into settings and, i can't really recall what the option is called, but it is to disable ingame overlay, so it doesn't interact with the game. Disable that one in Uplay and try again, i've had loads of issues that was solved by disabling Uplay overlap in game.

[Mark_Bench]

A mi lo que me funciono fue deshabilitar el software razer synapse de mi mouse y teclado y solo con eso el juego corrio sin problemas. habia probado de todo pero nada lo hacia iniciar.
supongo que debe tener algun impedimento para correr con esa aplicacion activa.

What worked for me was to disable the razer synapse software of my mouse and keyboard, and that's the only way the game ran without problems. I had tried everything but nothing made it start.
I suppose that the game must have some impediment to run with that active application.

[I S H A N]

I am having the same problem. I start the game the process starts and stays there for a few seconds and then the game closes. Tried removing and reinstalling but no luck. Have you found a solution to this problem??

[fadamor]

I'm tired of trying to fix this. Game was crashing to desktop repeatedly after an hour or two of play. Then it crashed one time before I even got out of the safehouse, and the game has refused to start ever since. Uninstalled The Division and reinstalled it TWICE. During the second cycle I also uninstalled Uplay and deleted both folders from my hard drive, then reinstalled The Division (which also reinstalled Uplay).

On a 64-bit Win10 system, symptoms are: Trying to start TD from Steam does nothing but briefly flicker a dialog box too fast to read. Uplay does not automatically start. Task Manager does not show TD as running. Uplay can be started from the desktop icon, or manually from the UplayLauncher.exe file, but cannot be started from the UplayLauncher64.exe file. With Uplay running and minimized in the system tray, trying to run TD from Steam results in the same nanosecond dialog flicker then nothing. Again, Task Manager does not show TD as running. Contacting Ubisoft Support resulted in some things to try - mainly go into Task Manager/Startup and disable all startup items then try again. When I did, no difference. :-/

[I S H A N]

I checked the event viewer and monitored the errors for a 15 minutes and continuously tried to run the game and it turned out to be some sort of Privilege problem.
Enabling "Run as administrator" on thedivision.exe and then starting the game from steam solved the problem for me.

[76561198432872620]

Hey,

Please try all of the steps in this FAQ: {LINK REMOVED}https://support.ubi.com/en-GB/faqs/000025947/Basic-PC-Troubleshooting/

Originally posted by Hyperion Scrooge:

I checked the event viewer and monitored the errors for a 15 minutes and continuously tried to run the game and it turned out to be some sort of Privilege problem.
Enabling "Run as administrator" on thedivision.exe and then starting the game from steam solved the problem for me.

Thanks for this, this is covered in the FAQ if you want to try that first.

- Ubisoft Support Team

[Cat wearing a hat]

Originally posted by Hyperion Scrooge:

I am having the same problem. I start the game the process starts and stays there for a few seconds and then the game closes. Tried removing and reinstalling but no luck. Have you found a solution to this problem??

Windows 8 / 10:

1. From the Windows Start, search for msconfig.
2. Select System Configuration / msconfig.exe from the search results.
3. On the Services tab of the System Configuration dialog box, click to select the Hide all Microsoft services check box, then click Disable all.
4. On the Startup tab of the System Configuration dialog box, click Open Task Manager.
5. On the Startup tab in Task Manager, for each startup item, select the item then click Disable.
6. Close Task Manager.
7. On the Startup tab of the System Configuration dialog box, click OK, then restart the computer.

[Cat wearing a hat]

Originally posted by fadamor:

I'm tired of trying to fix this. Game was crashing to desktop repeatedly after an hour or two of play. Then it crashed one time before I even got out of the safehouse, and the game has refused to start ever since. Uninstalled The Division and reinstalled it TWICE. During the second cycle I also uninstalled Uplay and deleted both folders from my hard drive, then reinstalled The Division (which also reinstalled Uplay).

On a 64-bit Win10 system, symptoms are: Trying to start TD from Steam does nothing but briefly flicker a dialog box too fast to read. Uplay does not automatically start. Task Manager does not show TD as running. Uplay can be started from the desktop icon, or manually from the UplayLauncher.exe file, but cannot be started from the UplayLauncher64.exe file. With Uplay running and minimized in the system tray, trying to run TD from Steam results in the same nanosecond dialog flicker then nothing. Again, Task Manager does not show TD as running. Contacting Ubisoft Support resulted in some things to try - mainly go into Task Manager/Startup and disable all startup items then try again. When I did, no difference. :-/

Windows 8 / 10:

1. From the Windows Start, search for msconfig.
2. Select System Configuration / msconfig.exe from the search results.
3. On the Services tab of the System Configuration dialog box, click to select the Hide all Microsoft services check box, then click Disable all.
4. On the Startup tab of the System Configuration dialog box, click Open Task Manager.
5. On the Startup tab in Task Manager, for each startup item, select the item then click Disable.
6. Close Task Manager.
7. On the Startup tab of the System Configuration dialog box, click OK, then restart the computer.