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Hello tafurimc,
You cannot play through the game and wind up unable to finish it (an unwinnable state). So there isn't any need to use an earlier save game.
Here are some hints that may help you:
If Okhula (the giant eye) isn't helping yet, then you haven't done what is required elsewhere. Where might that be?
Where did the nurse tell you to wait?
Sometimes just talking to someone will not start the conversation you are looking for. This IS one of those times.
Can you think of something else to do besides just clicking on a non-playable character (NPC) to initiate a conversation?
What do you have in your inventory? If you have exhausted all dialog options with every non-playable character (NPC) in this part of the game, you should have six items in inventory. Do you? If not, look around some more to find that sixth item.
If you have 5 items in your inventory, you're missing something that is needed before Okhula (the giant eye) will help you. Did you talk to the nurse outside the waiting room (and do what she said to do)?
If you have six items in inventory, have you tried using an inventory item with the right NPC to initiate the conversation you're looking for?
So which NPC in the waiting room would be most likely to not have to wait as long as the others? Perhaps using an inventory item on that NPC would help?
If these hints don't help, consider looking at this prior thread: https://steamcommunity.com/app/362680/discussions/0/412447613566709999/ which I found by searching the Fran Bow discussions using the topic "waiting room".
I hope you have enjoyed your time playing Fran Bow so far and will enjoy the rest of the game as well.