Yooka Laylee stuck at start screen

[Expert Cactus]

Hello, I started Yooka Laylee on a new laptop, and when it gets to where it says press start, nothing happens. I have read through the other threads on this issue, but most of them do not offer any solutions. One of them had my same issue, but literally ended with "it just started working" which has not happened for me yet. What happens is the title screen shows up, the loading icon of Yooka and Laylee is in the bottome right corner, but nothing happens, the controller and keyboard do not cause anything to happen. If anyone knows what this issue is, and how to fix it, that would be appreciated. Thank you.

[Team17_Assistance]

Hey Expert Cactus,

I am sorry to hear you are experiencing issues with Yooka Laylee.

So that I can help you further, could you please confirm following
Whether you are pressing the space bar on the title screen
If the Yooka Laylee save animation is continuously playing
Whether any error messages are appearing

Could you also please try veryfying your games cache:

Please follow the steps below to verify the integrity of your game cache;

1. Load Steam
2. From the Library section, right-click on the game and select Properties from the menu.
3. Select the Local Files tab and click the Verify integrity of game files... button.
4. Steam will verify the game's files - this process may take several minutes.
5. Once the process is completed, the Check Window will automatically exit.

If this method does not solve the issue, could you please respond with
1. *Your system information
2. A screenshot or video of what you see after running the game
*Instructions on how to obtain and attach your system information can be found here

Once we have this information, we will do our best to further assist you in resolving this matter.


Thank you for your continued support,
Team17_Assistance

[Expert Cactus]

Thank you for your reply, here is the link to my system information: http://securepaste.net/oEZVqE

I took a video of what happens when I run the game, but I am unsure on how to share that on this forum platform.

[Expert Cactus]

So I checked reddit and this thread: https://www.reddit.com/r/YookaLaylee/comments/6ipojl/game_will_not_progress_past_start_pcwin_store/ gave the me the idea to try turning on my cloud synchronization. I have a save file on a nother computer where I did play a bit. I did this and I was able to progress past the title screen. I started my game which has some time on it, and some pagies and quills, but it seemed that my moveset had been reset, and a particular pagie that I collected at the very start of Capital B's Hivory Towers was back. I only played a bit though so maybe I forgot to collect it like I thought I did, or maybe a patch reset the hubworld. Either way it doesn't matter to me, I can finally play the game.

Anyone else who has this problem, try turning on the cloud save syncronization and see if it solves the issue. That's the best I can contribute to this problem though. I'm just glad it didn't start magically working again for no reason because that would have been most unhelpful.

[Pankera]

Can't get this game to work on my Mac OS. It opens a black screen and that's it!! Can't find the log file either.

Hardware Overview:

Model Name: iMac
Model Identifier: iMac17,1
Processor Name: Intel Core i5
Processor Speed: 3,2 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 6 MB
Memory: 8 GB
Boot ROM Version: 161.0.0.0.0
SMC Version (system): 2.33f10

[Team17_Help]

Hi Pankera,

We are sorry to hear that you're having the same problem with the black screen on your machine. Could you please follow the below steps and send us full system information?

Expand the Apple Menu by clicking the Apple icon in the top left of the screen
Select About This Mac
On the Overview tab click on System report...
Choose File > Save

Please send the file to [e-mail] attaching a link to his thread.

Thank you,
Team17 Support

[urbanman2004]

Originally posted by Team17_Assistance:

Hey Expert Cactus,

I am sorry to hear you are experiencing issues with Yooka Laylee.

So that I can help you further, could you please confirm following
Whether you are pressing the space bar on the title screen
If the Yooka Laylee save animation is continuously playing
Whether any error messages are appearing

Could you also please try veryfying your games cache:

Please follow the steps below to verify the integrity of your game cache;

1. Load Steam
2. From the Library section, right-click on the game and select Properties from the menu.
3. Select the Local Files tab and click the Verify integrity of game files... button.
4. Steam will verify the game's files - this process may take several minutes.
5. Once the process is completed, the Check Window will automatically exit.

If this method does not solve the issue, could you please respond with
1. *Your system information
2. A screenshot or video of what you see after running the game
*Instructions on how to obtain and attach your system information can be found here

Once we have this information, we will do our best to further assist you in resolving this matter.


Thank you for your continued support,
Team17_Assistance

Thanks... validating the files worked for me.

[Cagedbrain jr.]

I tried everything and its still stuck