Game won't start from Steam

[conjoinerdrive]

The game worked fine when I last played (a long while ago), now when I try to run, it doesn't work. i get the message
"The game crashed. The crash report folder named XYZ next to game executable.
It would be great if you'd send it to the developer of the game"

Have emailed [e-mail]

I added virus and firewall exception to the game, also tried running in Admin mode. Also reinstalled the game but no joy.
Thanks

[Jean-Francois Fiset]

Hello!

Sorry about this issue. We received your email and we will get back to you as soon as we can.

[marshall.ryan]

Have also emailed, getting same issue - haven't been able to play yet. Any help much appreciated!

[marshall.ryan]

Optimistic bump, still keen to play this but can't start it.

[marshall.ryan]

Ok, so after lots of digging on the webz, it's - wait for it - a Citrix Workspace issue with Unity engine. I use Citrix for work, and something in the latest version 'breaks' Unity, so any game using that engine will crash at startup.

I uninstalled Citrix and it worked fine. More reading yielded that the Citrix Workspace from the Windows Store doesn't have this problem, and I can confirm that is my finding. Excited to try the game now!

[conjoinerdrive]

Ursprünglich geschrieben von marshall.ryan:

Ok, so after lots of digging on the webz, it's - wait for it - a Citrix Workspace issue with Unity engine. I use Citrix for work, and something in the latest version 'breaks' Unity, so any game using that engine will crash at startup.

I uninstalled Citrix and it worked fine. More reading yielded that the Citrix Workspace from the Windows Store doesn't have this problem, and I can confirm that is my finding. Excited to try the game now!

Fantastic - that's sorted ! Thanks very much.

[heliodor]

Hello - so after you discovered that Citrix workspace was the issue - what did you do? Did you just get the version from the Windows store? My husband uses this computer for work - I don't know if he's willing to uninstall and get version from Windows store - do you know of a way to disable Citrix from interfering without having to uninstall it?
I tried stopping Citrix using task manager, but that didn't work.

[conjoinerdrive]

Hi I just uninstalled Citrix completely as I didn’t really need it as I had a work laptop also.