Game stuck loading on main screen

[MongooZ]

Hello !

Game used to be running fine until this morning. Now the game launches, get to main screen with theme music and yooka and laylee spinning/loading in the bottom right corner of the screen but keeps loading forever. Music plays and yooka and laylee are spinning in the corner like its loading forever. I tried check files integrity, same issue. Anyone else got into this problem ?

Thanks

[Team17_Assistance]

Greetings MongooZ,

Sorry to hear that this is happening - would it be possible to see your system information so that we can try to help? To do this:

1. Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
   
2. Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
   
3. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
   
4. Copy the link to your post

Regards,

Team17 Support

[MongooZ]

Hey guys, thanks for your quick return !

here's the link: https://justpaste.it/5bjre

This morning, game decided to run normally :-/

[Team17_Assistance]

Greetings MongooZ,

Thanks for that and for the update - we cannot see anything wrong in your system files, so maybe it was just a one-off glitch :) Hope it won't happen again!

Regards,

Team17 Support

[TTV.RyuzakiRobinL]

Same Problem, but try again is no solution.
And my GF also got this bug

[Team17_Assistance]

Greetings Ryuzaki,

Sorry to hear that this is happening - would it be possible to see your system information so that we can try to help? To do this:

1. Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
   
2. Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
   
3. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
   
4. Copy the link to your post

Regards,

Team17 Support

[TTV.RyuzakiRobinL]

https://justpaste.it/7ds8k

[Team17_Assist]

Hi Ryuzaki,

Thanks for sharing that with us.

We can see that your graphics drivers are out of date, so let's get these updated:
https://www.nvidia.com/Download/driverResults.aspx/170312/en-us

Let's make sure that the game is running your Nvidia card and not your Intel too:

1. Right-click on your desktop and select "NVidia Control Panel"
   
2. Click "Manage 3D settings"
   
3. Under the Global Settings tab, under the "Preferred graphics processor:" dropdown select "High-performance NVIDIA processor"
   
4. Under Settings, change "Power management mode" to "Prefer maximum performance"
   
5. Press "Apply" and fully turn off the system (not a restart)
   
6. Turn On the laptop and retest

We can also see a few crashes of different applications in your system so let's check for any issues:

1. Open the Windows Start Menu
   
2. Type “cmd”
   
3. Right-click on Command Prompt > Run as administrator
   
4. Type “sfc /scannow” without the quotes
   
5. Press Enter

If the process has revealed/resolved and issues, please attempt to run the game again
Respond with the results

Regards,
Team17 Support.

[Nannnyy]

I get the same problem. But now on the Epic Games launcher. My system: https://justpaste.it/6kt0y

[Team17_Assist]

Hi Nannnyy,

Sorry to hear you're having this issue.
Thank you for sharing your dxdiag information in advance.

Everything looks up to date!

If you have Sonic studio installed can you please uninstall this and test the game.

Please also follow the steps below to verify the game files on Epic:

1. Go to your Library and click the cog icon (or the three dots if you're on a list view)
   
2. Choose 'Verify'

If you have any overlays such as discord or the Nvidia overlay turned on, please disable this as well.

Please also try unplugging all devices except your keyboard and mouse and test the game.

Get back to us when you can.

Regards,
Team17 Support

[DragonJohn]

I get the same problem on the Epic Games launcher.
My system: https://justpaste.it/3d1pc

[Team17_Assistance]

Greetings DragonJohn,

Sorry to hear that you are having this issue and thank you for sending over your system information. Unfortunately, Yooka-Laylee asks for a dedicated GPU to run as a minimum:

Graphics: NVidia GTS450 / AMD Radeon 6850HD

At this stage we can only advise you to upgrade your system to meet these requirements and retest.

Regards,

Team17 Support

[oh no you dead]

have the same problem here, with the game loading forever

[Team17_Assistance]

Greetings oh no you dead,

- would it be possible to see your system information so that we can try to help? To do this:

1. Hold down the Windows Key and press R, the Run dialogue should appear > Type dxdiag in the available text field > Click OK
   
2. Click Save All Information > Save the file DxDiag.txt to your Desktop so it is easy to find
   
3. Open the .txt file, copy all the contents > Paste all the contents to a free text hosting service such as http://justpaste.it, http://textuploader.com or http://freetexthost.com
   
4. Copy the link to your post

Regards,

Team17 Support

[infernogott]

I have the same problem on my Steam Deck (even though the game is on the "Great on Deck" List.)

[<('_'<)Eldritch Dream(>'_'>)]

I am having this same problem even though I was able to play through the game ages ago
DxDiag Output
https://pastebin.com/Mftmi77G