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I'm sorry that you're having trouble playing Fran Bow on your Mac running OSX Mavericks after having played for a while. You said that you verified game files and restarted the computer. What was the result of verifying the game files? You should have received the message "All files successfully validated" if all files were present and not corrupted in the Fran Bow game folder. If you received a message which says "1 (or more) file(s) failed to validate and will be reacquired", then I suggest that you again try the process to verify the game cache files and ensure that the message you receive is "All files successfully validated". On my Windows computer, I have sometimes had to run the verify integrity of game cache process more than one time before receiving the "All files successfully validated" message.
I personally don't have any experience running Fran Bow on the Mac platform. But I have seen messages in other steam game forums that said some Mac users have received the same error message you reported in your post. Those gamers solved their issue by deleting the game on Steam and then reinstalling the Mac version of the game through the Steam client software. Will you please try doing that and see if that fixes the issue for you?
This should not affect your prior game progress since the file that keeps track of your game progress is stored in a different folder than the Steam game files.
Location and name of game progress file on a Mac is:
~/.Library/Library/Application Support/com.yoyogames.macyoyorunner/savedata.ini
(You could copy that file off somewhere else if you are concerned that you will lose your game progress. Copying that file back to that same folder later will refresh your game progress if you somehow lose that progress.)
Default Location for Fran Bow Mac game files on Steam (hidden by default) is:
~/Library/Application Support/Steam/SteamApps/common/Fran Bow
I noticed that you have unlocked some achievements while playing the Fran Bow game. Did you unlock those while playing the game on your Mac computer? My belief up until now is that achievements are not unlockable while playing the game on a Mac.
Is there any chance that you have played the game successfully up until now on a Windows computer, and haven't been successful at all yet on your Mac? Your Mac OS does exceed the Mac OS version needed to run the game, so it should run successfully if your Processor, Graphics adapter, and storage space meet the minimum requirements as well.
After verifying the integrity of the game cache again, and/or deleting and reinstalling the game through Steam on your Mac, please try to play again, and then please post again with your results. Thanks.
I got the message that all files were successfully verified. I have followed your advice and tried uninstalling and installing it again, but it still crashes before it even opens.
I have only installed and played the game on my mac computer, so the achievements appearantly works that way? Im on a 2014 Macbook air btw.
Is there anything left to do/try? Do I send the "problem details and system configuration" part of the error message to the developers?
Hope the developers will fix this bug as soon as possible.
Also, I never find this much of a solution in cases like this one where it was working perfectly well less than a month prior. (And this isn't one of those games that constantly needs updates and new content, so what gives??)
I totally understand the frustration! There are many factors that might cause this and I'm still not sure which one to focus on.. Could be a recent steam client update. I've checked the api which is the only one working with gamemaker that was used to create the game and it's the correct one, so i'm starting to believe this has something to do with the steam client..
I want to express my thanks to those that first reported the issue of the Fran Bow game not working on the Mac platform. It is clear now that there is a problem for some Steam gamers playing on a Mac that cannot be solved with the standard troubleshooting steps (either validating the integrity of the game cache or by a complete deletion and reinstallation of the game using the Steam Client software).
The developers at Killmonday Games have and are continuing to research the issue of the game crashing for some Mac gamers now. Their research so far has indicated that for some gamers, an upgrade to a later Mac operating system (OS) will solve the problem and allow those gamers to play the game on a Mac. That OS is currently El Capitan (10.11). However, for some purchasers of the Fran Bow game for their Mac computer, upgrading to this OS is not possible as their Mac hardware does not allow upgrading their OS beyond what is already on their computer and for others, they may simply not wish to upgrade the OS.
The developers are still looking at other ways to get the game to run with earlier versions of the Mac OS that formerly were able to run the game. It is not clear if this will be successful or not, nor is it clear about how long this will take because the exact cause of the problem has not yet been determined.
As of today, the Mac OS system requirements for the game in the Steam store have been raised to El Capitan (10.11). Since the Fran Bow OS system requirements for the Mac were previously listed on the store page as Snow Leopard 10.6.8 or later, anyone who is now unable to play the game on their Mac where they were previously able to play using Snow Leopard or higher may either wait for Killmonday Games to find the exact cause for this and try to fix it (finding the cause and creating a fix is not guaranteed), or consider submitting a request for a refund of the game through the Steam store.
As a reminder, Steam's refund procedures are listed on their store here: http://store.steampowered.com/steam_refunds/. The policy for refund on games is that refunds for any reason will be processed if the gamer purchased the game within the last 14 days and has played for less than 2 hours. If those timeframes have passed, a request for refund may still be submitted and Steam will look at it. Killmonday Games would support any such request for refund for Mac Gamers who were able to play the game before and are no longer able to play now because of the change in the Mac OS requirements.
If Killmonday Games discovers and can implement a fix that will allow the Fran Bow game to again be playable with the Snow Leopard OS (10.6.8) or later, the OS requirements on the Steam store will be revised. Note that today I reviewed the Mac OS requirements for the Steam Client software itself and discovered that the minimum listed there is OSX Lion (OS 10,7.x), so it is unlikely that Snow Leopard will be supported now.
For those either unable or unwilling to upgrade their Mac OS to El Capitan (10.11), it is important to know that it may not be possible for the Fran Bow game to be played on your Mac anymore, and requesting a refund through the Steam store may be your only recourse. You can choose to wait to see if anything can be changed to fix the problem, or request a refund now. If you do request a refund, including a link to this post may be useful to Steam in deciding whether to process your refund request.
The developers at Killmonday Games are sorry for the inconvenience to Mac gamers who cannot now play the Fran Bow game on their Mac computers.
This. Immense appreciation for addressing this issue and your customers respectfully.
I've another long stretch of work before I have more time to play. I'll wait until then before deciding whether to pursue the refund. I would very much like to finish the story...
Thank you again.
Brian, would it be possible and acceptable to reach out to the devs of Undertale for help or advice? It seems they just patched their game today and it's working again. Maybe they have some insight that could help with Fran Bow's specific Mac issue as well.
Thank you so much for all your hard work!
This I will do, and I will prepare a test build that I'll announce here as soon as it's done that I would need help with to see if it's working or not.