Tom Clancy's The Division

Tom Clancy's The Division

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Pale Dolphin Dec 16, 2016 @ 5:09am
Awful performance... Can I fix it?
So, I've got a huge performance issue. First of all, my FPS is fine, it's always somewhere between 30 and 60. But I've got completely different issue -- enemies take a lot of time to load. This results in me being unable to play.

So, say I'm entering a new mission location. I use my scan, I see some enemy markings appear on my map, and a message that some threats were found in this region. When I look at them, however, I don't see anything. But if I come closer, they will start attacking me, and I can not shoot them, because for me the didn't spawn yet!

This is fixable by waiting 3-5 minutes in every new location, waiting for it to load properly (and enemies are loading last, after all of the objects are loaded). Which is absolutely not working for me, so I'm asking this: can I fix this somehow? If yes, what part of my PC should I upgrade? Is it videocard or CPU issue?

Or maybe I can fix it by enabling/disabling something in the options?

Thanks in advance.
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Pale Dolphin Dec 16, 2016 @ 7:30am 
Forgot to mention my specs:

Intel E8500
8GB RAM
GTX 750 (1 GB)

I know it's kinda weak rig, but the game runs smoothly on 30-60 FPS. It's just the caching/preloading's the issue, and I don't know which part of my PC causes it.

My HDD is not SSD, but it's not a 5400 RPM either -- it's your average 7200 RPM SATA-III 500 GB hard drive).
butthead69 Dec 16, 2016 @ 8:01am 
Originally posted by Pale Dolphin:
Forgot to mention my specs:

Intel E8500
8GB RAM
GTX 750 (1 GB)

I know it's kinda weak rig, but the game runs smoothly on 30-60 FPS. It's just the caching/preloading's the issue, and I don't know which part of my PC causes it.

My HDD is not SSD, but it's not a 5400 RPM either -- it's your average 7200 RPM SATA-III 500 GB hard drive).

upgrade ram to 12-16gb it will boost system performance all around, would get a few kingston cheap ssd for gaming. Put OS on ssd for sure. I have the samsung 850 evo 120gb for OS and it works like a dream, its a bit pricey but WORTH it completely as it has never failed me and i have been using the samsung ssd 800 series ssd's in all my builds for a few years now. So a high quality ssd for os and then take a pick of any number of ssd's on sale for your games. GPU is 1gb vram, that may or may not be enough i dont know.

Quick google search of your cpu, says you have a 775 socket motherboard. Thats pretty dated, to most gamers thats ancient tech. I think its safe to say you need a whole new pc. Probably could get away with using the same gpu in new build. Good pc for lightweight gaming or w/e but games like this and others, its gonna chug along. Wait for black friday or boxing day sales. Keep an eye on the prices and check out pcpartspicker will show you lowest prices for each part from all the stores (not all im sure lol)

Hope that helps...
Last edited by butthead69; Dec 16, 2016 @ 8:02am
Dark Elf Dec 16, 2016 @ 8:07am 
Originally posted by Pale Dolphin:
My HDD is not SSD, but it's not a 5400 RPM either -- it's your average 7200 RPM SATA-III 500 GB hard drive).
Check my earlier post - make sure you defragged your drive and try setting the min/max on your system cache to 12288. It's not going to be a magic fix by any stretch of the imagination - but it may help a bit. Unlike upgrades, this is a tweak that won't cost anything. And it's a good place to start - if it helps, then an upgrade might be warrented.

MarcusReed Dec 16, 2016 @ 8:18am 
Originally posted by Dark Elf:
Originally posted by Slick Reed:
@dark elf thank you for your insightful response to a gaming problem that is obviously to anyone with PC knowledge to be a problem the games servers and/or optimization.


Could it be server lag? Maybe - but then he'd be seeing other problems like unresponsive controls - not asset loading issues.


Server lag and slow laggy input controls where already mentioned, revisiting previously stated problems to enlightend your understand is kind of a waste of time.
Dark Elf Dec 16, 2016 @ 8:26am 
Originally posted by Slick Reed:
Server lag and slow laggy input controls where already mentioned, revisiting previously stated problems to enlightend your understand is kind of a waste of time.
Trying simple fixes is never a waste of time... Especially since almost no person that's been around computers for a majority of their lives will tell you that setting the cache to 1.5 x the amount of memory you have - is a waste of time...

And he said nothing about controls in the original post:
When I look at them, however, I don't see anything. But if I come closer, they will start attacking me, and I can not shoot them, because for me the didn't spawn yet!
And that says nothing about laggy controls.
That says the server sees them - and he doesn't, which I again think is an asset loading issue.

MarcusReed Dec 16, 2016 @ 8:29am 
Originally posted by Dark Elf:
Originally posted by Slick Reed:
Server lag and slow laggy input controls where already mentioned, revisiting previously stated problems to enlightend your understand is kind of a waste of time.
Trying simple fixes is never a waste of time... Especially since almost no person that's been around computers for a majority of their lives will tell you that setting the cache to 1.5 x the amount of memory you have - is a waste of time...

And he said nothing about controls in the original post:
When I look at them, however, I don't see anything. But if I come closer, they will start attacking me, and I can not shoot them, because for me the didn't spawn yet!
And that says nothing about laggy controls.
That says the server sees them - and he doesn't, which I again think is an asset loading issue.

Which would be a possiblity if he alone had this problem. The cache fix is an old one and has never done anything to help with the problems this game has had since launch. That fix was not what I refered to as a waste of time even tho doing so will be.
Last edited by MarcusReed; Dec 16, 2016 @ 8:31am
Pale Dolphin Dec 16, 2016 @ 8:42am 
How do I set my system cache to x1.5, where do I do that?
MarcusReed Dec 16, 2016 @ 8:44am 
Originally posted by Pale Dolphin:
How do I set my system cache to x1.5, where do I do that?

Right-click anywhere in the screen that displays the cache configuration options. Click "New" from the context menu that appears, and then select "Integer" from the secondary context menu. Enter "browser.cache.memory.capacity" in the dialog box that pops up and press the "OK" button to submit it.

https://www.youtube.com/watch?v=Ev-Hc1Y7YnM
TheTasmar Dec 16, 2016 @ 8:47am 
Originally posted by Dark Elf:
Originally posted by Slick Reed:
Server lag and slow laggy input controls where already mentioned, revisiting previously stated problems to enlightend your understand is kind of a waste of time.
Trying simple fixes is never a waste of time... Especially since almost no person that's been around computers for a majority of their lives will tell you that setting the cache to 1.5 x the amount of memory you have - is a waste of time...

And he said nothing about controls in the original post:
When I look at them, however, I don't see anything. But if I come closer, they will start attacking me, and I can not shoot them, because for me the didn't spawn yet!
And that says nothing about laggy controls.
That says the server sees them - and he doesn't, which I again think is an asset loading issue.

I wouild argue against you statement regarind gcache size. If you have any understanding what the purpose of the page file or swap space is used for you would understand that the recommendation for 1.5-2x the amount of memory was designed around older systems running 1-2GB. In newer modern systems with high amounts of memory you might not even need a page file, although i would always recommend having one of at least a GB, unless you believe there is a chance you will run of of memory. One of the only reasons I can think of having a 32GB page file (or more if you have more than 16GB or memory) would be for system crash dump, but if you don't care about that there is no need. Please do your research before you make unfounded statements.
Dark Elf Dec 16, 2016 @ 8:47am 
Using Win10: Right click on my computer - chose properties. Find "advanced system settings" - click advanced - click on vitural memory and a window will pop up (it'll say automatically manage paging' - click that off Go down the page to "custom zise and for min and max set it to the 12288. You'll eventually get the message to reboot... Do so.

Again, it's not going to be a big change - but if it helps, you're closer to figuring out what's wrong....
King Hadu Dec 16, 2016 @ 8:48am 
if you read the OP's post you will see the issue is NOT related to his PC.

Atleast not in the sense that his PC is underpowered. His particular brand of parts, drivers etc all line up in such a way that he is having these issues with this game.

This is a problem everybody immediately jumps on his or her PC is the issue etc etc.

Most often the issue is with the game itself
Pale Dolphin Dec 16, 2016 @ 8:51am 
While I was experimenting, I found out that alt-tabbing out of the game loads assets a lot faster. It takes <1 minute for enemies to spawn, if I'm alt-tabbed.

Also, if I'm sprinting towards one direction, not only enemies won't appear -- objects and obstacles will take some time to preload too. More than that, my character would stop sprinting after some time and start running, then walking, then just stop, like he'd facing invisible wall.

I honestly don't know what's going on, but evidently it's my outdated PC (not sure, which part exactly, though).
Pale Dolphin Dec 16, 2016 @ 9:05am 
Originally posted by King Hadu:
if you read the OP's post you will see the issue is NOT related to his PC.

Atleast not in the sense that his PC is underpowered. His particular brand of parts, drivers etc all line up in such a way that he is having these issues with this game.

This is a problem everybody immediately jumps on his or her PC is the issue etc etc.

Most often the issue is with the game itself

Actually, it's most likely has to do with my PC, since I've got really old motherboard. My CPU is not even i-something, it's intel 8500. What surprises me is that I have decent FPS, while this weird bug happens.
Dark Elf Dec 16, 2016 @ 9:16am 
Originally posted by King Hadu:
if you read the OP's post you will see the issue is NOT related to his PC.

Originally posted by Pale Dolphin:
Actually, it's most likely has to do with my PC


Originally posted by Pale Dolphin:
While I was experimenting, I found out that alt-tabbing out of the game loads assets a lot faster.
Once again suggesting the issue with I/O

Originally posted by Pale Dolphin:
Also, if I'm sprinting towards one direction, not only enemies won't appear -- objects and obstacles will take some time to preload too.
Again suggest some sort of I/O problem...

Originally posted by Pale Dolphin:
More than that, my character would stop sprinting after some time and start running, then walking, then just stop, like he'd facing invisible wall.
That could be that the game is still loading assets and is backed up (you see stuff like this in games like Minecraft when the server can't keep up with you...

I'm not totally convinced it's not a memory issue of some sort - assets are trying to be loaded into memory, and the game can't keep up.

ReFractum Dec 16, 2016 @ 9:18am 
Im experiencing the exact same issues as Pale Dolphin. My specs would be considered good at an i5 core, 16gb of DDS 3 RAM and 4GB Nvidia dedicated Video Memory along with a 1TB HDD at 7200. and i defragment it every week....

Even with a northwestern internet connection test to charter im pushing 95MBPS upload and download speed so its not my internet connection that should be the problem! Even in game theres and icon that states explicitly "POOR CONNECTION TO SERVER" which is BS as i know im fine on my end. Looking at the official forums everybody is having these issues.

The only reson why im still trying to find support for this game is that i cant get a refund because i didnt know about the 2hr playtime limit.... loads of fudge tbh

And as for the NPCs loading in last, thats very true!! I cannot run anywhere in the game as the map fails to load. No cars, trash on the streets, fences, road blocks or anything else, even TEXTURES and BUILDINGS have issues loading. entire sides of buildings are just a grey color... until i stnad in place for 2 minutes (1 minute 38 seconds as i timed it...). When my radar detects hostiles, i wait for another minute or so. IF i get too close, i actually become damaged! by gunfire or melee! the people literrally have the enemy markers 30ft in front of me and when the game catches up the suddenly change postion and appear next to me. and most often i die.
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Date Posted: Dec 16, 2016 @ 5:09am
Posts: 53